Hotell med pool i Puerto Nuevo

“Parking”

“We booked two rooms; one was good. The other had a broken AC and smelled damp. The staff took the problem seriously and tried to resolve it. When that didn’t work, we were given a new room that was good in every way. The staff were consistently excellent! The pool is minimal, absolutely not what I expected. As a result, none of us or our three children wanted to swim. The breakfast was poor—neither tasty nor offering a good selection. It was okay, but not worthy of the Hyatt name.”

“The rooms are a bit out dated. The pillows are very uncomfortable. We stayed 5 night and 2 of the days we did not get our bath towels replaced. We also ran out of shampoo and body wash in the room. We called the front desk to get these items refilled but we never had a staff member bring them to us.”

“The location is awesome. Access to Balñeario de Vega Alta is 1 min walk. That is beach is beautiful.”

“Buena ubicacion”