Resorter i Puerto Plata

“Rummen var bra, sängarna hårda. ”

“The hotel needs a lot of new things. The cleaning isn’t great. The food is horrible and doesn’t have a lot of varieties on the weekdays for the tourists. For example they only have mangu with salami, eggs and cheese only on Saturday. They need more Dominican food. The mini fridge in the room is all rusty and old. For someone that it’s always cold, they need to bring their own blanket because they don’t have extras. The staff is friendly. The Wi-Fi you can only use for one hour and has to be on...

“Super god mat”

“We spent 12 lovely days here, from day one to the last was great, staff, entertainment, food, added dinners was more than great, even the big buffet hold top class, with great raw material and spiced and tasteful food We upgraded to a swim out room, which was the extra bonus, the staff where always there with a smile…. ”

“Worst experience we had. Don’t go there!”

“This property went over and beyond to make our stay pleasurable and accommodating. Staff was so wonderful and the hotel was in the best setting. The ocean view was spectacular and the property was quiet and peaceful! We are definitely coming back often!”

“The Staff were rude and disrespectful. We tried to explain the situation amicably but they did not try to compromise or make us their customer feel welcome. We booked a 1000 sq ft room with 2 available beds shown in pictures but instead were given a room less than half the size. Obviously we weren’t happy but instead of trying to solve they escalated the situation by telling us they could not do anything to accommodate the reservation seeing as though the room they gave us only had one bed. Also...

“Mysiga hus med stor balkong, inredningen i rummen skulle behöva uppgraderas. Bra kvällsshower. God mat och dryck.”

“Good”

“Subject: Reservation Cancellation and Refund RequestDear Puerto Plata Lifestyle I am writing to inform you that we will not be able to attend the hotel under the current conditions provided. Despite multiple attempts via phone and email to cancel due to misleading advertising and unclear refund policies, we have not received any response.We kindly request a full refund of the amount paid for the reservation, as well as reimbursement for any incurred expenses. Furthermore, please be advised that...

“Ojo no es un lugar real es una forma de robo no es una estadía ”

“The room was clean, but I didn't know about the was cleaned every day or the towels changed and when we called down stairs they explained that if we wanted the room cleaned every morning we had to pay extra for the cleaning and extra for the towels. I think that is something that should be explained at check it.”

“Great beach, restaurants, very secure. Staff seemed unsure about some things, however, especially at the reception desk; it takes a while to make yourself understood - you would expect a tourist place like this would have better trained staff. Language was a barrier, but we had some Spanish to help us get by. Building looks like it’s going to need renovations soon. ”