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Recensioner av Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

4 out of 5
Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive
Playa De Uvero Alto, Punta Cana, La Altagracia

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 1307 av 2434 recensioner" "
8 - Bra i betyg. 470 av 2434 recensioner" "
6 - Okej i betyg. 298 av 2434 recensioner" "
4 - Dåligt i betyg. 188 av 2434 recensioner" "
2 - Väldigt dåligt i betyg. 171 av 2434 recensioner" "

8,4/10

Renlighet

8,4/10

Personal och service

8,4/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Robin

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i november 2022
Svar från Ericka Zenick, Assistant Manager. 15 nov. 2022
Dear Robin,We appreciate the time invested to share us your comments about the resort Grand Sirenis Punta Cana & Aquagames.The biggest reward we can receive is comments like yours that inspire us to keep working very hard to strive for excellence. Our main priority is to guarantee your maximum level of satisfaction and we feel happy that we achieved it through your visit. We appreciate your positive remarks in regards the beautiful property.We cannot wait for your return and pamper you as you deserve.

10/10 Fantastiskt

Maria

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 14 nätter i juni 2022
Svar från Luz Gonzalez Asistente de Reclamos y Ad. 15 juli 2022
Estimada Maria, Muchas gracias por tomarse el tiempo de evaluar y calificar nuestros servicio en Grand Sirenis Punta Cana Resort. Es un orgullo para nosotros saber que nos cataloga como un excelente resort por el buen servicio. Nos encantaría extenderle la invitación a tener unas vacaciones incluso mejor que esta experiencia. Cordialmente,

10/10 Fantastiskt

Maria

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 14 nätter i juni 2022
Svar från Luz Gonzalez, Claims and Managment Assistant 15 juli 2022
Estimada Maria, Muchas gracias por tomarse el tiempo de evaluar y calificar nuestros servicio en Grand Sirenis Punta Cana Resort. Es un orgullo para nosotros saber que nos cataloga como un excelente resort. Esperamos tenerla de regreso a casa. Cordialmente,

8/10 Bra

Leif

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 14 nätter i november 2021
Svar från Erika Zenic - Assistant Manager 22 nov. 2021
Estimada Leif, Reciba nuestro afectivo agradecimiento por dejarnos saber su puntuación sobre nuestro resort Grand Sirenis Punta Cana. Es una maravillosa poder confirmar a través de su casi perfecta calificación ha disfrutado de nuestro servicio. Pero nos encantaría poder leer sus sugerencias y comentarios, ya que los mismos son vitales, para saber en qué debemos enfocarnos para mejorar nuestros servicios. Nos encantaría poder seguir atendiendo sus necesidades en una segunda visita. Cordialmente, Erika Zenic Asistente de Dirección

4/10 Dåligt

Roman

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This resort needs a major renovation. Either seriously understaffed or the workers are just plain lazy. Current staff needs to be trained how to be polite and attentive to guests. The steakhouse "restaurant" was dirty and full of flies with the addition of a small black bird circling around inside the "restaurant". Other eating facilities look dirty and bland. Food is very mediocre. We had 2 rooms in the building numbers 13. Both rooms (bathrooms and bedrooms) had black mold. Bathroom fixtures are very old. Closet mirrors in both rooms have numerous black spots/dots. We did not have hot water in showers in both rooms for several hours on two days during our stay. One room had cockroaches in bathtub. The beach is very nice. Overall, would NOT recommend.
Bodde här 8 nätter i april 2024

10/10 Fantastiskt

Luengy Viera

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Muy bueno todo, musica, ambiente, comida, habitaciones limpias y servicio
Bodde här 6 nätter i april 2024
Svar från Josué Santos, Gerente de Atención al Huésped. 1 maj 2024
Estimada Luengy, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Un cordial saludo Josué Santos, Gerente de Atención al Huésped.

8/10 Bra

Aaron

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Service and food was poor
Bodde här 8 nätter i april 2024
Svar från Josue Santos, guest service manager. 1 maj 2024
Dear Aaron, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

10/10 Fantastiskt

Abby-Jo

Reste med familj och småbarn, Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our vacation was wonderful. Traveled with 3 families and many kids ages 8-12. Everyone was friendly, helpful, hotel was clean and quiet. Great pools and beach’s. Entertainment was great as well! Waterpark was fun for the kids too. Would totally come here again! Japanese was really, really fun too!!
Bodde här 5 nätter i april 2024
Svar från Josue Santos, guest service manager. 1 maj 2024
Dear Abby, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

10/10 Fantastiskt

Gili

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The water park is not maintained as needed. The slides caused injuries Other than that all is well
Bodde här 4 nätter i april 2024
Svar från Josue Santos, guest service manager. 1 maj 2024
Dear Gili, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

10/10 Fantastiskt

Carmen Luz Correa

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Estuvon excelente ! Viaje por motivos del cumpleaños de mi hijo y se lo disfrutó la máximo… De los concierge Alexandra y Fernand Luis estuvieron siempre pendiente
Bodde här 4 nätter i april 2024
Svar från Josué Santos, Gerente de Atención al Huésped. 1 maj 2024
Estimada Carmen, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Un cordial saludo Josué Santos, Gerente de Atención al Huésped.

10/10 Fantastiskt

Julio

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a great place to be in and the guest service at the front desk was excellent especially the guy Victor that did the check in.
Bodde här 3 nätter i april 2024
Svar från Josue Santos, guest service manager. 30 apr. 2024
Dear Julio, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

10/10 Fantastiskt

Melanie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Muy rico todo y el personal muy amable y servicial
Bodde här 3 nätter i april 2024
Svar från Josue Santos, guest service manager. 30 apr. 2024
Dear Melanie, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

8/10 Bra

Mahir

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff is very good.
Bodde här 5 nätter i april 2024
Svar från Josue Santos, guest service manager. 29 apr. 2024
Dear Mahir, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

4/10 Dåligt

David

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade inte: Renlighet och bekvämligheter
Hotel room was provided with wet floor in every room, unbelievable. Used towels to dry floor , safe didn't work at all, shower /bath was dirty. Shower head and faucet had grim. Food and drinks were below par , I can't believe how water down everything was and the food was below average. requested baby crib before arrival and about five times during the first day until they finally provided. Workers majority don't carevand lazy. J the "head supervisor" wanted to plz us with complimentary manicure and pedicure. They never booked the spa treatment and never took place, joke! I just returned back on 4/27 and couldnt wait to eat, drink, cleanup in decent fashion back at home. My sincere gratitude and appreciation towards the buffet waiter P N, WOW amazing human being. Was our highlight what this hotel had offered. Shame on the staff, fake reviews which doped us in going, shame on Management
Bodde här 4 nätter i april 2024
Svar från Josue Santos, guest service manager. 29 apr. 2024
Dear David, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

6/10 Okej

Alina

Reste med familj och småbarn
Food quality is not good.
Bodde här 8 nätter i april 2024
Svar från Josue Santos, guest service manager. 28 apr. 2024
Dear Alina , Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be.Josue Santos, guest service manager.

10/10 Fantastiskt

Mitul

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Some vegetarian options will be better and separate counter. Also provide Transportation service from airport to resort.
Bodde här 4 nätter i april 2024
Svar från Josue Santos, guest service manager. 28 apr. 2024
Dear Mitul, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

10/10 Fantastiskt

Vaibhav Dhaneshkumar

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like everything about the property except less transportation facility.
Bodde här 4 nätter i april 2024
Svar från Josue Santos, guest service manager. 28 apr. 2024
Dear Vaibhav, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

10/10 Fantastiskt

Nicole

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a great family resort
Bodde här 7 nätter i april 2024
Svar från Josue Santos, guest service manager. 28 apr. 2024
Dear Nicole, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

10/10 Fantastiskt

Raul

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very friendly and welcome to help all the time. My wife and I spent 4 fours in the hotel and it was a wonderful experience. 10 out of 10!! Will be back soon with the rest of the family
Bodde här 3 nätter i april 2024
Svar från Josue Santos, guest service manager. 28 apr. 2024
Dear Raul, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

8/10 Bra

Lauren

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a great place to stay and great for families. The water park is a two minute walk down the road so very doable with little kids. They were doing construction on some of the bigger slides when we went so it was restricted but my kids were too small for them anyways. They have a pirate ship water park area more suited for little kids which was perfect. The rooms were very clean as well as the grounds. There was always activities for the kids such as face painting, ice cream, games etc. it was hard to find them sometimes though. There was also a theatre with entertainment for everyone every night, shows were really well down. One of my biggest complaints was the fact that they came up to you on site, on the beach and when your relaxing in the pool chair, asking if you want to do an excursion. They are good if you say no but we were asked 3 times. Overall a great place and the staff is so nice and accommodating. Would return.
Bodde här 7 nätter i april 2024
Svar från Josue Santos, guest service manager. 28 apr. 2024
Dear Lauren, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be.Josue Santos, guest service manager.

10/10 Fantastiskt

Catherine M

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 6 nätter i april 2024
Svar från Josue Santos, guest service manager. 28 apr. 2024
Dear Catherine, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

10/10 Fantastiskt

Miguel

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 4 nätter i april 2024
Svar från Josue Santos, guest service manager. 28 apr. 2024
Dear Miguel, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

10/10 Fantastiskt

Belynda

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was very pretty! Beach and pool was great!
Bodde här 6 nätter i april 2024
Svar från Josue Santos, guest service manager. 28 apr. 2024
Dear Belynda, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

10/10 Fantastiskt

Susan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly staff
Bodde här 5 nätter i april 2024
Svar från Josue Santos, guest service manager. 28 apr. 2024
Dear Susan, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

6/10 Okej

Amber

Reste med familj och småbarn
Gillade inte: Renlighet
The staff was friendly, and its a great resort for kids. Taking off two stars for food quality and general cleanliness. Our room was okay the bathroom could be cleaner. The food was limited and did not taste the best, not even at the specialty restaurants versus the buffet, all were the same quality. I caught a stomach bug from the food as did my husband. My husband and child also got a stye.
Bodde här 4 nätter i april 2024
Svar från Josue Santos, guest service manager. 26 apr. 2024
Dear Amber, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be.Josue Santos, guest service manager.

6/10 Okej

Ahin, Burlington

Reste med familj och småbarn
Gillade: Renlighet
It’s a nice large property. The grounds are well maintained. Pools are good and the beach is large and generally clean. If you are going for the waterpark, that was a big disappointment. Much of it being repaired. No notice this was the case. Kids can’t have long sleeve bathing suits. No warning until you got there. And the park itself is a long walk from the main property. The concierge personnel were pleasant and helped where possible. Restaurant staff and especially in the buffets were less than average. Didn’t look happy, couldn’t keep up with the tables and volume. There is a section between the property and water park which seems a bit of a ghost town. Nobody really goes there. It’s where the Dr, pharmacy, coffee shop, sports bar is. Seems a long way to go for those items. It’s very expensive if you need to buy meds, gifts, snacks at the shop. A basic small nose spray $30USD!!. Cadbury’s chocolate bar $12USD. Madness. Bring your toiletries, sprays, meds etc. If you are going for beach and pools then it’s a decent place to go. But there are better places for just that. We went for the water park and after the first day of being being disappointed never went back. That’s a big deal given I have two young kids who were dying to go there every day.
Bodde här 6 nätter i april 2024
Svar från Josue Santos, guest service manager. 26 apr. 2024
Dear Ahim, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be.Josue Santos, guest service manager.

10/10 Fantastiskt

Seema

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check-in was amazing. The Expedia check-in worked very well. Christopher Adrian,Freyli victor were exceptional in helping with our family, especially with the babies providing milk every single day God bless their families and please give them extra pay and also an upgrade in their title. Wonderful people
Bodde här 6 nätter i april 2024
Svar från Josue Santos, guest service manager. 28 apr. 2024
Dear Seema, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

4/10 Dåligt

Mariuxi

Reste i grupp, Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
No tienen una buena organización, pedí un habitación con dos camas, y no me la dieron a cambio me dieron una habitación con una cama King y un Sofá cama. Pedí sábanas y colcha para el Sofá cama y me lo llevaron la última noche que estuve hospedada.
Bodde här 3 nätter i april 2024
Svar från Josue Santos, Guest Service Manager 25 apr. 2024
Estimada Mariuxi, Gracias por elegir nuestro hotel para sus vacaciones y por compartir su impresión de su estancia en Grand Sirenis Punta Cana Resort. Lamentamos profundamente que no haya encontrado todos los aspectos de su agrado y deseamos disculparnos por cualquier otro inconveniente que haya experimentado. También estaremos encantados de recibir cualquier comentario adicional que nos ayude a identificar nuestras áreas de oportunidad para mejorar. Esperamos tener la oportunidad de buscar una segunda oportunidad para mostrar lo que puede ser una verdadera experiencia Sirenis.

8/10 Bra

Ana

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter
Me gustó la variedad de restaurantes que la propiedad posee, lo que no me gustó fue la apatía del personal especialmente en el área de restaurantes, tienen mala actitud y mala atención, también no se me dio la habitación con los términos que yo solicité en Expedia, creo que podrían mejorar muchísimo más la atención al cliente y sobretodo en la amabilidad.
Bodde här 3 nätter i april 2024
Svar från Josue Santos, Guest Service Manager. 25 apr. 2024
Estimada Ana, Gracias por elegir nuestro hotel para sus vacaciones y por compartir su impresión de su estancia en Grand Sirenis Punta Cana Resort. Lamentamos profundamente que no haya encontrado todos los aspectos de su agrado y deseamos disculparnos por cualquier otro inconveniente que haya experimentado. También estaremos encantados de recibir cualquier comentario adicional que nos ayude a identificar nuestras áreas de oportunidad para mejorar. Esperamos tener la oportunidad de buscar una segunda oportunidad para mostrar lo que puede ser una verdadera experiencia Sirenis.

6/10 Okej

angie

Gillade inte: Boendets skick och faciliteter
food should be better no taste
Bodde här 5 nätter i april 2024
Svar från Josue Santos, Guest Service Manager. 25 apr. 2024
Dear Angie, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard Josue Santos, Guest Service Manager.

10/10 Fantastiskt

Shailendra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everyone and everything was amazing!! Welfein was exceptional and helpful
Bodde här 4 nätter i april 2024
Svar från Josue Santos, Guest Service Manager. 25 apr. 2024
Dear Shailandra, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard Josue Santos, Guest Service Manager.

10/10 Fantastiskt

Diana

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Soent 5 days 4 nights with my 13 yo son and we had an amazing time. Pool was great, reservations easy to make, buffet was good as well and staff was super firndly. Will def come again
Bodde här 4 nätter i april 2024
Svar från Josue Santos, Guest Service Manager. 25 apr. 2024
Dear Diana, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard Josue Santos, Guest Service Manager.

10/10 Fantastiskt

Samir

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved everything in the resort
Bodde här 5 nätter i april 2024
Svar från Josue Santos, Guest Service Manager. 25 apr. 2024
Dear Samir, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard Josue Santos, Guest Service Manager.

10/10 Fantastiskt

William

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked pretty much everything, crew members, the service and most importantly how they made my family feel. highly appreciated. thanks
Bodde här 4 nätter i april 2024
Svar från Josue Santos, Guest Service Manager. 24 apr. 2024
Dear William, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard Josue Santos, Guest Service Manager.

10/10 Fantastiskt

Jessica

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Luz y Freyli son geniales volveremos por ello
Bodde här 7 nätter i april 2024
Svar från Josue Santos, Guest Service Manager. 23 apr. 2024
Dear Jessica, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard Josue Santos, Guest Service Manager.

10/10 Fantastiskt

Mirelle

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Todo kit bien Freyli y Luz excelentes 😍
Svar från Josue Santos, Guest Service Manager. 24 apr. 2024
Dear Mirelle, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard Josue Santos, Guest Service Manager.

10/10 Fantastiskt

José

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Me encantó el personal excelente 😇
Bodde här 4 nätter i april 2024
Svar från Best regards Josue Santos, Guest Service Manager. 23 apr. 2024
Dear Jose, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard Josue Santos, Guest Service Manager.

10/10 Fantastiskt

Minerva

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had an excellent time! Administration made sure everything was to our standard:)
Bodde här 4 nätter i april 2024
Svar från Josue Santos, Guest service manager 23 apr. 2024
Dear Minerva, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard Josue Santos, Guest Service Manager.

10/10 Fantastiskt

DAMARIS

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente sumamente recomendado
Bodde här 3 nätter i april 2024
Svar från Josué Santos 23 apr. 2024
Dear Damaris, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regardJosue Santos, Guest Service Manager.

10/10 Fantastiskt

Carmen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Los empleados eran muy cordiales, amables muy amigables quiero destacar a Luz la que siempre estaba en Recepción ayudandome con todo lo que le solicitaba muy hermosa y agradable Freyli es un niño agradable, Maria fue muy buena, el mantenimiento Ramirez fue excelente estoy muy agradecida y por ser mi primera visita en el pais planeo volver
Svar från Josué Santos 23 apr. 2024
Dear Carmen, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regardJosue Santos, Guest Service Manager.

10/10 Fantastiskt

Anthony

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I thought the service was top notch and teh food was great we had an awesome time.
Bodde här 3 nätter i april 2024
Svar från Josue Santos, Guest Service Manager. 22 apr. 2024
Dear Anthony, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regardJosue Santos, Guest Service Manager.

8/10 Bra

Amanda Elizabeth

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I am going to be very real review! First day - Scan the QR code when you get your key card, and book the dinniers asap. The French, Italian, Japaneese is phenomenal! Route 66 is just burgers - nothing special. The service and staff are very kind and friendly from day 1. The hotel room and hotel is very clean. The hotel is safe and no one bothers you to buy stuff, you may see a few authorized sellers for excursions, but they will not bother you once you say your not interested. The entertainment was great! The water slides were great and excellent for families. The food in the buffet was clean, warm, fresh, tasty and well organized with an assortment of dishes to choose from. The beach, due to mother nature, there was alot of seaweed and leaves in the water. I personally did not like that, but this was no fault of the hotel. The drinks were amazing. Due to the hotel being clean and sanitary, we did not get sick, and this is a big deal! we had an excellent stay and enjoyed every day!
Bodde här 5 nätter i april 2024
Svar från Josue Santos, Guest Service Manager. 22 apr. 2024
Dear Amanda, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regardJosue Santos, Guest Service Manager.

8/10 Bra

Daeja Kayla

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Properly is quiet and peaceful but has enough entertainment to not be bored. Staff is amazing and the food was great
Bodde här 6 nätter i april 2024
Svar från Josue Santos, Guest Service Manager. 22 apr. 2024
Dear Daeja, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regardJosue Santos, Guest Service Manager.

10/10 Fantastiskt

Alexandra

Reste med familj och småbarn, Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall we enjoyed our stay!
Bodde här 7 nätter i april 2024
Svar från Josué Santos 21 apr. 2024
Dear Alexandra, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard

10/10 Fantastiskt

JORGE

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente servicio. Buena playa.
Bodde här 5 nätter i april 2024
Svar från Josué Santos 21 apr. 2024
Dear Jorge, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard

10/10 Fantastiskt

Angela

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Rooms and service was grate.
Bodde här 7 nätter i april 2024
Svar från Josue Santos, Guest service manager 20 apr. 2024
Dear Angela, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards.

10/10 Fantastiskt

Margelys, West Palm Beacg

Reste med familj och småbarn, Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i april 2024
Svar från Josue Santos, Guest service manager 20 apr. 2024
Dear Margelys, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience.

2/10 Väldigt dåligt

Kathleen

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i april 2024
Svar från Best regards Josue Santos, Guest Service Manager. 20 apr. 2024
Dear Kathleen, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be.

2/10 Väldigt dåligt

Serra Devran

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed in this hotel last week for 5 days, and it was pretty bad. It was dirty, rooms were not clean, we had constant gnats flying in the bathroom, and there was a damp smell in the entire room. In the restaurant, the food was pretty bad as well, with constant flies over the food, and there were big sanitary issues we personally noticed. Especially the restaurant by the pool was the worst! The plates and cups were pretty dirty as well. When we arrived at the hotel, their system was down, so we had to wait a really long time to get our room. People who said they would help us never came back to help, and we had to chase a bunch of people in order to get our room. We booked our trip through Expedia, and they said since we are Expedia customers, we would have a “VIP” breakfast. However, what they were doing was actually trying to sell membership. They took us to this breakfast place, hoping we would have our private family breakfast time, but no, someone sat with us at the table the entire time trying to sell something. I am really shocked at how this hotel can get any positive reviews like this. The only positive part was the person who was trying to help us book restaurants within the facility. We will never be staying in this place again! I highly recommend staying away from this place!
Bodde här 5 nätter i april 2024
Svar från Josue Santos, guest service manager. 28 apr. 2024
Dear Serra, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

10/10 Fantastiskt

Ella

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
All good
Bodde här 3 nätter i april 2024
Svar från Josue Santos, Guest Service Manager. 19 apr. 2024
Dear Ella, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards.Josue Santos, Guest Service Manager.