2/10 Väldigt dåligt
Osvaldo
Affärsresenär, Reste med familjen
11 nov. 2025
Gillade: Bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
I rarely write negative reviews, but our experience at Paradisus Palma Real was alarming. During our stay around Storm Melissa, my wife bit into a piece of glass inside a sushi roll. We caught it in time, but this is a severe food-safety breach with potentially life-threatening consequences.
We also observed flies on exposed items at the buffet on multiple visits—covered stations and active monitoring were clearly lacking.
Finally, during the intense rains from the storm, no porters assisted with transportation around the property. There was no facilitation to reach our room, leaving us to trek through heavy rain with small children—completely avoidable at a resort of this category.
Safety and basic service should come first. The hotel offered a one-night compensation conditional on signing a legal release of liability, which we declined—not the kind of paperwork anyone expects on a family vacation. I sincerely hope management immediately strengthens kitchen QA (including controls to prevent foreign objects and better pest management) and ensures proactive, weather-contingent guest transport during storms. Until then, I cannot recommend this property.
Osvaldo
Bodde här 3 nätter i oktober 2025
