3 utomhuspooler

Recensioner av Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

4.5 out of 5
Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Playa Arena Gorda, Carretera Macao, Punta Cana, La Altagracia

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 414 av 1000 recensioner" "
8 - Bra i betyg. 246 av 1000 recensioner" "
6 - Okej i betyg. 154 av 1000 recensioner" "
4 - Dåligt i betyg. 89 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 97 av 1000 recensioner" "

8,4/10

Renlighet

8,0/10

Personal och service

7,6/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Thomas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Rekommenderas
Superbra anläggning i modern stil och bra service och mat.
Bodde här 10 nätter i januari 2019
Svar från Guest Services 1 feb. 2019
Thank you very much for the feedback...

10/10 Fantastiskt

yunier

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024

8/10 Bra

Tisha, Brooklyn

Gillade: Renlighet och personal och service
Bodde här 4 nätter i april 2024
Svar från Royalton Punta Cana 29 apr. 2024
Dear Tisha,We would like primarily to thank you for choosing Royalton Punta Cana for your recent holiday and also for taking the time to share your review.We will be glad to welcoming you again in our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

8/10 Bra

Francis Engler

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice overall, plenty of options for getting food & drinks, friendly service. Some things ready for repair, like the main lobby staircase. Not all foods are labeled, which is needed when it comes to allergens. The idea of going to a breakfast for a "talk" would have been better understood if they said "sales presentation" at the begining.
Bodde här 4 nätter i mars 2024
Svar från Royalton Punta Cana Team 8 apr. 2024
Dear Francis Engler,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.Kind regards,

6/10 Okej

Erica

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
The beach is beautiful and we loved the actives and shows they offer. The downside for us was the lack of dining options, every restaurant had a long wait except for the buffet and we weren’t allowed to make reservations because we didn’t have a time share there. Our mini bar was never restocked, only 2 water bottles were provided the first day and we had to call several times to get water sent to our room. We also found it very hard to find a waiter to order drinks while in the pool, we had to send someone from our group to get drinks for everyone majority of the time.
Bodde här 6 nätter i mars 2024
Svar från Royalton Punta Cana Team 30 mars 2024
Dear Erica,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Punta Cana. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,

6/10 Okej

Edel

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Royalton Punta Cana Team 28 mars 2024
Dear Edel,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Punta Cana. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,

6/10 Okej

Elise Nicole

Reste i grupp
Gillade inte: Personal och service
Great pool and beach, food and drinks were very average. Staff service was very poor. No night life
Bodde här 4 nätter i mars 2024
Svar från Royalton Punta Cana Team 26 mars 2024
Dear Elisa Nicole,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Punta Cana. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,

6/10 Okej

Michele Rosalia

Reste i grupp, Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
For other comparable resorts in the area, it’s got some issues that impacted our stay and we wouldn’t return. Positive: the room was nicer than other resorts and didn’t have that musty wet smell. The bartenders were friendly and the resort itself is maintained well. The kids club workers were great and would take our kids for crafts each day. Negative: they didn’t refill the minibar with water unless we called each day. We didn’t have hot water between 5pm-6pm to shower. Housekeeping staff hang out outside your room and pressure you to attend a Royalton rewards meeting. You'll wait on line for 30 mins for dinner that isn’t very good. The pool is nice but deep and there aren’t enough chairs and by 8:30 they’re all taken with towels and items. By noon there’s no towels available but they come back around 2:30. There was a raw sewage smell on the walk between the hotel and Splash which has the water park and at one point what I believe was raw sewage came up from a crack in the sidewalk and covered my sandals and the bottom of my outfit. The water park has the kids area (must be less than 1.2 meters) and the bigger slides (greater than 1.2 meters) and they are strict. Wouldn’t let my 7 and 8 year old use the kid slides but the big slides dump into water about 4 feet 8 inches deep so my son struggled when he came down but the lifeguard wouldn’t go into the water to help him and said to me “can’t you swim?” (Luckily a dad coming out a different slide grabbed my kid).
Bodde här 7 nätter i februari 2024
Svar från Royalton Punta Cana Team 11 mars 2024
Dear Michele Rosalia,We would like to thank you for sharing your impressions with us of your stay at Royalton Punta Cana. We’re saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. First of all, we would like to apologize for the inconvenience that you experienced you lived during your last stay with us. We thank you for sharing your opinion with us. We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will allow us to change your perception of us.Cordially,

8/10 Bra

Marius

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I recently stayed at The Royalton, and it was an incredible experience. The beach was stunning, and the grounds were beautifully maintained. The entertainment was fantastic, and I especially loved the vibe team for keeping the energy up. The resort was very clean, which was great to see. However, there weren't enough sun loungers, which was a bit disappointing. The service was hit or miss. While some staff members were attentive and friendly, others seemed indifferent. One standout was Goorge from the Italian restaurant. His service was exceptional, and he really went above and beyond to make our dining experience memorable. Overall, I had a wonderful time at The Royalton, and I would definitely recommend it to others looking for a beach getaway.
Bodde här 5 nätter i mars 2024
Svar från Royalton Punta Cana Team 11 mars 2024
Dear Marius,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.Kind regards,

10/10 Fantastiskt

Angello

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful place, excellent service. Will definitely come back!
Bodde här 6 nätter i februari 2024
Svar från Royalton Punta Cana Team 25 feb. 2024
Dear Angello,We would mainly like to thank you for choosing Royalton Punta Cana for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 Fantastiskt

Myrna

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Royalton Autograph exceeded our expectations. Beautiful, grounds. Amazing Service staff in every dept..Friendly. Helpful. We were not into shopping ,but that certainly was available .Enjoyed the opportunity to use facilities at the Royalton Splash [where our Grandchildren stayed with their parents ],& the Diamond Club where our youngest child stayed ,with his partner. .Great to be able to move throughout . [with option to walk or take a ride] We would definitely return & will highly recommend this Resort.
Bodde här 7 nätter i januari 2024
Svar från Royatlon Punta Cana Team 19 feb. 2024
Dear Myrna,We would mainly like to thank you for choosing Royalton Punta Cana for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

6/10 Okej

Stacey Elizabeth

Gillade: Renlighet och personal och service
Bodde här 4 nätter i februari 2024
Svar från Royatlon Punta Cana Team 19 feb. 2024
Dear Stacey Elizabeth,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Punta Cana. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,

6/10 Okej

Sarah Victoria Camara Da

Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet, personal och service och bekvämligheter
This hotel was beautiful, but the service was horrible. Our toilet was flooded for the whole time. We told the front desk more than once and they didn’t do anything about it or sent anyone to our room to fix it. definitely would not recommend this hotel if you like activities there is a charge for everything and it is a boring hotel
Svar från Royalton Splash Punta Cana Team 6 feb. 2024
Dear Sarah Victoria Camara Da,We would like to thank you for sharing your impressions with us of your stay at Royalton Splash Punta Cana. We’re saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. First of all, we would like to apologize for the inconvenience that you experienced you lived during your last stay with us. We thank you for sharing your opinion with us. We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will allow us to change your perception of us.Cordially,

10/10 Fantastiskt

J Socorro Nieto

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I highly recommend this resort . Everything was excellent.
Bodde här 2 nätter i januari 2024
Svar från Royalton Punta Cana Team 1 feb. 2024
Dear J Socorro Nieto,Our principal objective is to make an unforgettable experience the vacation of our visitors and we are so glad to know that you really enjoyed your stay at Royalton Punta Cana.We appreciate your review and are looking forward to hosting you again soon so you can enjoy our luxurious services!Kind regards,

6/10 Okej

Nicolae Florin, Pickering

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
How is this possible for a 5 stars property to have rooms facing back fences, power stations (transformers), alley used for all kind of support workers, transportation of all kind of merchandise, at few feets distance to to the door/balcony ?
Bodde här 7 nätter i januari 2024
Svar från Royalton Punta Cana Team 1 feb. 2024
Dear Nicolae Florin,We would like to thank you for choosing us as your holiday destination and for the significant time that you took to let us know your experiences concerning your most recent stay. We sincerely appreciate your comments. Despite the inconveniences that you experienced during your stay, we truly hope that you can grant us the honor of welcoming you back to change the perception you took with you and change it into a memorable Royalton experience. Sincerely,

2/10 Väldigt dåligt

Laura

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Worst hotel ever. Food was nasty, the hotel staff didn’t care about explaining about the facilities neither took care of us during dining experience. Would never come back again.
Bodde här 2 nätter i januari 2024
Svar från Royalton Punta Cana Team 28 jan. 2024
Dear Laura,Thank you for choosing us for your recent holidays and for the valuable time that you took to let us know about your experiences regarding your stay. We sincerely value your comments. They truly allow us to adjust and improve our services as well as the hotel facilities.We truly regret that you have chosen not to return to Royalton Punta Cana, but should you change your mind, I would like to personally assure you that I will make sure that you will have an amazing holiday experience. Kindest regards,

4/10 Dåligt

Jissel

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Royalton Punta Cana Team 1 feb. 2024
Dear Jissel,Thanks for staying with us. We appreciate your feedback!Sincerely,

10/10 Fantastiskt

Tacy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Royalton Punta Cana Team 28 jan. 2024
Dear Tacy,Thanks for staying with us. We appreciate your feedback!Cordially,

10/10 Fantastiskt

yeilin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Todo muy bueno me encanto
Bodde här 2 nätter i januari 2024
Svar från Equipo Royalton Punta Cana 27 jan. 2024
Estimada Yeilin,Nos complace que haya disfrutado de su estadía con nosotros y que nuestras instalaciones y servicios ofrecidos por nuestro personal hayan sido de la mayor satisfacción.Esperamos sinceramente poder darle la bienvenida nuevamente a usted, a su familia y amigos en nuestro Royalton Bavaro, y le aseguramos que disfrutará de servicios e instalaciones incluso superiores en su próxima visita.Saludos,

8/10 Bra

Ernesto

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Royalton Punta Cana 21 jan. 2024
Dear Ernesto,Thanks for staying with us. We appreciate your feedback!Cordially,

6/10 Okej

David Charles, Lancaster

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 6 nätter i januari 2024
Svar från Royalton Punta Cana Team 22 jan. 2024
Dear David Charles,Thank you for your feedback. We will be addressing your concerns.Cordially,

10/10 Fantastiskt

Janet Elaine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i januari 2024
Svar från Royalton Punta Cana Team 22 jan. 2024
Dear Janet,Thanks for staying with us. We appreciate your feedback!Cordially,

2/10 Väldigt dåligt

Rafael

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 6 nätter i januari 2024
Svar från Royalton Punta Cana Team 16 jan. 2024
Dear Rafael,Thank you for your feedback. We will be addressing your concerns.Sincerely,

10/10 Fantastiskt

Reem

Bodde här 6 nätter i december 2023
Svar från Royalton Punta Cana Team 8 jan. 2024
Dear Reem,Thanks for staying with us. We appreciate your feedback!Sincerely,

10/10 Fantastiskt

praveen

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good food
Bodde här 6 nätter i december 2023
Svar från Royalton Punta Cana Team 29 dec. 2023
Drear praveen,Our major objective is to create guest experiences through great and impressive service to all of our guests. We are very happy to know that you and your family had a great time at our beautiful hotel.It was certainly a pleasure hosting you and we look forward to your return.Warm regards from paradise,

10/10 Fantastiskt

Anthony Ira

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i december 2023
Svar från Royalton Punta Cana Team 25 dec. 2023
Dear Anthony,Thanks for staying with us. We appreciate your feedback!Cordially,

4/10 Dåligt

kassim

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 7 nätter i december 2023
Svar från Royalton Punta Cana Team 25 dec. 2023
Dear Kassim,Thank you for your feedback. We will be addressing your concerns.Cordially,

8/10 Bra

Francis

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Todo bien pero es incómodo que estén pidiendo un depósito aparte del cobro, primera vez que en un hotel de RD que me piden eso
Bodde här 2 nätter i december 2023
Svar från Equipo Royalton Punta Cana 22 dec. 2023
Estimado Francis,Nos gustaría principalmente agradecerle que haya elegido Royalton Punta Cana para sus recientes vacaciones y también por tomarse el tiempo de compartir su reseña.Nos esforzamos por ofrecer unas excelentes vacaciones a todos nuestros huéspedes y apreciamos mucho sus encantadores comentarios sobre nuestras instalaciones, servicios y personal. Comentarios como el suyo son nuestra mejor recompensa.Estaremos encantados de recibirle de nuevo en nuestro hotel y le aseguramos que disfrutará de servicios e instalaciones superiores en su próxima visita.Atentamente,

10/10 Fantastiskt

Crystal

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No complaints what so ever, friendly staff, always there to help, always cleaning. Would return again!
Bodde här 3 nätter i december 2023
Svar från Royalton Punta Cana Team 19 dec. 2023
Dear Crystal,Your review of Royalton Punta Cana is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.It will be a pleasure to welcome you back to our beautiful property again soon.Sincerely,

10/10 Fantastiskt

Nikolle

Bodde här 7 nätter i december 2023
Svar från Royalton Splash Punta Cana Team 22 dec. 2023
Dear Nikolle,Thanks for staying with us. We appreciate your feedback!Cordially,

10/10 Fantastiskt

Stanley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från Royalton Splash Punta Cana Team 6 feb. 2024
Dear Stanley,Thanks for staying with us. We appreciate your feedback!Cordially,

10/10 Fantastiskt

Debbie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love it
Svar från Royalton Punta Cana Team 28 jan. 2024
Dear Debbie,Thanks a lot for your kind and sincere appreciation of our resort. It is truly an honor to hear of the flawless vacation time you had while staying at Royalton Punta Cana.We would love to have the opportunity to welcome you in the near future so that we can once again offer you an excellent service and continue creating the best experience for you.Kind regards,

10/10 Fantastiskt

Erimer

Gillade: Renlighet
Todo
Bodde här 1 natt i december 2023
Svar från Equipo Royalton Splash Punta Cana 15 dec. 2023
Estimado Erimer,Nos complace que haya disfrutado de su estadía con nosotros y que nuestras instalaciones y servicios ofrecidos por nuestro personal hayan sido de la mayor satisfacción.Será un placer darle la bienvenida nuevamente a nuestra hermosa propiedad pronto.Saludos,

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice stay, needs more activities and food options
Good: Pools, Beach, Beach/pool chairs, Wifi, Resort layout, room cleaning. Beach was nice and clear water, and pools were very good. Bad: Limited evening/night entertainment, buffet restaurants could have more options like Fajitas, long waiting times in ala carte restaurants and long waiting time for food to be served even after seating (at Mexican Cantina)
Bodde här 4 nätter i november 2023
Svar från Royalton Punta Cana Team 9 dec. 2023
Dear Anonymous,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.Kindest regards,

10/10 Fantastiskt

Yelena

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property beautiful stuff helpful friendly except one towel guy his name Carlos so grampy ask for coffee tips don’t give extra towels
Bodde här 7 nätter i november 2023
Svar från Royalton Punta Cana Team 9 dec. 2023
Dear Yelena,We are very grateful that you have visited us and for your wonderful comments. It is the best motivation to continue offering that quality service that characterizes us!We are looking forward to the pleasure of welcoming you again to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

8/10 Bra

Sara

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
None
Bodde här 7 nätter i november 2023
Svar från Royalton Punta Cana Team 9 dec. 2023
Dear Sara,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.Cordially,

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly attentive staff. . Beautiful property.
Bodde här 4 nätter i november 2023
Svar från Royalton Punta Cana Team 9 dec. 2023
Dear Michael,We would like primarily to thank you for choosing Royalton Punta Cana for your recent holiday and also for taking the time to share your review.We will be glad to welcoming you again in our hotel and assure you that you will enjoy superior services and facilities on your next visit.Kind regards,

8/10 Bra

Marilyn

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
I stayed only a night . However I enjoyed everything the resort had to offer. Staff are courteous and my main focus that premises are very clean. Buffet area beautiful and the variety of food were endless.great night show and had a great time in the sports bar. In the morning they have a fresh fruit juice bar it’s amazing . I definite will return for a longer stay.
Bodde här 1 natt i december 2023
Svar från Royalton Punta Cana Team 9 dec. 2023
Dear Marilyn,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.Kind regards,

8/10 Bra

William, Barceloneta

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good night entertainment. Transportation from airport to hotel was a bit expensive.
Bodde här 4 nätter i november 2023
Svar från Royalton Punta Cana Team 28 nov. 2023
Dear William,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We would love to have the opportunity to welcome you in the near future so that we can once again offer you an excellent service and continue creating the best experience for you.Sincerely,

10/10 Fantastiskt

Edgar Lewis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i november 2023
Svar från Royalton Punta Cana Team 28 nov. 2023
Dear Edgar,Thanks for staying with us. We appreciate your feedback!Sincerely,

10/10 Fantastiskt

Víctor Radhames

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excelente
Bodde här 1 natt i november 2023
Svar från Equipo Royalton Punta Cana 21 nov. 2023
Estimado Víctor Radhames,Nos complace que haya disfrutado de su estadía con nosotros y que nuestras instalaciones y servicios ofrecidos por nuestro personal hayan sido de la mayor satisfacción.Apreciaríamos mucho la oportunidad de darle la bienvenida nuevamente aquí y estar seguros de que haremos todo lo que esté a nuestro alcance para asegurarnos de que tenga otra experiencia inolvidable con nosotros durante su próxima visita.Saludos,

10/10 Fantastiskt

Sarah

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful decor, incredible service, relaxing experience
Bodde här 1 natt i november 2023
Svar från Royalton Punta Cana Team 21 nov. 2023
Dear Sarah,Our major objective is to create guest experiences through great and impressive service to all of our guests. We are very happy to know that you and your family had a great time at our beautiful hotel.Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated.Kind regards,

4/10 Dåligt

David

Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 1 natt i november 2023
Svar från Royalton Punta Cana Team 17 nov. 2023
Dear David,Thank you for your feedback. We will be addressing your concerns.Cordially,

8/10 Bra

Hairo

Bodde här 1 natt i november 2023
Svar från Royalton Punta Cana Team 9 dec. 2023
Dear Hairo,Thanks for staying with us. We appreciate your feedback!Sincerely,

8/10 Bra

Cinthia, Marina del Rey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had a wonderful time and the staff was amazing. However, the property wasn’t clear regarding private transportation requirements. We had scheduled a private transportation to Downtown Punta Cana and even though we were told to speak with Guest services to get the transportation approved, the front gate said this was not approved and wouldn’t let the transport through. Ultimately, we weren’t able to get cleared instructions and put us, the guests, in the middle of this situation. Otherwise, everything was good.
Bodde här 8 nätter i oktober 2023
Svar från Royalton Punta Cana Team 6 nov. 2023
Dear Cinthia,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.Kindest regards,

6/10 Okej

Tara Rochelle

Bodde här 5 nätter i oktober 2023
Svar från Royalton Punta Cana Team 2 nov. 2023
Dear Tara,Thanks for staying with us. We appreciate your feedback!Sincerely,

8/10 Bra

Karlina

Reste med sin partner
Gillade: Personal och service
No es una experiencia de lujo, sino estandard. El hotel tiene los restaurantes en remodelación. Solo está disponible uno a la carta y el buffet en la playa.
Bodde här 2 nätter i oktober 2023
Svar från Royalton Punta Cana 25 okt. 2023
Estimado huésped,Nos gustaría agradecerle por elegirnos como su destino de vacaciones y por el importante tiempo que se tomó para contarnos sus experiencias sobre su estadía más reciente. Agradecemos sinceramente sus comentarios.Cordialmente,

10/10 Fantastiskt

Juan Fernando

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente todo, el personal desde Yosairy en recepción, pasando por Hugo en el bar de la piscina y todos los del buffet; es un edificio qué en cualquier momento deberían hacerle unas refacciones generales, la habitación bien dotada y limpia. Temas por mejorar y es el único punto negativo los restaurantes deben tener un sistema de reservas y no por orden de llegada porq nunca se puede comer porque ya esta todo lleno e increíblemente reservado. La 1 noche nos toco salir a comer porq no encontramos cupo ni reserva ni nada en ningún restaurante, la 2 noche tuvimos que ir a las 5.30 pm a ver si lográbamos comer y ayudo mucho q teníamos una bebe, la 3 noche nosotros decidimos salir y comer por fuera; es importante q a través de las funciones del TV se puedan hacer esas reservaciones. Por supuesto q volvería al Royalton.
Svar från Royalton Punta Cana 16 okt. 2023
Estimado Juan Fernando,Nos complace que haya disfrutado de su estadía con nosotros y que nuestras instalaciones y servicios ofrecidos por nuestro personal hayan sido de la mayor satisfacción.Apreciaríamos mucho la oportunidad de darle la bienvenida nuevamente aquí y estar seguros de que haremos todo lo que esté a nuestro alcance para asegurarnos de que tenga otra experiencia inolvidable con nosotros durante su próxima visita.Saludos,

10/10 Fantastiskt

Roy, New York New

Everything was good
Bodde här 3 nätter i oktober 2023
Svar från Royalton Punta Cana Team 11 okt. 2023
Dear Roy,Our major objective is to create guest experiences through great and impressive service to all of our guests. We are very happy to know that you and your family had a great time at our beautiful hotel.It was certainly a pleasure hosting you and we look forward to your return.Warm regards from paradise,

2/10 Väldigt dåligt

MARIA

Gillade: Renlighet
Terrible servicio en los restaurantes. Si logras conseguir que te sienten en algun restaurante tienes suerte
Svar från Equipo Royalton Punta Cana 9 okt. 2023
Estimada MARIA,Nos gustaría agradecerle por elegirnos como su destino de vacaciones y por el importante tiempo que se tomó para contarnos sus experiencias sobre su estadía más reciente. Agradecemos sinceramente sus comentarios.Le aseguramos que el nivel de servicio que recibió ciertamente no es el servicio por el que Royalton Punta Cana es conocido, y realmente espero que tengamos la oportunidad de darle la bienvenida en un futuro cercano a nuestro hermoso hotel, para que podamos cambiar su percepción de nosotros.A pesar de los inconvenientes que experimentó durante su estadía, realmente esperamos que pueda concedernos el honor de darle la bienvenida nuevamente para cambiar la percepción que se llevó con usted y convertirla en una experiencia Royalton memorable.Saludos cordiales,