Inomhuspool, parasoller och solstolar

Recensioner av Zoetry Agua Punta Cana - All Inclusive

5 out of 5
Zoetry Agua Punta Cana - All Inclusive
Uvero Alto, Punta Cana, La Altagracia

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 288 av 435 recensioner" "
8 - Bra i betyg. 78 av 435 recensioner" "
6 - Okej i betyg. 34 av 435 recensioner" "
4 - Dåligt i betyg. 18 av 435 recensioner" "
2 - Väldigt dåligt i betyg. 17 av 435 recensioner" "

9,2/10

Renlighet

9,2/10

Personal och service

8,6/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect romantic resort for couples
Perfect romantic resort for couples, e.g. Honeymoon.
Bodde här 14 nätter i juli 2017
Svar från JRodríguez 9 sep. 2017
Dear guest, Thank you very much for posting your nice comments. It was a pleasure to have you among us.

2/10 Väldigt dåligt

kimberly

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
The property is beautiful the swimup room was gorgeous. I arrived the reservation wasn't in the system correctly. I booked an ATV excursion it took the entire day. I was told to leave at 10 am and return by 3:30 that was incorrect I sat at the Bavaro excursion park 2 hours before the ATV ride and we couldn't drive fast because the buggies was mixed with the Polaris drivers which the Polaris is a faster ATV it was awful. The food was cold no customer service at all. I booked a Romantic dinner for my Fiancé for $250 I was sat at a high top table in the wine cellar. My transportation wasn't what I paid for or booked. This was a waste of my money. This was a special occasion ruined. I trusted Expedia website.
Bodde här 3 nätter i april 2024
Svar från pallany tejada 10 apr. 2024
Dear Kimberly,We want to offer our most sincere apologies for the negative experience you had during your stay at our property. We deeply regret the inconveniences that arose with your reservation and the ATV excursion, as well as the lack of customer service you experienced.We want to assure you that we are taking immediate steps to address these issues and ensure that they do not happen again in the future, so that all our guests can enjoy an exceptional experience at our beautiful property.We understand how important this special occasion was for you and your partner, and it is truly regrettable that we did not meet your expectations. We sincerely value your feedback and will take the necessary steps to improve our services and booking processes.We hope to have the opportunity to make up for this negative experience and show you that we can offer the level of quality and attention you expect and deserve. Please let us know if there is anything we can do to remedy the situation.Thank you for sharing your concerns with us and giving us the opportunity to improve.Sincerely,[

10/10 Fantastiskt

Skander van den

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service, beautiful hotel with a quiet vibe.
Bodde här 6 nätter i mars 2024
Svar från Pallany Tejada 1 apr. 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed our excellent service and the tranquil atmosphere of our beautiful hotel. We hope to welcome you back again soon for another wonderful experience

8/10 Bra

Dreinie

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
The property is very well maintained, restaurants are beautiful, rooms are gorgeous, luxurious feel to it. We disliked the beach at the resort, not good for swimming (big waves, cold water) and limited activities. If you want to go relax it’s a great option, but for the more adventurous travelers, I would not recommend this resort. Staff is friendly and wonderful, hardworking. Amada was an exception hostess she checked in daily to make sure we enjoyed our stay. I would absolutely NOT recommend the Marinarium Snorkeling Cruise they provide through a third party, it’s like an aqua zoo, not a fun experience at all. Good experience all together but will not necessarily come back or recommend to friends.
Bodde här 4 nätter i mars 2024
Svar från pallany tejada 31 mars 2024
Thank you so much for sharing your detailed feedback! We truly appreciate your comments about the well-maintained property, beautiful restaurants, and gorgeous rooms that exude a luxurious feel. It's great to hear that you found the staff friendly, and we're thrilled that Amada stood out as an exceptional hostess during your stay. We're sorry to hear about your disappointment with the beach and the limited activities available. Your insights on the Marinarium Snorkeling Cruise are valuable to us. We hope to have the opportunity to make improvements based on your feedback and we thank you for considering us for your future travels. Thank you again for your honesty and for sharing your impressions with us

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Awesome as usual
Bodde här 1 natt i mars 2024
Svar från pallany tejada 31 mars 2024
Dear Mr. David,We are thrilled to hear that you enjoyed your stay at our hotel and had a positive experience! We sincerely appreciate your kind words and glowing feedback.On behalf of our entire team, we want to express our heartfelt thanks for taking the time to share your thoughts. Your satisfaction is our top priority, and we are delighted to learn that we met your expectations.We extend a warm invitation for you to return to our hotel soon. We are committed to providing you with exceptional service and ensuring that your next visit is even more memorable.We look forward to the pleasure of welcoming you back and serving you on your next stay. Thank you once again for your patronage and for choosing our hotel!Warm regards,

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Zoetry is awesome. It’s quiet, relaxed, high end, and very accommodating. One of my favorites in the island.
Bodde här 6 nätter i mars 2024
Svar från pallany tejada 31 mars 2024
Thank you for your kind words! We are thrilled to hear that you enjoyed your stay at Zoetry. We look forward to welcoming you back soon. Thank you for your Comments

10/10 Fantastiskt

Flora

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff and attention to detail brought our vaction at this resort to the next level.
Bodde här 4 nätter i februari 2024
Svar från pallany tejada 29 feb. 2024
Hello there,Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay with us and felt well taken care of. Our goal is always to provide the best experience for our guests, and knowing that we achieved that with you brings us great joy.We would be thrilled to welcome you back to our establishment in the future. Please don't hesitate to reach out to us if you need anything or if you'd like to plan another visit. We'll be here to make your next stay just as special!Thank you again for choosing us, and we hope to see you soon!Warm regards,

10/10 Fantastiskt

Jack

Reste med familjen
The service and the property was excellent!
Bodde här 8 nätter i februari 2024
Svar från pallany tejada 29 feb. 2024
Hello there,Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay with us and felt well taken care of. Our goal is always to provide the best experience for our guests, and knowing that we achieved that with you brings us great joy.We would be thrilled to welcome you back to our establishment in the future. Please don't hesitate to reach out to us if you need anything or if you'd like to plan another visit. We'll be here to make your next stay just as special!Thank you again for choosing us, and we hope to see you soon!Warm regards,

8/10 Bra

Jessica T

Bodde här 4 nätter i januari 2024
Svar från pallany tejada 31 mars 2024
Thank you for your kind words! We are thrilled to hear that you enjoyed your stay at Zoetry. We look forward to welcoming you back soon. Thank you for your support!"

10/10 Fantastiskt

ANGEL

Bodde här 3 nätter i januari 2024
Svar från pallany tejada 31 mars 2024
Thank you for your kind words! We are thrilled to hear that you enjoyed your stay at Zoetry. We look forward to welcoming you back soon. Thank you for your support!"

10/10 Fantastiskt

David

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This resort was a wonderful surprise and I’ll most certainly be going back. We were treated like family by the warm and kind staff. Having experienced many resorts in Punta Cana, this is my favorite for a peaceful and quiet family vacation.
Bodde här 2 nätter i januari 2024
Svar från Garivaldy 6 feb. 2024
Thanks so much for sharing your experience with us. We hope to see you again soon!

10/10 Fantastiskt

David

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
An exclusive peaceful place
Bodde här 2 nätter i januari 2024
Svar från Garivaldy 6 feb. 2024
Thank you so much for taking the time to leave us a 5-star review.

10/10 Fantastiskt

Annie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i januari 2024
Svar från Garivaldy 6 feb. 2024
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

10/10 Fantastiskt

Ryland

Gillade: Renlighet och bekvämligheter
Bodde här 6 nätter i januari 2024
Svar från Garivaldy 6 feb. 2024
Thanks for sharing your rating with us and the community.

10/10 Fantastiskt

David

Bodde här 3 nätter i januari 2024
Svar från pallany tejada 8 feb. 2024
Dear DavidI really appreciate that you have taken the time to share your review about your recent visit to us.I’m happy to see that you enjoyed your stay, and we fulfilled almost all your expectations, especially due to our staff service.Please be confident that Ill share your kind comments with them as a motivation to keep up with our commitment to offer truly remarkable experiences to our guests.It will be a pleasure for us if we can have the honor of being your hosts again.Warm regards,

2/10 Väldigt dåligt

Ebubekir

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check all report at www.letdox.com/hyatt 1) Non accessible 3rd floor room, the wood stairs that are extremely small and unstable. 2) No internet connection and room service. 3) No Smart TV and any english channel, Scale does not work. 4) No English speaking employees.All employees are rude and hostile. 5) No safe water is available for brushing teeth. 6) The room was unsanitary and had insects, such as mosquitoes, lizards, tarantulas, spiders, worms, etc. 7) The hot tub was not working 8) We found a big tarantula in our room. 9) I filmed the top of bed with a drone and The room was filled with garbage, including dead animals, empty alcohol bottles, dirt, plastic debris, dust, plastic packaging food, spider nets, and all other types of garbage. 10) Dirty pool and reconstruction in all property 11) Beach photos in Expedia is totally misleading. 12) Showers and steam rooms are not functioning 13) No pest control in all hotel grounds, animal waste around the floors 14) We were mentally drained and sought medical intervention due to the presence of tarantula in the room, unclean environment, and mosquito bites. 15) There were no all inclusive services as promised, such as music or pool service, that were attempted to be served by gardeners. 16) The soy sauce for sushi was provided in unsanitary conditions - bottled up in empty plastic water bottles with a hole in the lid. 17) They gave us 4 nights gift certificate to compensate all issues. However, they know we will not go!
Bodde här 3 nätter i november 2023
Svar från pallany tejada 29 feb. 2024
Thank you for sharing your detailed feedback about your experience at our Hyatt property. We truly appreciate your comments as they provide valuable insights that will help us identify areas for improvement. We are committed to addressing the issues you have raised to ensure that all our guests have a comfortable and enjoyable stay with us in the future. Your input is invaluable to us, and we will take immediate steps to rectify the shortcomings you have highlighted. Thank you once again for bringing these matters to our attention.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A great resort off the beaten track
This was a great resort outside of the main busy tourist traffic of Punta Cana, but still with all the great facilities. We had the ocean view suite which was stunning, and we used the balcony even when there was bad weather outside. The pools were lovely, the grounds were immaculate, the restaurants and bars were great. Highly recommend!
Bodde här 3 nätter i december 2023
Svar från pallany tejada 8 feb. 2024
Dear GuestI really appreciate that you have taken the time to share your review about your recent visit to us.I’m happy to see that you enjoyed your stay, and we fulfilled almost all your expectations, especially due to our staff service.We know that we are not perfect and there will always be things to improve, hence our commitment and mine as manager is and will be to improve day by day.Please be confident that Ill share your kind comments with them as a motivation to keep up with our commitment to offer truly remarkable experiences to our guests.It will be a pleasure for us if we can have the honor of being your hosts again.Warm regards,

8/10 Bra

dan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Relaxing couples trip
We really enjoyed our stay here. The place is beautiful and the service is excellent. There's not a lot going on. So if you want to stay up partying this place probably isn't for you. The food is pretty good. It's not blow your mind good, but we enjoyed most dishes. We did have an issue with our balcony hot tub not working. They kept telling us it would be fixed, but never was. Given that I still would stay here again and recommend it to others.
Bodde här 5 nätter i december 2023
Svar från Francisco García (Frontdesk Manager) 12 dec. 2023
Dear Dan,Thank you very much for your feedback, It is truly appreciated. We are looking forward to welcoming you soon.Warm regards,Francisco.

10/10 Fantastiskt

Anthony

Bodde här 5 nätter i november 2023
Svar från Garivaldy 6 feb. 2024
Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

10/10 Fantastiskt

Erica

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful resort with a wonderful staff!
Bodde här 7 nätter i november 2023
Svar från Francisco García (Frontdesk Manager) 5 dec. 2023
Dear Erika,Thank you very much for your feedback. It is truly appreciated. We are looking forward to welcoming you back.Warm regards,Francisco.

10/10 Fantastiskt

Roberta

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was amazing and beautiful. The food and drinks were awesome. The staff was very attentive and nice!!!
Bodde här 5 nätter i november 2023
Svar från Francisco García (Frontdesk Manager) 28 nov. 2023
Dear Roberta,Thank you very much for your email.It is truly appreacited, we hope to have th eopportunity of welcoming you soon.Warm regards,Francisco.

10/10 Fantastiskt

Monique, Statesville

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful resort!
Bodde här 4 nätter i november 2023
Svar från Francisco García (Frontdesk Manager) 28 nov. 2023
Dear Monique,Thank you very much for your feedback, It is truly appreciated. We are looking forward to welcoming you soon.Warm regards,Francisco.

2/10 Väldigt dåligt

eduardo

2/10 Väldigt dåligt

Eduardo

Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
To be honest, the hotel is overcharging its guests, we stayed at a villa (one of the most expensive rooms) and had issues since the day we arrived, the master shower was clogged so in order to shower you have to be closing the water and wait for it to swallow In another room ( the villa has 3 rooms) they had to switch a toilet because it wasn’t working and in the other room the bathroom had blood stains on the floor and it was raining from the roof The power went out every time we connected something so we had to wait for maintenance to fix it and the ac broke a couple of times But the worst thing that happened to us is that they stole a gold necklace at the spa from my sons locker we had to complain and tell them we were going to call the police, and next day they did found it we were pretty sure one of the staff member took it since they were the last appointment for the day the food Is not the best, but at piragua restaurant the staff is really nice Anthonio yoana Maria natali and soranyi where amazing with us Also Alejandro the concierge and Chris did Their best to help The area where the hotel is located, is dirty it’s dirty and isolated We will never go back
Bodde här 5 nätter i november 2023
Svar från Francisco García (Frontdesk Manager) 22 nov. 2023
Dear Eduardo,Thank you very much for your feedback.We regret the inconveniences that you have faced in your room. Unfortunately, the unexpected weather haven’t helped at all as well as the problems that showed up. Regarding the bracelet, it was found in your bath clothes and therefore giving to you as soon as we found it. There is no probe to accuse anybody in that matter. Due to these incidents, seven spa services were provided at no cost as a compensation. Mr. Eduardo, the satisfaction of our guests beside the security is our main priority. Hope to have a second chance to change your mind as this type of incidents did nor characterizes us. Warm regards,Francisco.

4/10 Dåligt

Yeydy De La

Reste i grupp, Reste med familjen, Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
The beach and the calmness of the hotel were the saving grace.
Bodde här 3 nätter i oktober 2023
Svar från Francisco García (FrontDesk Manager) 2 nov. 2023
Dear Yeidy,Thank you very much for your feedback. We regret that your expectations were not fulfilled. Wish to have the opportunity of welcoming you again and revert your last stay. Warm regards,

10/10 Fantastiskt

Andrew

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My wife and I have stayed at this resort 6 times. There was a noticeable effort to make improvements over our last stay. The resort property is absolutely beautiful. There were new menu's in most of the restauraunts. The new gourmet pizza was an excellent addition. As always, the staff goes above and beyond to make sure you have a great stay. I can't say enough about Alejandro, Maria and Natalie. Their kindness and dedication to make sure we have a great experience is an asset to this resort and the reason we will be returning again next October.
Bodde här 7 nätter i september 2023
Svar från Francisco García (FrontDesk Manager) 2 nov. 2023
Hello Andrew,We would like to thank you for sharing your all experience with us. This feedback is capital for our daily basics and operation. Looking forward to welcoming you soon.Our warmest regards,

2/10 Väldigt dåligt

HILMI ERDAL

The food with no bias is the worse we have ever had in hotels or restaurants around the world. They have 4 restaurants all the same level. On a scale of ten hard to give one. Some customers may like it if they have been eating dog food in their home place. Will never ever go there. No nearby restaurants to go around. The staff is good and helpful. Their concierge is a great guy as well. The owner hired some chefs who never cooked in proper restaurants to save money. Because the food is all inclusive people make little noise.
Bodde här 4 nätter i september 2023
Svar från Francisco García 2 okt. 2023
Good morning, we are very sorry that was your experience, we will be working hand in hand with the corresponding departments to improve our food, in order to continue providing you with excellent service, we really appreciate your comment.

8/10 Bra

Lavena, redlands

Gillade: Boendets skick och faciliteter
Bodde här 5 nätter i september 2023
Svar från Francisco García (FrontDesk Manager) 2 nov. 2023
Dear Lavena,Thank you very much for your rating. It is truly important for us to keep our improvement in our daily operation. We would like to have a second opportunity to welcoming you back in order to achieve your expectations.Shall you have any additional suggestion, please do not hesitate to share it with us.Warm regards,

10/10 Fantastiskt

Tigran

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 6 nätter i september 2023
Svar från Francisco García (FrontDesk Manager) 2 nov. 2023
Dear Tigran,Thank you very much for you feedback. We are glad by knowing that you have had a lovely stay with us. We are looking to welcoming you soon. Our warmest regards.

10/10 Fantastiskt

Nikhil

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing
Bodde här 2 nätter i september 2023
Svar från Francisco García (Front Desk Manager) 11 sep. 2023
Dear Nikhil,Thank you very much for you feedback and appreciation of our lovely property and team. We hope to have the opportunity of welcoming you soon.Warm regards,Francisco

10/10 Fantastiskt

Gwen, PEORIA

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dont waste your time somewhere else. This small resort won’t disappoint you. Everyone goes out of their way making sure you fell taken care of. Much appreciation goes to my “ personal concierge” Heriberto to make sure everything the way I love down to the meals and sauces. Love everyone there
Bodde här 3 nätter i augusti 2023
Svar från Francisco García (Front Desk Manager) 31 aug. 2023
Dear Gwen,Thank you very much for you feedback as well as for mention you concierge. He will be really happy once I informed him about your comments.Please, do not hesitate to give us the opportunity of welcoming you back as soon as possible.Our warmest regards,Francisco.

10/10 Fantastiskt

Maria

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i juli 2023
Svar från Francisco García (Front Desk Manager) 30 aug. 2023
Dear Maria,Thank you very much for you feedback. We are so glad to see that we have reatched your expectations and we do hope to have the opportunity to welcoming you back soon.Warm regards,Francisco

10/10 Fantastiskt

Qing

Bodde här 1 natt i augusti 2023
Svar från Francisco García (FrontDesk Manager) 23 aug. 2023
Dear Qing,Thank you very much for you feedback. It is truly appreciated and it’s going to be shared with the all team.Looking forward to welcoming you soon.Warm regards,Francisco

10/10 Fantastiskt

Erica

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This has to be the prettiest resort I’ve ever stayed in and I travel a lot. I was super impressed with the staff. It was the perfect vacation. I definitely plan to come back.
Bodde här 4 nätter i augusti 2023
Svar från Francisco García (Front Desk Manager) 20 aug. 2023
Dear Erica,Thank you so much for your feedback. It is truly appreciated. We are looking forward to welcome you back soon. Thank you for your trust. Warm regards,Francisco.

10/10 Fantastiskt

Grant Clay

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great service. They make you feel at home. Mr Happy, Frailyn, and eliezer are awesome and are the life of the party! Make sure you find them! Made lifelong friends on our honeymoon!
Bodde här 6 nätter i augusti 2023
Svar från Francisco García (Front Desk Manager) 31 aug. 2023
Dear Grant,Thank you very much for your feedback. We are glad to see that you loved and enjoyed our enternainment team. Hope you safelty get home and lokoing forward to see you soon!Warm regards,Francisco.

8/10 Bra

Elle

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
4 times and counting
We’ve been to Zoetry Resorts six times, four times to Zoetry Agua. I think my loyalty says it all. I keep returning to Zoetry Agua because I adore the Dominican people and not just in the hotel. There is always a smile and an “hola, todo bien” from immigration to the groundskeeper and everyone in-between. Pro Tips: The mosquitos are ruthless in the wet season. Use Skin So Soft for the no-see-ums and Deet for the mosquitos. Herbal/natural repellants don’t work. We’ve tried them all. I think the smell of lemongrass, citronella and sunscreen just lets them know that you are fresh blood.. Bring Claritin or allergy meds if you know your bites will swell. If you do get bitten, use Nubite on the bites (fantastic little gadget). Or go get a mud wrap at the spa. Smile and say good morning, good afternoon and good evening (in any language). A little kindness goes a long way. Tip your housekeepers, bar staff and restaurant staff. It’s not required, but much appreciated. We tip for substandard service at home, let’s tip for excellent service while away. Go see Friday at the pool bar, Mr. Coffee in Indigo, Johanna in Amaya and take a Bachata dance class with Mr. Happy. They will all be delighted to make your day. Try some Dominican food. It’s delicious!!!!
Bodde här 5 nätter i augusti 2023
Svar från Francisco García (Front Desk Manager) 31 aug. 2023
Dear Elle,Thank you very much for you feedback which will be shared ride away with the all team. Specially with the chef in charge of the dominican dissues. It is truly appreciated. Indeed, the mosquitoes are part of our environment and mother nature so sometimes becomes a bit hard to deal with them.We are lookign forward to welcoming you soon in our lovely paradise. It is always a pleasure to have the opportunity to look after you.Warm regards,Francisco.

10/10 Fantastiskt

Keith

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We have traveled to several islands/resorts in the Caribbean. On the transport back to the airport we had a vote. It was unanimous. Zoetry has been the best experience in the Caribbean. The grounds…beautiful. The staff…wonderful. The food/beverage…exceptional. When we begin our planning for our next friends trip, this is going to be on our list! Thanks so much for our wonderful stay!
Bodde här 5 nätter i augusti 2023
Svar från Francisco García (Frontdesk Manager) 16 aug. 2023
Hi Keith,Thank you very much for your feedback which is so important for us and will be shared with the all team ride away. Hop to have the chance to welcome you back soon. Our warmest regards,Francisco.

6/10 Okej

Natalia

Gillade: Personal och service
Bodde här 10 nätter i juli 2023
Svar från Francisco García (Front Desk Manager) 13 aug. 2023
Dear Natalia,Thank you for your feedback which is not cetainly what we would have dessired to get. However, you can rest assure that we will work on eah of the points for an improvement. looking forward for your second chance.Warm regards,Francisco.

10/10 Fantastiskt

Margaret

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i juli 2023
Svar från Francisco García (Front Desk Manager) 16 aug. 2023
Dear Margaret.Thank you very for your feedback. We are looking forward to welcoming you back soon. Our warmes regards,Francisco

4/10 Dåligt

Jamie

Reste med sin partner
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
We had no working A/C the entire duration of our stay
Bodde här 4 nätter i juli 2023
Svar från Francisco García (Front Desk Manager) 25 juli 2023
Dear Jamie,Thank you very much for your feedback. Indeed, one of our machines presented an unpredictable issue. We do applogizes for the inconvecience you suffered during your stay.Warm regards,Francisco.

10/10 Fantastiskt

Alma

Bodde här 5 nätter i juli 2023
Svar från Francisco García (Front Desk Manager) 25 juli 2023
Estimada Alma,muchas gracias por su valoración, misma que será compartida con todo el equipo. Esperamos tenerla pronto de vuelta.Muy atentamente,Francisco.

10/10 Fantastiskt

Denis

Bodde här 10 nätter i juli 2023
Svar från Francisco García (Front Desk Manager) 13 aug. 2023
Dear Denis,Thank you very much for your appreciation. We do hope to have the opportunity of welcoming you back as soon as possible. Warm regards,Francisco.

6/10 Okej

Alexandro

Reste med sin partner
Gillade inte: Renlighet och personal och service
Voy a empezar diciendo que Zoetry tiene mucho potencial en ser el mejor hotel de Punta Cana pero hace falta atención en los detalles. Voy a platicar mi experiencia tal y como fue. Reservamos esta propiedad y avisé con tiempo el día y hora que llegábamos. Cuando llegamos nos recibieron con toallas frescas y bebidas refrescantes (muy bien), tuvimos un vuelo de madrugada y estábamos muy cansados, teníamos planeado dormir apenas llegáramos. Cuando nos dieron el cuarto nos dimos cuenta que la cama estaba REPLETA pero LLENA de bed bugs por todos lados. Obviamente pedí un cambio de cuarto muy molesta y ni siquiera me pidieron disculpas, me cambiaron a un cuarto de peor calidad y se tardaron dos horas en limpiarlo y asignarme el cuarto nuevo DOS HORAS! De ahí en fuera, la playa es HERMOSA. Tienen una Playa tranquila, muy hermosa y no tienes que pelear por camastros a las 6:00 am. En general, al hotel le falta muchísimo mantenimiento, los pisos están todos fracturados, los techos al ser de palma tienen un olor muy fuerte también. Los restaurantes son muy buenos! Aunque no abren todos los días, se turnan. Pero la comida es riquísima. El gym tenía todo lo necesario para un buen entrenamiento. Honestamente, lo que más me molestó fue la falta de limpieza en el cuarto y la poca disponibilidad de la “personal concierge” de arreglar las cosas.
Bodde här 3 nätter i juni 2023
Svar från Francisco García (Front Desk Manager) 7 juli 2023
Querido Alejandro,Permíteme comenzar estas líneas externando nuestras disculpas por el incidente sufrido a vuestra llegada a la habitación. Desde luego, este no es el tipo de servicio que nos caracteriza. Esperamos por ello, tener una segunda oportunidad para cambiar esa impresión de nuestro hotel y de nosotros mismos como equipo. Estamos llevando a cabo un proceso de mejora en nuestras instalaciones logrando avances importantes mes tras mes. Agradecemos también los buenos comentarios acerca de la playa, la comida y el gimnasio. Lamentamos nuevamente el incidente de la habitación, lo precioso y particular de nuestros techos a veces juegan una mala pasada. Muy atentamentee,Francisco.

10/10 Fantastiskt

Pamela

Bodde här 2 nätter i juni 2023
Svar från Francisco García (Front Desk Manager) 25 juli 2023
Estimada Pamela,Muchas gracias por su calificación y valoración. Estamos agradecidos de que haya disfrutado de su estancia con nosotros y deseamos enormemente poder tener la oportunidad de darle la bienvenida nuevamente en esta su casa.Atentamente,Francisco.

10/10 Fantastiskt

Gregory Shimei

Bodde här 7 nätter i maj 2023
Svar från Francisco García (Front Desk Manager) 19 juni 2023
Dear Gregory,Thank you very much for you feedback. It is truly applreciated. We do hope to have the opportunity of welcoming you back soon.Warm regrads,Francisco

6/10 Okej

Karina

Bodde här 4 nätter i april 2023
Svar från Francisco García (Front Desk Manager) 29 maj 2023
Dear Karina,Thank you very much for your feedback. We do hope to have the opportunity of welcoming you back soon.Warm regards,Francisco.

10/10 Fantastiskt

Ben

Bodde här 5 nätter i mars 2023
Svar från Francisco García (Front Desk Manager) 9 apr. 2023
Dear Ben,Thank you very much for your feedback. It is truly appreciated. We will take your review to improve that points. Thank you very much for your trust and we do really hope to have the oppotunity of welcoming you back soon.Warm regards,

10/10 Fantastiskt

Fatemah

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved the resort for the beach area - big area so you dont feel like its busy. I stayed at Sanctuary prior to staying at Zoetry and it was very busy on the beach and food was not as good. The staff are super attentive at Zoetry and I felt safe
Bodde här 2 nätter i mars 2023
Svar från Francisco García (Front Desk Manager) 19 mars 2023
Dear Fatemah,Thank you very much for you feedback. We are going to share you comments with the entire staff.Wamr regads,Francisco.

10/10 Fantastiskt

Natalie

Bodde här 3 nätter i februari 2023
Svar från Francisco García (Front Desk Manager) 19 mars 2023
Thanks!

10/10 Fantastiskt

Ajaz

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent way to relive your stress.
Svar från Francisco García (Front Desk Manager) 25 dec. 2022
Dear Ajad,Thank you very much for your feedback. We are so pleased by knowing that we fullfilled your expectations visiting our lovely paradise. Hope to have the chance to welcoming you soon.Warm regards,Francisco.