Hotell i Quebrada Cruz

“Okey”

“We booked two rooms; one was good. The other had a broken AC and smelled damp. The staff took the problem seriously and tried to resolve it. When that didn’t work, we were given a new room that was good in every way. The staff were consistently excellent! The pool is minimal, absolutely not what I expected. As a result, none of us or our three children wanted to swim. The breakfast was poor—neither tasty nor offering a good selection. It was okay, but not worthy of the Hyatt name.”

“Issues with double charging A week after check out and still getting charge for the room Spoke with manager and confirm an issue with accounting. And not refunds has been made”

“La idea de este hotel es increíble, sin embargo, no es un All Inclusive al cual estamos acostumbrados. Para la experiencia All Inclusive se debe pagar adicional, y tienen diferentes paquetes, no puede ser comparado a un all inclusive de Punta Cana o Cancún. Adicional, tienen algunos anuncios para atraer huéspedes, pero aún no los tienen disponibles. Los boogies no estaban disponibles y las veredas que promocionan no están completas. Deben tener una promoción que refleje lo que ellos proveen, no...

“Great experience, great people!!”

“Ett fantastiskt hotell med vacker omgivning och väldigt trevliga rum. ”

“Todo perfecto como siempre! Recomendado al 300%”

“Lo único malo que no lo encontraba porq está en el 4 piso de un hospital 😂😂😂pero por todo lo demás excelente la gente súper la atención bien y las habitaciones muy cómodas y limpias y barato perfect 👌”

“Ocean view room was nice. The door opens so you can experience outside a little. You can relax and party at the hotel if that’s what you’re looking for. Very pricy for food and drinks but overall good experience.”

“Great breakfast and loved the “happy hour”.”

“Everything ok with the room, and the customer service ok but the hotel has a lot of hidden fees and they don't tell you until you check out, you see extra charges on your card and also they don't send you a receipt to see what are those charges you call them and they tell you what are those charges but never sent you the receipt.”

“Had some issues with electricity being out for most of the stay. Was not the hotel’s fault - impacted the entire area ”

“The property was wonderful, staff were very nice and super helpful, and the close proximity to beaches, shops and restaurants made our stay memorable and enjoyable.”

“Our stay and the staff was great. My wife and I celebrated our 20 year anniversary there and staff/coordinator made it special for us. Will definitely stay again.”

“Fint hotel i närheten av flygplatsen. Nära till stranden och beachen. Trevlig pool. Bra frukost för att vara i Puerto Rico/USA.”

“I loved it”

“Un cuarto muy cómodo, nitidamente limpio. Muy acogedor, ubicado céntrico”

“Nice small hotel, close to beach and airport. Good pool area and ”lounge” area. Helpful staff in the reception. Our room was large. No balcony in the room, but only a few steps to the lounge area. Free coffee at all times.”