Familjehotell i Rancho Cordova

“The staff were helpful and seemed actually caring. The property I lovely and quiet, I was tired and had a great experience in the calming atmosphere.”

“Shower had holes in the ceiling, no water pressure. Walls in the rooms were dirty. Only 1 ice machine worked.”

“comfortable bed !”

“.”

“Overall clean. Everything worked in the room. Very nice staff. Good location.”

“The room was clean as it could be. It was in big need for maintenance. Walla were dirty. Tub had repaired spots and the overflow cover was handing by a screw. The light fixtures were old and needed cleaning. Broken furnishings. The kitchen was nice but empty of items. I later found the brochure that said you can ask for kitchen items in the office. The kitchen light switch didn’t work very well… The garbage in the back was overflowing into the parking lot where our room was. No hairdryer. But...

“No”

“The room smelled like urine, the room door was damages. There was a swarm of flies in the room and in the elevator. They refused to give me a refund because I "was in the room for 1hour", according to the time I checked in. I had a lot of things to unload, had to look for the hotel cart and I tried to get a hold of them over the phone but nobody answered and there was nobody in the lobby. 1 hour is reasonable for unloading, documenting the issues and try to communicate. Staff was also rude when...