The actual house was well-maintained, pleasant and comfortable, in a great location, just as advertised. The messages from the management company leave a lot to be desired, they're borderline-hostile. Upon arriving, the instructions gave two different WiFi passwords, neither of which worked (though it turned out one of them was just the wrong case), and we couldn't turn on the kitchen fan (though it turned out the switch was just hiding behind an apron hanging on a wall). Both were minor issues which we were ultimately able to resolve ourselves, but we had been warned MANY TIMES in ALL CAPS that we WOULD BE CHARGED if we called ANYBODY for assistance with ANYTHING other than FIRE or MASSIVE FLOODING etc., at least until normal business hours on Monday. Which is frustrating when check-in is on Saturday and you can't figure out how to connect to the wifi. I'm guessing it's just standard boilerplate from ReMax, and for all I know if we had dared to disobey and actually contact someone, the person at the other end may have been nice. Anyway, the "welcome" materials are decidedly unwelcoming, but aside from that everything is great, we'd definitely stay there again!