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“The property was great, our room was dated, but we knew that from previous stay. I did not like the fact that there was a used bar of soap in shower. Wasn't sure if shower had been cleaned.”

“Friendly staff, clean rooms and smooth check in. Overall a great experience every time at this specific location. ”

“Stayed at the Plaza Hotel Pioneer Park and it absolutely exceeded expectations. The building itself is stunning—beautifully restored with a perfect blend of historic charm and modern luxury. The rooms were clean, comfortable, and well-designed, with great attention to detail. The location is unbeatable, right in the heart of downtown El Paso. Everything we wanted to do was within walking distance, which made the experience even better. The service was excellent across the board—friendly,...

“Clean rooms, courteous staff. ”

“Que no hacen ningun dia la limpieza a ka habitacion , no es agradable”

“After a 4 hour drive pulled up to hotel to check in, got keys walked into our room and it was filthy. Dirty towels hanging on shower rod piled up on the bathroom floor, sink was gross trash was all Over the room and left in trash can. We we complained to the front desk the manager walked us to over to the room next door and it was somewhat decent, we were exhausted just got out of work and drove 4 hours. Got settled in and noticed that the carpets have not been vacuum probably in a week or...

“Habitación muy sucia recepcionista de mala gana”

“Great staff”

“I always stay here when flying out of El Paso. It’s affordable, convenient, safe and clean!!!!! Also, like that they have a very prompt shuttle service to the airport. The staff esp. receptionist is always so nice!! I recommend staying here, and I will continue staying here!!”

“Encantada tuvimos una estancia muy comoda , el hotel es perfecto y el trato de la chica que estaba en recepcion super amable y atenta a lo que necesitabamos. Sin duda nos volveriamos a hospedar ”

“Excellent service ”

“Room clean”

“Calm stay …”

“Clean Room and staff was amazing.”

“Habitación limpia ”

“The room was clean and the building is fairly new. It's close to restaurants and easy access to the freeway.”

“La habitación tenía un olor extraño ”

“yes”

“Clean room friendly staff ”

“I almost always stay at this hotel whenever I visit El Paso, as you can see from my stay history. However, this time I found the facilities to be very neglected. There were lamps that didn't work, the TV wasn't functioning, and the bathrooms were dirty. Overall, it was a poor experience—something I hadn't encountered here before, I hope management takes care of these issues soon, as I've always enjoyed staying here in the past”