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Recensioner av Akaza Hotel Richmond

2 out of 5
Akaza Hotel Richmond
6531 A West Broad Street, Richmond, VA

Recensioner

3,8
10 - Fantastiskt i betyg. 2 av 48 recensioner" "
8 - Bra i betyg. 3 av 48 recensioner" "
6 - Okej i betyg. 8 av 48 recensioner" "
4 - Dåligt i betyg. 9 av 48 recensioner" "
2 - Väldigt dåligt i betyg. 26 av 48 recensioner" "

4,0/10

Renlighet

4,6/10

Personal och service

2,6/10

Bekvämligheter

3,6/10

Boendets skick och faciliteter

Recensioner

2/10 Väldigt dåligt

Jessica

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Worst place ever sign said they closed today !
Today’s the day they closed for good thank God. Had to change our room two times due to hair on bed and in bathroom . Mold in shower plus hair ! Hair everywhere ! Yellow sheets . We ended up getting our own bedding and pillows . It’s run down hotel , pool closed for service they say and parts of hotel is closed sucks won’t even let me dog stay here .
Bodde här 2 nätter i april 2019

4/10 Dåligt

Verifierad resenär

Reste i grupp
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Check in was awful. The guy at the desk took a super long time to check us in. As we were checking in a tow company kept coming in and asking about cars with out hotel tags hanging from the mirror to tow away. They were about to take a picture of mine and my husband stopped them. They dont accept credit cards there so you have to give a cash deposit and then at check out they go up and check your room before you leave and then if its ok, they return your cash deposit.
Bodde här 1 natt i april 2019

6/10 Okej

Donna

Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 1 natt i april 2019

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2019

2/10 Väldigt dåligt

Verifierad resenär

Reste i grupp, Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
What may have once been a good hotel has been reduced to staying in a crack house. Warnings taped to walls about towing cars, no drugs and no weapons. Any police activity will result in eviction. I literally was scared to stay here. What attracted me was the price but I guess you get what you pay for.
Bodde här 1 natt i april 2019

2/10 Väldigt dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Property needs to be renovated. There aren't any refrigerators in the rooms. No ice machines, but has ice buckets. The towels are dingy. I spilled some water on the bathroom floor. When I wiped it with a tissue, it became black. There was long hair left on the bathroom from a previous customer . Note, I'm bald.
Bodde här 2 nätter i april 2019

4/10 Dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The front desk staff was friendly and accommodating during check in. The entire hotel smelled of stale smoke and alcohol. The room was smokey, there were beer cans, and ashes fromnthe previous guest. There were roaches and mold in the bathroom.
Bodde här 1 natt i april 2019

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I took some pictures of what me any my family had to forcibly had to accept because the hotel did not give back refunds! You’ll see roach, tv didn’t work, stains all over the room, water came out yellow, the Elevator went down almost got stuck with us in it. And room service never came to clean and patience was short with customers and when We needed 2 more pillows was denied.
Bodde här 2 nätter i mars 2019

2/10 Väldigt dåligt

George

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Disaster at Akaza
The place was horrible, it was a welfare hotel, it smelled and was not taken care of. There was no maid service and no towel service. The hall ways were dark and dingy, the elevator had something spilled on the wall and it smelled. I will never, ever go to this place. Also i was charged 85.00 per night and the price on the billboard was 59.99 per night. Total disaster and should not be a hotel that is part of the Hotel.com offerings.
Bodde här 2 nätter i mars 2019

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
no toilet paper, no paper cups, elevator not working. terrible place
Bodde här 1 natt i mars 2019

2/10 Väldigt dåligt

Verifierad resenär

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The rooms weren’t that good at all , old model , no working heat in the room and no wash clothes smh customer service was bad had to wait up to 30 mins to get deposit back. Would definitely not recommend to any one to stay even if one night
Bodde här 1 natt i mars 2019

2/10 Väldigt dåligt

RITA

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
IT WAS NOT THE HOTEL THE INTERNET SHOWED. IT WAS A DISGUSTING PLACE TO STAY AND I WOULD NOT RECCOMEND THIS HOTEL TO ANYONE.
Bodde här 1 natt i september 2018

2/10 Väldigt dåligt

Angie, Richmond

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
This was the WORST mistake I could have made. We needed a room just got the night since having house work done. Found this and from check in to check out it was horrible. Dirty! Had wait 1.25 hours for them change linen because it was dirty! Then comforter she changed to had a 2 inch hole in it. Then the bathroom shower curtain had MOLD on it. There were bugs in the bathroom floor ! I can’t believe I used my hard earned money here. This is a JOKE.
Bodde här 1 natt i september 2018

2/10 Väldigt dåligt

nhan

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
DO NOT GO HERE
Why this place is only taking cash? If people don't have cash they what they do? Areas is so dirty, room so dirty, bed and sheet is so dirty., very bad area. don't go here
Bodde här 1 natt i juli 2018

4/10 Dåligt

John

Gillade: Renlighet och rummets bekvämlighet
If you’re just looking for a place to sleep...
I paid for my stay through Hotels.com. Prior to checking in, I received an email saying that I was to pay a $3.00 tourism fee per night and put down a $50 cash deposit. I called Hotels.com customer service to attempt to switch hotels but that would incur a substantial fee. When I was shopping for a hotel, I was doing it based on price. I don’t want any surprise fees upon arrival. The WiFi was unreliable. There was no refrigerator. There was a picture of a restaurant seemingly within the hotel on the website however there wasn’t a restaurant in which I could eat. There was no daily cleaning service. There was no breakfast or even coffee in the lobby. Completely bare bones hotel. I could have paid less nightly and gotten more. The staff there did treat me kindly.
Bodde här 4 nätter i juli 2018

6/10 Okej

Kenneth

Gillade: Renlighet och personal och service
Akaza Hotel Richmond
Not what I was expecting. Required cash for entire bill. Required $50 cash extra that was returned in the morning AFTER room was inspected. Staff was courteous. Room was very sparse (no cups, not even one plastic one). Hotel.com is a rip off, daily rate was $15 less than "Special Coupon". Definitely not using this service again.
Bodde här 1 natt i augusti 2018

2/10 Väldigt dåligt

David

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Akaza - UNSAFE... AVOID
We booked a stay at the Akaza hotel while returning from a family vacation in NC. We decided to stop in Richmond to seek out and visit certain points of interest. I paid in advance for two nights at the Akaza through Hotels.com believing that I was booking accommodations in a clean business conference center hotel... NOPE. The business that is conducted at rooms in this hotel are not the kind that taxes are paid on. We didn't feel safe from the moment we arrived. My car was being prepared for towing by an aggressive "bandit" tow truck operator, within 15 minutes of arriving, while I was checking-in, and within 30 feet of the front door of the hotel (in the hotel's lot). A $50 CASH security deposit was required, the sheets and pillows were unclean, the shower curtain had mold, the room carpet had been soiled by unimaginable substances, there was an offensive odor in the room, and throughout the hotel, no iron, no wash cloths, no maid service unless you call for it. The key/door for the first room did not work, so we had to be given another room. The staff was unprofessional and 3 bottles of Corona beer were clearly visible on the staff's desk at the check-in counter. We checked-out after 2 hours. Our safety, and the preservation of my car and property, were more important than the cost of a 2-night stay. There was no manager on duty to express our concerns, only the staff with beer. Akaza refused to refund. Hotels.com offered $80 coupon for a future visit.
Bodde här 2 nätter i augusti 2018

2/10 Väldigt dåligt

Michael

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i maj 2018

2/10 Väldigt dåligt

Kelly, Va

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Unsanitary
We arrived and checked in to the hotel which the sign face was literally falling off. The staff checked us in and required a cash deposit of 50.00. Upon entering the room the refrigerator was not plugged in, and the ice machine was no longer in the building, we later noticed a rat trap in the place it used to be. We checked the coffee pot to ensure there would be coffee for the AM. The filter was full of mold. The pot was replaced by a house keeper in street shorts and t-shirt that explained she came right over to take care of it after just opening her first alcoholic beverage. She seemed to live at the hotel? We left for the race in Richmond. Upon our return, we began to settle into the room. I turned back the sheets and went to move the decorative pillows to discover large rodent feces under the pillows. One of the pillows was actually chewed into. We immediately notified the desk we would be checking out and expecting a refund. They tried to offer an upgraded room. We had a loss in confidence at this point. We requested a full refund and were told to contact Expedia and Expedia would refund it. My boyfriend called his bank and we tried to call Expedia to explain the issue but the person who took the call was very difficult to understand and asked that we email.
Bodde här 1 natt i april 2018
Svar från Front Desk 30 apr. 2018
We did take care of all these issues. as far as the Sign we had a very bad wind storm the night before. (check the weather) and the sign could not be replaced in time. Again we offered you a full refund.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Rough !!!!
All-around dirty, one TV station and loud guests yelling in hallways. Unsanitary their soap bar wouldn't even lather. Mold on shower curtain.
Bodde här 1 natt i april 2018
Svar från front desk 5 maj 2018
Well we do have several stations, guess you didn't know how to work the TV. And most people do bring their own soap when coming to a hotel. However if you had asked we could have helped you. Thanks for visiting us,

4/10 Dåligt

Hernan

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Front Desk 19 apr. 2018
Sorry your stay was not 5/5

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bathroom Needs Help
Bathroom floor was dirty and unswept. Base of wall behind toilet was crumbling. Tub drained slowly. Very slowly. There are better run budget hotels.
Bodde här 1 natt i november 2017
Svar från frontdesk 16 nov. 2017
Thank you for your concerns. We are a 60 year old hotel and have some small fixes that need to be done. And we will take care of this. Please let our Front desk staff know next time if your room is not cleaned we will take care of that. Again thank you for your response

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Terrible
Once I arrived to the hotel, I realized that it wasn’t up to my expectations from the photos. The hotel looked like low encome housing from the outside. The hallways and room smelled like a locker room. And the room had an outdated tv from the early 2000s.
Bodde här 2 nätter i oktober 2017
Svar från Front Desk 3 nov. 2017
Sorry Our Hotel Did not meet your expectations. We are a 40 Year old hotel however our rooms are very well taken care of. the TV is older but works and will last forever unlike the newer flat screens. We would love for you to come and stay and see we are a nice hotel. Thank You

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Sleep in your car
I will list the many reasons not to book here: -No one mans the front desk. You have to call a number to get someone to come out the back (at all hours) -There are crazy fees for everything. A $3 tourism fee. . .in Richmond, VA? A $50 hold is placed on your card for 7 days. Late check-out (we are talking 30 minutes) is $15. -It was 11:30am when we were preparing to leave and Shanta, the manager, literally came into our room and demanded we leave unless we gave her $15 for being there past 11am. -Shanta refused to give me her business card or contact information so I could file a complaint about the hotel. When I asked her for her name, she claimed she did not give this information out. Her name was on our "itemized bill" though. -The rooms were very dirty and nothing worked - phones and TV were broken, there was used soap and dirty towels in the bathroom -Very sketchy area -No service whatsoever -Pretty sure our "cash only" charges were all pocketed as the itemized statement they gave us did not allocate the funds we gave appropriately for a receipt
Bodde här 1 natt i september 2017

4/10 Dåligt

Jesse , williamsburg va

Gillade inte: Personal och service och boendets skick och faciliteter
Only 1 ice machine for the whole hotel that's in the lobby the lobby smells like a bathroom it's run down the elevators are very sketchy barely work the room it self wasn't bad but they give tiny pillows look like couch pillows only saw 2 people working no cleaning stuff nothing at all you have to take out your own trash or you get a 250 fine this should be like a 40 dollar a night hotel at max dont recommend to anyone
Bodde här 1 natt i september 2017
Svar från Front Office Manager 23 sep. 2017
This is a no frills hotels; most people choose it because of the price point which I am sure this is why you chose it as well.

6/10 Okej

Verifierad resenär

Gillade: Rummets bekvämlighet
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2017

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2017

2/10 Väldigt dåligt

KATHLEEN

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Don't book at this hotel!!!
The elevator was out of service and the second elevator was unsafe to use! Very fearful of being stuck due to the constant rocking form side to side and should've been serviced by an elevator repair company!
Bodde här 1 natt i augusti 2017
I apologize for the inconvenience but the elevator has since been serviced.

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet och boendets skick och faciliteter
Surprised.
This hotel could use an upgrade. The crazy thing is the lobby area and front desk and outside looks very creepy and unkempt but the bedroom was actually okay. The bathroom didn't look like a Motel 6 bathroom.
Bodde här 1 natt i augusti 2017

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
GO ELSEWERE
So, my main reason for picking this place a price point. Even at $75 am night or something like that I would expect clean sheets. No. No clean sheets here, you could clearly see urine stains in the sheets. Ew. The bath towels smelled like dirty laundry. And what really bothered me is thi place is hardly a hotel, it's more less a homeless shelter. Atleast on my level you could hear EVERYONE! And it's noises that you don't need your kids hearing either. The elevator barley worked, and the other one was taped of with a "wet floor" sign in front of it. The main manager was the only good thing about that place. When I checked in I requested a room overlooking the parking lot to keep an eye on my car. The afternoon / night worker, when I checked in responded with "no we can't put yo there, we don't want to run the A/C with the sun coming in. What! At that point I wasn't going to even argue after driving a full day. And the thing that really made me mad was later on that night you could see the side I requested to be on had several lights on and movements / people in. And finally, that place needs to be shut down, it's clearly someone money laundering business and the room cleaning service is clearly ran by one of the homeless people that live there.
Bodde här 4 nätter i augusti 2017
The people that live here are not homeless, they are extended stay weekly guests. Just wanted to clarify for you.

6/10 Okej

james

Gillade: Renlighet
great potential
I stayed at this hotel in the past under other names. It has potential to be excellent. It needs upgrades.
Bodde här 1 natt i juli 2017

4/10 Dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Negative 5 stars
Front desk was the only good thing about the hotel. The gentleman was very friendly. After that everything goes down hill. After getting my room keys, I get on the elevator which smelled like feet and cigarettes. Upon arrival in the room, I discovered that there was make up on the pillows, sheets and comforter. BLOOD was Also on the comforter also. The carpet in the room was disgusting! The towels were stiff! Did not receive a new roll of toilet paper! I also had to take my trash to the dumpster. This is by far the most inconvenient hotel I've stayed in. Never staying here again! Please do yourself a favor and book somewhere else.
Bodde här 1 natt i juli 2017

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not worth the money
I had troubles booking on app.Called and spoke to rep who referred me here,said only available.it had gotten late and I needed a room.Rep was nice but room/hotel was disgusting.Inadequate parking,smelly,dirty,carpet had ripples,no water in pool,air unit barely ran in both rooms,asked for wash cloth since I did not have one-never received after requesting twice,room phone did not work I had to go to front desk where you had to wait forever for help. This at $114 is over priced and I felt ripped off. This hotel is disgusting with extremely poor customer service and amenities. I should be refunded or receive a complimentary booking somewhere else. This was the worst IG ever stayed.
Bodde här 1 natt i juni 2017

8/10 Bra

Kassandra

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Good experience for the money. My husband and I just wanted a quick, inexpensive weekend getaway, it this hotel worked out fine.
Bodde här 1 natt i maj 2017
Thank you for your recent stay. We hope to see you again the next time your husband and you need to get away.

8/10 Bra

Vince, Woodbridge, VA

Gillade: Renlighet och rummets bekvämlighet
convenient location
I booked this hotel thinking it was in a different location but it turned out convenient to food and transport. Just off I-95 and I-64. Excellent value for money. Showing some wear and tear but everything important was in good working condition. I had no problems at all. Room was nicer than the one we paid more for in Virginia Beach a few days before. No problems with noise or other guests. And not only do you get a Gideons in your room. You get a Bhagavad Gita! Loved that little touch.
Svar från frontdesk 27 juni 2017
Thank you for staying with us. And appreciate the fact you understand the Hotel has been around a long time and yet still a nice place to stay.

8/10 Bra

Cheyenne

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
The stay was ok for the money. Front desk clerk very helpful making sure I liked the room before swiping my card

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Not again
No Channe guide - no CBS channel, bed was hard, pillows were not full size, dank musty smell in hallways and rooms, multiple stains on rugs, issue with guests being accosted by other guests- No wifi info in rooms, no vending on floors or directions- tried to find ice,

6/10 Okej

Anthony

Gillade inte: Boendets skick och faciliteter
It's so so
It was an okay stay for a overnight but I wouldn't stay again

2/10 Väldigt dåligt

Tasha

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Kimberly A, Kinston

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay!
The stay was awesome for the amount I paid. FRONT DESK was so HELPFUL to me. I just found some hair on the phone and on the shower wallS and a little hot and stuffy in the hallways... OTHERWISE...I WILL BE STAYING AGAIN.
Svar från General Manager 28 aug. 2016
Hello Kimberly, Thank you for staying with us and posting such a true account of your stay. We are always happy to see our guests enjoy our hospitality and look forward to having you visit and stay with us shortly! Many Thanks Guest Relations Manager

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
The staff was very friendly and helpful. Every issue we had, they came up with a solution.
Svar från GRM 2 maj 2016
Thank you for staying with us. We are grateful for your Honest & Accurate review of our facilities! We Do Offer the Best Value in Town and and look forward to having you stay with us again shortly!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Didn't have an ice machine or drink machine on our floor. But that was about all.
Svar från GRM 2 juli 2016
Thank you for staying with us. We are grateful for your Honest & Accurate review of our facilities! Apologies for the ice machine. This has now been fixed and we hope to see you back soon! We Do Offer the Best Value in Town and and look forward to having you stay with us again shortly!

2/10 Väldigt dåligt

Mimi, Richmond, VA

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel was closed upon arrival
the hotel was closed upon arrival. nothing more to add. the hotel had a sign on the door that it had been closed.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Over priced crappy hotel
Dirty, no gym, jets not working in pool with staff insisting it's clean, dirty and stagnant pool, noisy , FALSE ADVERTISING...will never go back

2/10 Väldigt dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
It was not what I expected for the money I paid. I would not recommend this to anyone

2/10 Väldigt dåligt

ashley, stafford,Virginia

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
awful scam hotel ! dont stay dont fall for it
Worst stay experience possible so i booked under Akaza hotel pics looked nice well soon after i booked for $100 stay i saw the same property/hotel advertised on hotels.com for cheaper rates under richmond magnusm & richmond grand for 29.99 & 49.99 just crazy i called hotel to make sure it wasnt scam they answe & say hotel management if u ask for their name they hang up! No microwave or fridge hot tub in pool room doesn't get hot! Air doesnt work that good.beds didn't feel clean outdated tvs barely any chanels lets be real for $100 i could of booked a great room at another hotel/suites we only stayed bc we came from out of town for my childs surgery & they wouldn't give our money back had no other choice dont make the mistake i did not worth it u can get a better stay at a motel six or super 8 now thats sad !

2/10 Väldigt dåligt

Christine Newman, Richmond

Gillade inte: Personal och service och boendets skick och faciliteter
This hotel is dirty, noisy, vending machines and elevators out of order. No toilet paper or tissues in room. According to Hotels.com, it had a bar. Yeah, guess what was closed and out of business. Room was too expensive for the conditions. DO NOT STAY HERE!

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
RVA-Not a pleasant stay
I come to Richmond often to see a play or attend a concert on my days off. I can honestly say that I was excited to find the same hotel that I stayed at during a previous trip to Richmond Virginia. (This was short lived.) Although location wise the are is not far from downtown and there are plenty of dining, shopping, and entertainment options; sadly this is the last time I will be staying at this hotel. I felt the quality of this hotel has gone downhill very fast. The knob on my closet door was not attached in a secure manner. The toilet seemed to make noises on it's own throughout the night. Although this room appeared to be clean; I felt physically sickened after my stay. I would not recommend a stay at this hotel to anyone. In the future I will choose other options in the near future.