Hotell med pool i Rochester

“Look, don't get me wrong, it's not terrible by any means. It's just that for a hotel that's trying to play at this level, it struggles with some of the basics. If you're having a short stay there's no housekeeping by default, (which they don't tell you when you arrive) but there's only a small (non-heated) towel rail, so you're going to have soggy towels on day 2. Yes, there was a (small) sign in reception saying this, but it's the kind of thing it would be good for the receptionist to...

“The accommodation itself was nice and we had a good meal in Charlie’s. We were disappointed to find out that the spa was an additional £65 per person and didn’t think that was overly clear when we booked as otherwise we would’ve picked a different option. Regardless, we paid it after we the facilities were listed and frustrated to find out one of the saunas were out of order. We were celebrating our ‘mini-moon’ and overall we were a bit disappointed with the experience and value for money.”