Executive-rum | Terrass/Patio

Recensioner av Starhotels Metropole

4 out of 5
Starhotels Metropole
Via Principe Amedeo 3, Rome, RM

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 581 av 1003 recensioner" "
8 - Bra i betyg. 298 av 1003 recensioner" "
6 - Okej i betyg. 77 av 1003 recensioner" "
4 - Dåligt i betyg. 33 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 14 av 1003 recensioner" "

9,2/10

Renlighet

8,8/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Maria

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2022
Svar från DC 30 aug. 2022
Dear Guest, Thank you very much for having shared your feedback. We love to see that you enjoyed your stay at Starnhtels Metropole Rome! Looking forward to welcome you back in the near future! Lorenzo NenciniGeneral Manager

8/10 Bra

Sandra

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotellet var fräscht och rummen var trevliga, något hård säng och knasigheter med temperaturen i kranen då vi inte hade kallvatten under två dagar men det ordnade sig. Lobbyn är välkomnande, vid ankomsten var receptionisten inte så pratglad men vid utcheckning så var det en toppen tjej. Frukosten var över förväntan, stort utbud och cappuccino serverades. Överlag, ett väldigt trevligt hotell! Man får gå lite till sevärdigheterna men man såg mycket under tiden. Området är något högljutt men det finns bra restauranger små shoppar för att köpa nödvändigheter.
Bodde här 3 nätter i april 2022
Svar från DC 29 apr. 2022
Dear Sandra, thanks for choosing Starhotels and our Metropole! We appreciated your comments about our hotel and for the time dedicated to us in reviewing our hotel. Hoping to Welcome you soon, in the meantime we send you our best regards Graziano Luddi GM - Starhotels Metropole

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
VIP-förmånen glömdes bort till vi frågade efter den. Allt annat var helt perfekt
Bodde här 3 nätter i september 2021
Svar från AA 4 okt. 2021
Dear Guest, thank you for the time dedicated us in giving your score to our hotel. We hope to welcome you again for your next roman stay, With our best regards. Mr Graziano Luddi General Manager Starhotels Metropole Rome

10/10 Fantastiskt

Lina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Jättebra
Jättetrevligt hotell nära Metro och många restauranger. Vi bodde i sviten som var stor och fin. Ett vardagsrum och ett sovrum, så gott om plats. Personalen var väldigt vänlig och hjälpsam. Vi återvänder gärna.
Bodde här 4 nätter i september 2021
Svar från AA 22 sep. 2021
Dear Lina, we are really glad to know that you appreciated your stay at the Starhotels Metropole in Rome. Hoping to welcome you once more in the meantime we send you our best regards Graziano Luddi General Manager Starhotels Metropole Roma

10/10 Fantastiskt

Björn

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Very pleasant an convenient.
Bodde här 3 nätter i september 2021
Svar från AA 22 sep. 2021
Dear Bjorn, thanks a lot for your words! We are glad to know that your stay with us found your expectations. Yours faithfully Graziano Luddi GM – Starhotels Metropole Roma

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel, seems newly renovated. Not in the nicest area but inside is perfect.
Bodde här 3 nätter i juni 2019
Svar från aa 24 juni 2019
Dear Guest, thank you for the time dedicated us in giving your score to our hotel. We hope to welcome you again for your next roman stay, With our best regards. Mr Mauro Polmonari General Manager Starhotels Metropole Rome

10/10 Fantastiskt

Abdelmonem

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juni 2019
Svar från aa 19 juni 2019
Dear Guest, thank you for the time dedicated us in giving your score to our hotel. We hope to welcome you again for your next roman stay, With our best regards. Mr Mauro Polmonari General Manager Starhotels Metropole Rome

10/10 Fantastiskt

Gunilla

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Toppenhotell med bra läge
Jättetrevligt hotell med bra service och utmärkt frukost. Perfekt läge vid Termini och nära mysiga Monti med många restauranger och småbutiker.
Bodde här 5 nätter i december 2018
Svar från Mauro Polmonari - General Manager 2 jan. 2019
Dear Gunilla, It is a great pleasure to learn that your stay was great and especially the location of our hotel was excellent and very convenient for you. We look forward to welcoming you back very soon, With kind regards, Mauro Polmonari - General Manager

10/10 Fantastiskt

Eyup

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Underbart
Toppen hotel och centralt läge.
Bodde här 3 nätter i september 2018
Svar från Mauro Polmonari - General Manager 23 okt. 2018
Dear Eyup, Thank you so much for your kind words. it was nice to see that you had a lovely time during your visit to Rome. Looking forward for your next trip here and staying with us. Kind Regards, Mauro Polmonari - General Manager

10/10 Fantastiskt

SIZHEN

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place for vacation
Bodde här 6 nätter i april 2024
Svar från DC 16 maj 2024
Dear GuestWow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Best regards, Lorenzo NenciniGeneral Manager

10/10 Fantastiskt

Paulo

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Café da manhã muito bom. Atendimento ótimo.
Bodde här 4 nätter i april 2024
Svar från DC 6 maj 2024
Gentile Cliente,La ringraziamo per il suo bellissimo commento e per aver scelto il nostro albergo per il suo soggiorno a Roma.Siamo felici di apprendere che abbia gradito la permanenza e che i nostri servizi siano stati all'altezza delle sue aspettative. Inoltre, l'aver voluto sottolineare la cordialità del nostro ricevimento, sempre attento alle esigenze di tutti gli ospiti, ci gratifica molto. La nostra missione è rendere speciale il soggiorno dei nostri ospiti per offrire loro il confort ed il servizio che meritano. In attesa di poterLa ospitare nuovamente, Le porgo i più cordiali saluti.Lorenzo NenciniDirettoreStarhotels Metropole Roma

10/10 Fantastiskt

Sara

Gillade: Renlighet, personal och service och boendets skick och faciliteter
They upgraded us to a junior suite which was amazing and so worth it! Super clean, professional and friendly staff we loved our stay
Bodde här 1 natt i april 2024
Svar från DC 2 maj 2024
Dear Guest,We cannot but to thank you for taking the time to review so nicely your recent stay at the Starhotels Metropole in Rome. We are very glad we succeeded in making your stay an “experience to cherish”.We look forward to welcoming you back in the future.Lorenzo Nencini General ManagerStarhotels Metropole Rome

6/10 Okej

Juan Carlos, lerdo

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
El hotel ya es viejo pero esta bien area de bullicio y los italianos son mal educados sonando el claxon, claro es no es culpa del hotel pero deberian de hacer algo para hacer mas silenciosas las habitaciones. Restaurantes alrededor muy buenos. La gente que hace limpieza ruidosa.
Bodde här 3 nätter i april 2024
Svar från DC 2 maj 2024
Dear Guest,in thanking you for wanting to share your review with us and Expedia community.We take note of the points you have reported in order to dedicate particular analysis and attention to the latter, so that we can always improve and make our Guests' experience unforgettable their experience with us.Looking forward to having you back soon, we take this opportunity to send our best regards.Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

8/10 Bra

Eric

Very nice staff and centrally located. Could use a little update but overall, pleasant stay.
Bodde här 2 nätter i april 2024
Svar från DC 29 apr. 2024
Dear Guest,Thank you for your great feedback of our Hotel.We are pleased that you appreciated our hotel and our services.Hoping to welcome you back soon!Lorenzo NenciniGeneral ManagerStarhotels Metropole

10/10 Fantastiskt

Jasmine

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 2 nätter i april 2024
Svar från DC 29 apr. 2024
Dear Guest,Thank you for your great feedback of our Hotel.We could not feel more satisfied by your positive comments. We are pleased that you appreciated our hotel and our services but what makes us more proud is your recommendation of our Hotel to future Guests. Please consider our doors opened to welcome you back soon!Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

10/10 Fantastiskt

KATHLEEN HUGHES, Clarence

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very friendly and accommodating
Bodde här 1 natt i april 2024
Svar från DC 29 apr. 2024
Dear Guest,Thank you for your great feedback of our Hotel.We could not feel more satisfied by your positive comments. We are pleased that you appreciated our hotel and our services. We hope to welcome you back soon!Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

10/10 Fantastiskt

Buki, Mahomet

Reste med sin partner
The staff was very polite and helpful!
Bodde här 1 natt i april 2024
Svar från DC 29 apr. 2024
Dear Guest,Thank you for your great feedback of our Hotel.We could not feel more satisfied by your positive comments. We are pleased that you appreciated our hotel and our services but what makes us more proud is your recommendation of our Hotel to future Guests. Please consider our doors opened to welcome you back soon!Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

10/10 Fantastiskt

Howard, Hudson

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wonderful hotel located very near the train station. Friendly staff, spacious rooms, very clean and pleasant, very nice breakfast available, and many restaurants nearby.
Bodde här 5 nätter i april 2024
Svar från DC 24 apr. 2024
****Dear GuestWow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Best regards, Lorenzo NenciniGeneral Manager

10/10 Fantastiskt

Christa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very spacious room, great breakfast and excellent customer service.
Svar från DC 22 apr. 2024
Dear Guest, Thank you very much for having shared your feedback. We love to see that you enjoyed your stay at Starhotels Metropole Rome! Looking forward to welcome you back in the near future! Lorenzo NenciniGeneral Manager

8/10 Bra

Dennis

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very enjoyable place. Would get 5 star if the AC was a little colder but I think that is a European thing.
Bodde här 4 nätter i mars 2024
Svar från DC 22 apr. 2024
Dear Guest,thanks for choosing Starhotels and our Metropole! We appreciated your comments about our hotel and for the time dedicated to us in reviewing your stay.Hoping to Welcome you soon, in the meantime we send you ourbest regardsLorenzo NenciniGM - Starhotels Metropole

10/10 Fantastiskt

Howard, Hudson

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very pleasant hotel located conveniently near the train station in a robust neighborhood. Friendly staff, spacious rooms, pleasant breakfast.
Bodde här 1 natt i april 2024
Svar från DC 16 apr. 2024
Dear Customer,Thank you for choosing Starhotels Metropole and giving us your comments about your stay in Rome. It is always a pleasure for us to read a good impression about the services we provide. Hoping to welcome you again among our guests, we address you our best regards. Mr. Lorenzo Nencini – General ManagerStarhotels Metropole

10/10 Fantastiskt

Howard, Hudson

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Spacious room, friendly staff, nice breakfast room with good food selections. Very near the train station with lots of good restaurants around.
Bodde här 2 nätter i april 2024
Svar från DC 10 apr. 2024
Dear Guest, We would like to thank you for taking the time to leave your review and expressing your opinion about Starhotels Metropole.It’ a pleasure for us to read about the positive impressions received during your stay in Rome about our hotel service and Starhotels’ hospitality!We sincerely hope to welcome you once again in the “Caput Mundi”.Best regardsLorenzo NenciniGeneral ManagerStarhotels Metropole Roma

10/10 Fantastiskt

SANDRA

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Super, habitación amplia, comoda y muy limpia, excelente buffete para el desayuno y un trato muy muy amable
Bodde här 6 nätter i mars 2024
Svar från DC 10 apr. 2024
Estimado Cliente, Gracias por su evaluación y por ser nuestro huésped en nuestro Starhotels Metropole. Esperamos darle la bienvenida nuevamente, mientras tanto, le enviamos nuestros mejores deseos. Lorenzo NenciniGerente

10/10 Fantastiskt

Giuseppe Antonio Di

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was central to all amenities
Bodde här 4 nätter i april 2024
Svar från DC 10 apr. 2024
Dear Guest,thank you for having chosen our STARHOTELS METROPOLE for your stay in Rome.It is a real pleasure for us to read your positive feedback.We look forward to welcoming you again soon.We remain at your disposal for any future request.Best regards,Lorenzo NenciniGeneral Manager

4/10 Dåligt

Andrew, Indian Harbor Beach

Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Could be a great property, fix the air conditioning. Future guest might like that.
Bodde här 2 nätter i mars 2024
Svar från DC 3 apr. 2024
Dear Andrew,thanks for your review. Please note that the air condition is not allowed during this period as per Municipality of Rome disposal as respect for the environment!Yours faithfullyLorenzo NenciniGeneral Manager

10/10 Fantastiskt

Rosa María Baez

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Tienen personal muy profesional y dispuesto a ayudar en todo lo que necesites y te tratan con respeto y amabilidad
Bodde här 8 nätter i mars 2024
Svar från DC 4 apr. 2024
Dear Guest,It’s such a pleasure to read your kind words regarding our hotel and its staff, but most importantly, for dedicating some of your personal time to us. We are very happy to contribute to make your stay in Rome a memorable one, and we do hope to welcome you in the near future!Best regards,Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

10/10 Fantastiskt

Francesca, Kingston Upon Thames

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good value for money
Bodde här 3 nätter i mars 2024
Svar från DC 27 mars 2024
Dear Guest, Thank you very much for having shared your feedback. We love to see that you enjoyed your stay at Starhotels Metropole Rome! Looking forward to welcome you back in the near future! Lorenzo NenciniGeneral Manager

8/10 Bra

YUKO

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från DC 26 mars 2024
Dear Guest,Thank you for your great feedback of our Hotel.We could not feel more satisfied by your positive comments. We are pleased that you appreciated our hotel and our services. We hope to welcome you back soon!Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

10/10 Fantastiskt

ANDREA, PIACENZA

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bellissimo hotel nelle vicinanze della stazione Termini. Accoglienza molto gentile professionale. Check in sbrigato in pochi minuti e junior suite assegnata subito nonostante fossimo arrivati in anticipo. Stanza e bagno semplicemente stupendi; abbiamo apprezzato, fra le varie cose, la presenza della macchinetta del caffè espresso con le cialde. Abbiamo trovato anche una bottiglia di ottimo vino rosso in omaggio. Prima colazione con ampia scelta. Torneremo sicuramente
Bodde här 1 natt i februari 2024
Svar från DC 4 mars 2024
Gentile Cliente,grazie per le belle parole ed il punteggio, che riassumono la bella esperienza vissuta con noi.AverLe dato l'opportunità di vivere il soggiorno secondo Le Sue aspettative è qualcosa che ci riempie di felicità ed orgoglio.Confidando in un prossimo soggiorno a Roma, e nel darLe presto di nuovo il nostro benvenuto, nel frattempo La raggiunganoCordiali salutiLorenzo NenciniDirettore Starhotels Metropole

10/10 Fantastiskt

ANNA

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff at this hotel were helpfull and kind.They made my stay comfortable. The rooms were spacious, clean and well-maintained. The location was perfect -very close to the train station, and subway. Enjoyed the stay.
Bodde här 4 nätter i februari 2024
Svar från DC 4 mars 2024
Dear Guest,thanks for choosing Starhotels and our Metropole! We appreciated your comments about our hotel and for the time dedicated to us in reviewing your stay.Hoping to Welcome you soon, in the meantime we send you ourbest regardsLorenzo NenciniGM - Starhotels Metropole

6/10 Okej

Jack

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
No AC/Heat - had to open the window to get air but very noisy throughout the night and early morning...hard to get good sleep. We have 3 ppl but the room coffee/tea supplies are only for 2 - had to keep asking for the third person.
Bodde här 7 nätter i februari 2024
Svar från DC 28 feb. 2024
Dear Customer,We regret having to inform you that air conditioning is not permitted at this time of year by the municipality of Rome. In defense of the planet, air conditioning is only permitted during the summer period. We abide by this provision. Regarding the complete set for the third person, we apologize and offer our apologies.In thanking you for your feedback, we send our best regardsLorenzo NenciniGeneral Manager

8/10 Bra

Sam

Bodde här 3 nätter i februari 2024
Svar från DC 26 mars 2024
Dear Guest,Thank you for your great feedback of our Hotel.We are pleased that you appreciated our hotel and our services.Hoping to welcome you back soon!Lorenzo NenciniGeneral ManagerStarhotels Metropole

10/10 Fantastiskt

egidio de

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Ottimo hotel pulito e vicinissimo alla stazione termini e ai mezzi pubblici x potersi spostare agevolmente. Personale gentilissimo
Bodde här 2 nätter i februari 2024
Svar från DC 22 feb. 2024
Gentile Cliente,grazie per le 5 stelle ricevute e per aver voluto lasciare il Suo giudizio a disposizione della Community. E' sempre un piacere per noi, ricevere simili attestati di gradimento, ed è di grande soddisfazione l'aver potuto soddisfare le aspettative di un nostro ospite.Nella speranza di poterLe presto dare il Bentornato, nel frattempo inviamoCordiali salutiLorenzo NenciniDirettore

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och rummets bekvämlighet
Mi è stata assegnata una stanza che dava su un cortile interno dove alle 4 mattino hanno iniziato a fare un baccano infernale penso legato alla gestione dei rifiuti. Dalla mia percezione i rumori arrivavano direttamente dall’albergo, dunque senza nessun rispetto del sonno dei clienti. C’è modo e modo di predisporre la gestione dei rifiuti e a mio avviso in questo caso non c’era nessuna precauzione per limitare i rumori. Nel caso in cui i rumori provenissero da soggetti esterni all’albergo comunque molto scarsa l’insonorizzazione, sia interna che esterna. Assolutamente inadeguata alla tipologia e al costo dell’hotel. Bene, invece, la colazione.
Bodde här 1 natt i februari 2024
Svar från DC 19 feb. 2024
Gentile Cliente,grazie per la Sua recensione e per averci voluto dedicare un po' del Suo tempo. Siamo, tuttavia, davvero sorpresi della Sua esperienza in quanto NON abbiamo cortili nei quali vengono stoccati i nostri rifiuti e la cui gestione è molto attenta, al fine di evitare quello che Lei ci ha riportato. L'unico "cortile" presente in albergo è una corte interna, sulla quale si affacciano alcune camere, non calpestabile, in quanto alla base della stessa è presente il lucernario in vetro che le dona luce.Alle ore 04:00 ci permetta di evidenziarlo nessuno in albergo è autorizzato ad espletare compiti che comportino la produzione di rumori, proprio per non inficiare il comfort dei nostri ospiti a quell'ora in pieno riposo.I rumori, quindi da Lei menzionati non sono a noi riconducibili e pur dispiacendoci per il disagio da Lei subìto, non siamo responsabili degli stessi.Ringraziamo altresì per la menzione sulla colazione e nella speranza di poterle dare presto il bentornato, nel frattempo inviamo cordiali salutiLorenzo NenciniDirettore

8/10 Bra

Hajime

Reste med familj och småbarn
Gillade: Renlighet och personal och service
スタッフも丁寧に対応してくれるし、安心して使える良いホテルです。 以下、ちょっと気になった点。お昼くらいに電源が落ち、冷蔵庫以外の設備が使えなくなった。同時にwifiも不通になった。 フロントに問い合わせるとしばらくすると元に戻ると言われたが電源は1時間程度かかり、wifiは出掛けたので実際の時間は分からないが少なさとも2時間以上かかった。 また、テルミニ駅近くなので交通量は多くクラクションなどは頻繁に聞こえる。しかし窓を閉めると問題なし。
Bodde här 6 nätter i februari 2024
Svar från DC 20 feb. 2024
Dear Guest,we thank you for the time dedicated to us in writing your review about our Starhotels Metropole. Regarding what you pointed out we take in consideration your suggestion, and we will work in order to improve our service. Hoping to welcome you again in our hotel for your next roman stay, we send you our best regards.Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

6/10 Okej

Derek

Gillade inte: Personal och service
Disappointed stay.
With the exception of the receptionist who allowed us to check in earlier, the rest of them had moody faces. I had to ask them twice before they could give me a bottle of wine that I was entitled to. Room was warm and had to request for another room. Walking there from the train station was a challenge, a lot of turns. When checking out I was charge twice, they had to do a refund which took some time. Thank goodness we checked out early, if not we would have missed our train for which I had pre booked earlier.
Bodde här 2 nätter i februari 2024
Svar från DC 19 feb. 2024
Dear Derek,first of all thank you for your review regarding your stay at Starhotels Metropole.We greatly appreciate your willness to share your experience with us.We are sorry to read your concern about our front desk we can assure that our staff is constantly trained to offer a friendly and efficient service. We apologize if on this occasion we have not fully met your expectations and we thank for letting us know what was not up to our standards.We do hope to have the opportunity to welcome you back at the Starhotels Metropole in order to show you our great level of service.Best regardsLorenzo Nencini General Manager

8/10 Bra

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Near Roma Termini
The hotel is located near the Central Train station which is convenient. The staff are pleasant, just not overly enthusiastic. The room was spacious and we'll appointed. Yes, I would stay there again.
Bodde här 1 natt i februari 2024
Svar från DC 12 feb. 2024
Dear David,thank you for having chosen our STARHOTELS METROPOLE for your stay in Rome.It is a real pleasure for us to read your positive feedback.We look forward to welcoming you again soon.We remain at your disposal for any future request.Best regards,Lorenzo NenciniGeneral Manager

10/10 Fantastiskt

Ludovic

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från DC 25 jan. 2024
Dear Guest, Thank you very much for having shared your feedback. We love to see that you enjoyed your stay at Starhotels Metropole Rome! Looking forward to welcome you back in the near future! Lorenzo NenciniGeneral Manager

4/10 Dåligt

giovanni

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They lie and give you an inferior room to charge extra for an upgrade
Bodde här 6 nätter i december 2023
Svar från DC 22 jan. 2024
Dear Guest,we are truly shocked by your review! We have remained faithful to the type of room you booked (executive) and have assigned you an executive with balcony. We were unable to give you room 702 as it is a Junior Suite already occupied by another customer. We have therefore proposed an upgrade from deluxe to Junior Suite for the following day, asking you for the difference of 30.00 per day. Sorry, but we are not the liars....Lorenzo NenciniGeneral Manager

2/10 Väldigt dåligt

Emre

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Eine reine katastrophe! Ich habe keines der versprochenen „Vorteile“ von Expedia erhalten. Wir haben ein veraltetes Zimmer erhalten. Die Toilette war kapput. Als wir in der Nacht anfragten sagte man uns man solle auf den nächsten Morgen warten. Es hat gestunken. Die Dusche war unbrauchbar mit einem Wasserdruck wie aus einer Wasserpistole. Eine reine Katastrophe! Man hat uns auch sehr herabgesehend behandelt. Vermutlich weil wir ein jüngeres Paar waren.
Bodde här 3 nätter i januari 2024
Svar från DC 22 jan. 2024
Dear Customer,Thank you for choosing Starhotels Metropole and giving us your comments about your stay in Rome. It's a shame for us to read a bad impression about the services we provided and for this reason please accept our excuses. In any case we will work on what you pointed out, in order to improve our hospitality.Hoping to welcome you again among our guests, we address you our best regards. Mr. Lorenzo Nencini – General ManagerStarhotels Metropole

8/10 Bra

David

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i december 2023
Svar från DC 22 jan. 2024
Dear Guest, It is a pleasure for us to read your score about our hotel. We are happy that your stay in Rome was as pleasant as you expected. We would be very pleased to welcome you again and we send you our best kindest regards. Lorenzo NenciniGeneral ManagerStarhotels Metropole

10/10 Fantastiskt

Madeline

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 6 nätter i januari 2024
Svar från DC 15 jan. 2024
Dear Guest,we are really glad to know that you appreciated your stay at the Starhotels Metropole in Rome.Hoping to welcome you once more in the meantime we send you our best regardsLorenzo NenciniGeneral ManagerStarhotels Metropole Roma

10/10 Fantastiskt

Sergey

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Svar från DC 10 jan. 2024
Dear Sergey,thanks for your fantastic score!Hoping to welcome you back soon in the meantime we send you our best regardsLorenzo NenciniGeneral Manager

8/10 Bra

Miguel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pleasant stay. My family was very happy during the whole of the trip. The room was spacious and clean, good water pressure in the shower and very confortable beds. As a improvement point, we could not control the heaters on our room, as it seemed to be a centralised heating system for the whole of the building and at times, we find ourself sweating in our rooms. We had to counter fight it by putting the AC on, which felt terrible as to the whole being green and planet conscious business.
Bodde här 2 nätter i januari 2024
Svar från DC 9 jan. 2024
Dear Guest,we thank you for the time dedicated to us in writing your review about our Starhotels Metropole. Regarding what you pointed out we take in consideration your suggestion, and we will work in order to improve our service. Hoping to welcome you again in our hotel for your next roman stay, we send you our best regards.Lorenzo NenciniGeneral ManagerStarhotels Metropole Rome

10/10 Fantastiskt

PIETRO

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från DC 8 jan. 2024
Dear Guest,Thank you for your kindly review regarding our Starhotels Metropole in Rome.We are very pleased that you enjoy your stay with us.Hoping to Welcome you once more in the meantime, we send you our best regardsLorenzo NenciniGM Starhotels Metropole

8/10 Bra

Susan

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice hotel and convenient
Check in/parking was not clear. Parking was not available even though requested which created delay in check in as the front desk kept asking if we had parked. Difficult to communicate with bell staff at arrival and departure.
Bodde här 3 nätter i december 2023
Svar från DC 8 jan. 2024
Dear Guest,we are really glad to know that you appreciated your stay at the Starhotels Metropole in Rome.Hoping to welcome you once more in the meantime we send you our best regardsLorenzo NenciniGeneral ManagerStarhotels Metropole Roma

10/10 Fantastiskt

Angelo

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Tutto nella normale accurata e gentile ospitalità dello Star Metropole di Roma
Bodde här 1 natt i januari 2024
Svar från DC 3 jan. 2024
Gentile Angelo,grazie per le Sue belle parole e per aver voluto condividere la Sua esperienza con questa recensione che ci riempie di orgoglio! Siamo sempre molto felici quando riusciamo ad offrire il servizio che il nostro Ospite si attende da noi e questa testimonianza è il miglior riconoscimento dell'impegno che quotidianamente applichiamo nel nostro lavoro.In attesa di darLe presto il bentornato, nel frattempo Le inviamo cordiali salutiLorenzo NenciniDirettore

10/10 Fantastiskt

MIKE, Ontario

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel located in good location close to everything. Breakfast was great!
Bodde här 4 nätter i december 2023
Svar från DC 8 jan. 2024
Dear GuestWow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Best regards, Lorenzo NenciniGeneral Manager

6/10 Okej

Chi Hung

Reste med familjen
Gillade: Renlighet och personal och service
The area of the hotel is pretty bad. It’s right behind an alley that garbish truck collects trash early morning. The WiFi quality in the hotel is unstable. The hotel location is near a lot of restaurants. Very convenient to find food.
Bodde här 8 nätter i december 2023
Svar från DC 2 jan. 2024
Dear Guest,we take notice of your comment but in the meantime you should send your opinion to the Roman Council, because as you could see in many areas the situation needs the Council attention. We do all our best, but often is not enough.Yours faithfullyLorenzo NenciniGeneral Manager

6/10 Okej

Dan

Bodde här 5 nätter i december 2023
Svar från DC 3 jan. 2024
Dear Mr. Dan,thank you very much for sharing the feedback of the stay you spent with us.The entire team of our STARHOTELS METROPOLE will be glad to assist you if you will decide to kindly argue your severe opinion on us in order to always improve ourselves. Sincerely,Lorenzo NenciniGeneral Manager