Boendets fasad - kväll/natt

Recensioner av Arctic TreeHouse Hotel

4.5 out of 5
Arctic TreeHouse Hotel
Tarvantie 3, Rovaniemi

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 102 av 137 recensioner" "
8 - Bra i betyg. 23 av 137 recensioner" "
6 - Okej i betyg. 7 av 137 recensioner" "
4 - Dåligt i betyg. 3 av 137 recensioner" "
2 - Väldigt dåligt i betyg. 2 av 137 recensioner" "

9,6/10

Renlighet

9,2/10

Personal och service

9,0/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

9,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Roger

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2022
Svar från Michelle - Guest Services 29 juli 2022
Thank you very much for the kind review. We hope to welcome you back again soon!

8/10 Bra

Maria

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2019
Svar från Michelle Creus - Guest Services 2 jan. 2020
Thank you

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 1 natt i juli 2019
Svar från GSM 16 sep. 2019
Thank you very much for the feedback. We hope to welcome you back to again soon. Lots of Love from Lapland. Michelle Creus Guest Service Manager - Arctic Treehouse Hotel

10/10 Fantastiskt

Adriana, Cumming

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay, friendly staff and beautiful property.
Bodde här 2 nätter i mars 2024
Svar från Elisabetta / Guest Services 19 apr. 2024
Dear Adriana,Thank you for your kind words. We're proud to hear that you enjoyed your stay with us and that both our team and surroundings have contributed to a positive experience. We look forward to welcoming you back in the future!

10/10 Fantastiskt

Cari

Bodde här 2 nätter i april 2024

6/10 Okej

Gerhard

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Die Zimmer mit Aussicht waren traumhaft. Das Personal am Abend im Restaurant war überaus freundlich und kompetent. Das Frühstück konnte die Erwartungen überhaupt nicht erfüllen - man hatte den Eindruck, hier wird Vielfältigkeit in minderer Qualität angeboten. Alles in allem - schöne Zimmer, überwiegend nettes Personal - Publikum überwiegend rich-kids mit arrogantem Verhalten (ließen sich teilweise 150 Meter vom Zimmer zum Frühstück „kutschieren“). Preislich absolut überzogen.
Bodde här 2 nätter i mars 2024
Svar från Elisabetta / Guest Services 19 apr. 2024
Dear Gerhard,Thank you for your honest and constructive feedback, and we're sorry if you found our performance lacking in some aspects of your stay. Your insights will be crucial to the improvement of our service and we will definitely reassess the points you raised to ensure the quality standards we aim for are met. Thank you for choosing to stay with us and we wish you a wonderful summer ahead!

10/10 Fantastiskt

Lilia

Bodde här 3 nätter i mars 2024
Svar från Elisabetta / Guest Services 19 apr. 2024
Dear Lilia,Thank you for the five-star review. This gives us all the more incentive to keep performing at our best and delivering an impeccable service to our guests.Warm regards and we hope we'll meet again!

10/10 Fantastiskt

Chami

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All good except restaurant staffs
Svar från Elisabetta / Guest Services 19 apr. 2024
Dear Chami,Thank you for sharing the positives and negatives of the time you spent with us, and we are sorry to hear this wasn't an all-around outstanding experience. Our staff always strives to deliver a great service and if you found this lacking, we would like to warmly invite you back to allow us to deliver an even greater stay.

10/10 Fantastiskt

BABAJI

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good place. Staff response was always prompt and lightning fast.
Bodde här 4 nätter i februari 2024
Svar från Elisabetta / Guest Services 19 apr. 2024
Dear Babaji,Our Team has been trained to the highest standards to deliver an excellent customer services and it only fills us with pride when this is acknowledged by our guests.We hope to treat you again soon to the warmth of our Nordic hospitality!

8/10 Bra

Sebastian

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Top Restaurant. Leider ist die Klimaanlage teilweise sehr laut. Trotz Bemühungen des Teams konnte dies nicht behoben werden. Man hatte die Wahl zwischen Klimaanlage aus und keiner Heizung oder sich regelmäßig einschaltender lauer Klimaanlage.
Bodde här 3 nätter i februari 2024
Svar från Elisabetta / Guest Services 19 apr. 2024
Dear Sebastian,Thank you for taking the time of reviewing our stay and we're delighted our Rakas Restaurant exceeded your expectations. We always take constructive feedback into consideration and we'll make sure to improve our air conditioning system to ensure the most relaxing time with us.Until the next visit, have a wonderful rest of the year!

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2024
Svar från Elisabetta / Guest Services 19 apr. 2024
Dear David,Thank you for your visit and for leaving us a full mark. We hope you will carry fond memories of snowy Lapland always with you!Warm regards,

10/10 Fantastiskt

Bader

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2024
Svar från Elisabetta / Guest Services 19 apr. 2024
Dear Bader,A picture is worth a thousand words and thank you for sharing this beautiful capture. Blue sky and white snow: no better representation of stunning Lapland always worth a visit!Warm regards,

10/10 Fantastiskt

Leslie, Clinton

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfection in Lapland. There is no faulting this property, the room was superb and offered unspoiled views. The bedding is lush, ensuring a good nights sleep. The bathroom is small but functional and the heated floors are wonderful when you’re stepping out of the shower. The breakfast included was delicious and was a great way to start each morning. All of the standard fare plus a few extra treats each day. Dinners are divine and the cocktails are creative and delicious. The location was very central, only a 10 minute drive to downtown Rovaniemi and less than 5 minutes to the airport and Santa’s Village. Overall, Is it worth the hype? YES!!
Bodde här 4 nätter i februari 2024
Svar från Elisabetta / Guest Services 19 apr. 2024
Dear Leslie,Thank you for such a praising feedback and there's nothing more wonderful than to hear that your stay was worth the hype. Our Hotel has been designed to convey the warmth of a cosy nest as well as the practicality of the finest Finnish design, and it is with dedication that we try to translate this in every nook and cranny of our premises.Warm regards,

10/10 Fantastiskt

Kai On

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
✅Quickly response ✅early check in
Bodde här 1 natt i februari 2024
Svar från Elisabetta / Guest Services 19 apr. 2024
Dear Kai On,Going the extra mile for our guests is something we strive to turn into standard practice, and we thank you for acknowledging our efforts. Whether prior your arrival or during your stay, our Team always has your enjoyment as the primary goal.Warm regards,

10/10 Fantastiskt

Dennis

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Schöne Unterkunft, für einen besonderen Aufenthalt.
Bodde här 1 natt i januari 2024
Svar från Elisabetta / Guest Services 19 apr. 2024
Dear Dennis,Thank you for your review and special stays are always for special guests, which we are lucky to have many every year. Lapland and Rovaniemi are indeed a stunning destination which has a lot to offer to its visitors.Warm regards,

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Rummets bekvämlighet
Ok, but not up to expectations
Honestly, we were a bit disappointed. For the cost of the hotel (£600+ per night), we were expecting something more impressive - the concept is great, but the execution isn’t quite up to it - the rooms are rather small (esp the bathroom) and in ok not great condition, bed is ok but again no bigger than a standard double and not overly comfortable. The other piece is the need to pay extra for many things - e.g a cot cost €50 per night extra (expensive in a cheap hotel but pretty disappointing an extra here). The main building is rather lovely, cosy and with a good restaurant (dinners and breakfasts were good). Staff a mixed bag - porters and restaurant staff were great, checking group very much less helpful / pleasant.
Bodde här 3 nätter i januari 2024
Svar från Elisabetta / Guest Services 19 apr. 2024
Dear Guest,We appreciate you taking the time to review your stay with us and rest assured your points will be carefully taken into consideration to further enhance our performance. The compact size of our Suites has sustainability in mind and they strive to minimise the impact our hotel has its centrepiece which is the Arctic nature. If your expectations were not met on this occasion, we would love to be able to pleasantly surprise you and prove to you our commitment to great customer service, if you'll ever pay us a visit again.Warm regards,

10/10 Fantastiskt

Lesley

Reste med sin partner
Gillade: Bekvämligheter
This place was absolutely amazing! Staff was always very attentive and responsive. Very close to Santa Claus Village and Rovaniemi City Center. Food was delicious and room service was very convenient.
Bodde här 6 nätter i januari 2024
Svar från Michelle - Hotel Manager 18 jan. 2024
Dear LesleyThank you very much for the kind review.We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back again very soon. Lots of Love from Lapland

10/10 Fantastiskt

felipe

Bodde här 2 nätter i januari 2024
Svar från Michelle - Hotel Manager 18 jan. 2024
Dear FelipeThank you very much for sharing your thoughts with us.Your feedback is valuable to us. Have a blessed 2024!Kind Regards

10/10 Fantastiskt

Abdullah

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Must to try this beautiful place
Amazing and I love it so much
Bodde här 1 natt i december 2023
Svar från Polyanna / Guest Service Duty Manager 26 dec. 2023
Dear Mr. Abdullah,Thank you for including us in your vacation plans and for sharing these wonderful photos! Lovely to hear you've enjoyed our Scandinavian inspired rooms containing a glass window from floor to ceiling, giving a vibe of being one with the arctic nature. We look forward to your next visit to Lapland.

10/10 Fantastiskt

Kay

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
this hotel was amazing I'd recommend for couples, families or friends. the views from the window are amazing. The staff couldn't do enough for you, everything about this hotel was magical
Bodde här 4 nätter i november 2023
Svar från Katarina Bobotova Hotel Duty Manager 5 dec. 2023
Dear Ms Kay,Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel! We are thrilled to hear that you had such a wonderful experience with us.We're delighted that you found the accommodations comfortable and the amenities to your liking. Lapland is a magical destination, and we're thrilled that you were able to immerse yourself in the unique atmosphere. Kind Regards

10/10 Fantastiskt

Gabriella

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i november 2023
Svar från Katarina Bobotova Hotel Duty Manager 5 dec. 2023
Dear Ms Gabriella,Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel in Lapland! We are thrilled to hear that you had such a wonderful experience with us.Kind Regards

10/10 Fantastiskt

Jorge

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great, cozy, quiet
Great place! Quiet, good design, Rakas restaurant is really good with great ambiance, the people there is kind and attentive. I highly recommend it!! Best place in Rovaniemi and one of the nicest in the world!
Bodde här 5 nätter i september 2023
Svar från Elisabetta / Guest Services 19 apr. 2024
Dear Jorge,Your praise could not more welcome and we would like to extend you our sincerest thanks. As a tenderly grown family-owned business, it's wonderful to hear you found our greatness living up to international standards, and our doors will always remain open for another visit.

10/10 Fantastiskt

Manuel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Extraordinario lugar, en contacto directo con la naturaleza, muy acogedor y muy reconfortante
Bodde här 1 natt i september 2023
Svar från Elisabetta / Guest Services 19 apr. 2024
Dear Manuel,Many thanks for paying us a visit during the magical autumn season, when Lappish nature is at its best with picturesque colours and landscapes. If you'll have the chance of paying us a visit again, our winter fairy tale will be here waiting for you.

10/10 Fantastiskt

Daniel

Bodde här 3 nätter i september 2023
Svar från Elisabetta / Guest Services 19 apr. 2024
Dear Daniel,A perfect score is always our goal and we are delighted we were able to deliver an unforgettable experience during your stay. Until next time!

10/10 Fantastiskt

Jeffrey

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Every aspect of the property from Stephanie at reception, to the breakfast staff, to the grounds and especially Polyanna made this a memorable visit...Thanks, for everything !!!
Bodde här 2 nätter i augusti 2023
Svar från Elisabetta / Guest Services 19 apr. 2024
Dear Jeffrey,The kindness of your words is testament to the dedication of our Team that always aim at delivering an exclusive service to all our guests. We're extremely grateful for your heartfelt feedback and we hope our paths will cross again some time.

10/10 Fantastiskt

Paul

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful accommodations and forest area. A must stay.
Bodde här 1 natt i juli 2023
Svar från Michelle - Hotel Manager 5 sep. 2023
Dear PaulThank you very much for your feedback.We hope to welcome you back in the future very soon.

10/10 Fantastiskt

Sheila

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Unique, once in a lifetime experience for us. Only complaint is we didn’t see the Northern lights.
Bodde här 2 nätter i mars 2023

6/10 Okej

andrea

Bodde här 1 natt i mars 2023
Svar från Michelle - Guest Services 13 mars 2023
Thank you for the visit!We hope to welcome you back again in the future.

10/10 Fantastiskt

Loyber

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The best !!!!
Amazing hotel , amazing staff , out of this world , will come back for sure Thanks for everything!!!
Bodde här 2 nätter i februari 2023
Svar från Michelle - Guest Services 13 mars 2023
Dear LoyberThank you for the fantastic feedback. We are so happy to hear that you enjoyed your time with us. Please come back again very soon!Lots of Love from Lapland

10/10 Fantastiskt

Christina, Amherst

10/10 Fantastiskt

Claudete

Bodde här 1 natt i januari 2023

10/10 Fantastiskt

Stavros

Bodde här 1 natt i januari 2023

10/10 Fantastiskt

Joseph

Bodde här 1 natt i december 2022

10/10 Fantastiskt

Anthony

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Superbe hotel, emplacement ideal, prestations et accueil de qualité et vue incroyable. Machine Nespresso dans la chambre, un petit plus
Bodde här 1 natt i december 2022

10/10 Fantastiskt

Galina

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Had an amazing stay at Arctic Tree Hiuse Hotel. clean, modern & staff ready to go way beyond what’s expected of them at any point in time. Genuine Scandinavian hospitality! Will be back! Loved it!

10/10 Fantastiskt

Katie

10/10 Fantastiskt

Katherene

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staying at the Artic TreeHouse Executive Suite checked off one 'dream thing' to do on our bucket list. The Rakas Restaurant is worthy of mention for its food menu. Staff are friendly and hospitable. Santa Park is within walking distance. An unforgettable stay.
Bodde här 2 nätter i oktober 2022

10/10 Fantastiskt

Derlan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
推薦
房間新穎、乾淨舒適,服務好,早餐好吃又豐富。離聖誕老人村和機場都近。
Bodde här 2 nätter i oktober 2022

10/10 Fantastiskt

Sheri

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The reception welcoming staff ( Pollyanna & katarina) were extremely accommodating. They allowed us to spend a couple of hours in the reception prior to our flight and eat our lunch of a charcuterie board. We had purchased cheeses and salami in the town & asked the chef to cut up the cheeses. He not only did that but assembled a beautiful & delicious board! I would love to return to the Artic Tree House one day!!
Bodde här 2 nätter i oktober 2022

10/10 Fantastiskt

Julianne McCormack

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
From the moment we walked in the staff took great care of us. Amazing place to stay. I would recommend, no doubt.
Bodde här 3 nätter i augusti 2022

10/10 Fantastiskt

Klaus

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Awesome location between the two main Santa Claus and Christmas shopping, reindeer etc experience centers. Wonderful staff, room views are astonishing. Breakfast was A . Few minutes from the airport and 7-8 minutes from down town.
Bodde här 1 natt i juli 2022

10/10 Fantastiskt

Eric

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful hotel! I stayed in July which is the off season and I think I was the only guest the first night. All the staff are very friendly and greeted me by name. The restaurant has great food, although limited menu and operation hours. Breakfast was excellent with a variety of options, but limited hours. I was surprised they do not provide transportation to the airport and I had to get a cab. Also, if you do not rent a car, getting to town is difficult as the hotel is several kilometers from the city center. Few amenities are available such as no sauna or gym. Despite the lack of transportation, food options, and amenities, it is still a great hotel.
Bodde här 2 nätter i juli 2022

10/10 Fantastiskt

Hariet

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property close to everything. The rooms are so nice of a kind and staff so nice and welcoming
Bodde här 1 natt i februari 2022
Svar från Michelle - Guest Services 21 mars 2022
Dear Hariet Thank you very much for the kind words. We are so happy to hear that you find our design comfortable able and unique. We are proud to have some of the best hospitality experts from all over the word working for us and it is such a compliment to hear that you find our staff welcoming. Thank you!

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
The hotel has amazing views. It is classy, clean and quiet. Reception service was prompt and everyone was friendly. The location great, 10 minutes from the airport of santa clause village where most of the attractions are.
Bodde här 1 natt i december 2021

10/10 Fantastiskt

Aimee

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2021

10/10 Fantastiskt

Angelo, Cervasca

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Che cosa dire su una struttura cosi perfetta? Accogliente, studiata nei minimi dettagli e con un personale sempre pronto ad accoglierti ed aiutarti in tutto per farti trascorrere un soggiorno all'insegna della tranquillità e al contatto con la natura circostante. È proprio il personale il punto di forza di questa struttura. Alla reception abbiamo trovato sia un ragazzo italiano prepatato e disponibilissimo che la meravigliosa Polyanna che ci ha supportato nell'organizzazione del viaggio in modo preciso e attento. Non c'era nemmeno bisogno di chiedere che erano giá loro stessi, in anticipo, a proporti tutto ciò di cui avevi bisogno. Al ristorante una dolcissima Elisa ci ha intrattenuto piacevolmente, dimostrando garbo e professionalità. Insomma, ci siamo sentiti molto coccolati come è giusto che sia in strutture di questo livello.
Bodde här 2 nätter i oktober 2021
Svar från Michelle - Guest Service Manager 15 nov. 2021
Sincerely thank you for the wonderful feedback and compliments. We are extremely glad to hear that you enjoyed your stay with us. We hope to welcome you back in the future.

6/10 Okej

Mikko

Gillade: Renlighet och boendets skick och faciliteter
Ravintolassa unohdettiin allergeenit koko ajan, henkilökunta oli jo loma tunnelmissa. Mökissä puuttui luvattu varustelu, toki se toimitettiin perästäpäin pyynnöstä.
Bodde här 1 natt i december 2020

10/10 Fantastiskt

Stephen

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2020
Svar från Guest Services 27 maj 2020
Thank you for the feedback.

10/10 Fantastiskt

Verifierad resenär

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect location, beautiful views. A calm away from normal life. Loved every second of it.
Bodde här 3 nätter i mars 2020

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Personal och service
Bodde här 1 natt i mars 2020