Dear Guest, We would like to extend our appreciation for the valuable time you invested in sharing your comments and thoughts with us. However, we are deeply sorry to hear that we were unable to meet your expectations. We strive to provide our guests with a memorable experience and high quality service and in this regard we are sorry if this was not the impression you received. We sincerely apologize for the inconvenience you experienced during your trip and we want to assure you that we have already shared your comments with the departments involved, who will proceed to implement all necessary corrective measures. We reiterate our apologies and we really hope that you will visit us again, so that we can change your impression of our resort and provide you with the unforgettable vacation you deserve. A cordial greeting. Social Media Catalonia La Romana

Dear Guest, Thank you for staying with us and for your review. We are glad to know that you had a great stay with us and that you enjoyed our friendly service. This is your home and we look forward to welcoming you again. Best regards. General Manager.

Dear Guest, Thank you for taking the time to rate us. Hopefully, you could give us the opportunity to serve you again soon. Best Regards General Manager

Dear Guest, Thak you for taking the time to rates us! Hopefully, you could give us the opportunity to serve you again soon. Best Regards General Manager

Dear Guest, we would like to apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Best Regards

Good afternoonThank you very much for sending us your comments regarding your stay at our Catalonia Bayahibe facilities. For us, the observations and impressions of our guests are very important, as they help us to identify areas of opportunity and take corrective actions whenever necessary, with the intention of improving our services and achieving a high level of satisfaction.We hope that in the near future we will be able to improve your perspective about our services. Best regards, Yaris Silverio, Guest Service Department

Good afternoonThank you very much for sending us your comments regarding your stay at our Catalonia Bayahibe facilities. For us, the observations and impressions of our guests are very important, as they help us to identify areas of opportunity and take corrective actions whenever necessary, with the intention of improving our services and achieving a high level of satisfaction.We hope that in the near future we will be able to improve your perspective about our services. Best regards, Yaris Silverio, Guest Service Department

Good afternoonThank you very much for sending us your comments regarding your stay at our Catalonia Bayahibe facilities. For us, the observations and impressions of our guests are very important, as they help us to identify areas of opportunity and take corrective actions whenever necessary, with the intention of improving our services and achieving a high level of satisfaction.We hope that in the near future we will be able to improve your perspective about our services. Best regards, Yaris Silverio, Guest Service Department

Good afternoonThank you very much for sending us your comments regarding your stay at our Catalonia Bayahibe facilities. For us, the observations and impressions of our guests are very important, as they help us to identify areas of opportunity and take corrective actions whenever necessary, with the intention of improving our services and achieving a high level of satisfaction.We hope that in the near future we will be able to improve your perspective. Best regards, Yaris Silverio, Guest Service Department

Good afternoonThank you very much for sending us your comments regarding your stay at our Catalonia Bayahibe facilities. For us, the observations and impressions of our guests are very important, as they help us to identify areas of opportunity and take corrective actions whenever necessary, with the intention of improving our services and achieving a high level of satisfaction.We hope that in the near future we will be able to improve your perspective about our services. Best regards, Yaris Silverio, Guest Service Department

Good afternoonThank you very much for sending us your comments regarding your stay at our Catalonia Bayahibe facilities. For us, the observations and impressions of our guests are very important, as they help us to identify areas of opportunity and take corrective actions whenever necessary, with the intention of improving our services and achieving a high level of satisfaction.We hope that in the near future we will be able to improve your perspective about our services. Best regards, Yaris Silverio, Guest Service Department

Dear Mrs. Monica, Thank you for taking the time to rate your recent experience with us and for giving us an excellent rating.While we understand that you did not leave a specific comment about your experience, we are delighted that you found our service and facilities to be exceptional. We continually strive to provide our guests with a memorable and enjoyable stay, and your positive rating serves as a great encouragement to our team.If you have any other suggestions or if there is anything we can do to improve your future visits, please do not hesitate to let us know. We value your patronage and look forward to having the pleasure of welcoming you back for another exceptional experience.Best regards,Social MediaCatalonia Bahahibe All Inclusive

Dear Mrs. Carmen Carmona,We sincerely appreciate your recent stay at our establishment and taking the time to provide feedback about your experience. Your opinion is invaluable to us, and we would like to extend our sincerest apologies for any inconvenience you may have experienced during your visit.We are pleased to hear that you enjoyed our grounds, but we understand your concerns regarding the room's outdated appearance and the absence of air conditioning during your stay. We want to assure you that we take your comments seriously, and we will be reviewing these issues with our team to identify opportunities for improvement.Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations on this occasion. We genuinely value your feedback as it helps us enhance the overall guest experience.We would like to invite you to return to our establishment in the future. We are committed to addressing the issues you've raised and providing you with a more comfortable and enjoyable stay. Please feel free to contact us directly should you plan to visit again, and we will ensure that your next stay is a memorable one.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the near future.Warm regards,Social mediaCatalonia Bayahibe All Inclusive

Dear Mrs. Francheska Matos,We are genuinely thrilled to hear that you loved your recent stay with us! Your kind words about our property being convenient and relaxing mean a lot to us.Your satisfaction is our top priority, and we want to express our gratitude for choosing to stay with us. We are delighted that you had a positive experience, and we would like to extend a warm invitation for you to return in the future.We can't wait to welcome you back for another memorable and relaxing visit. If there's anything specific you'd like to experience or any special requests you have in mind for your next stay, please do not hesitate to let us know. We are here to ensure your next visit is even more enjoyable.Once again, thank you for your kind words, and we look forward to hosting you again soon.Warm regards,Social Media Catalonia Bayahibe All Inclusive

Dear Mrs. Rosa Mojica,Firstly, we would like to express our gratitude for choosing us as your destination to enjoy your well-deserved vacation. At Catalonia Bayahibe All Inclusive, our primary objective is to provide the best possible experience for our guests. We apologize if you felt that we did not do enough to meet your expectations.We are disappointed to receive this low rating without any accompanying comments to help us understand what went wrong. Thanks to the valuable feedback from our visitors, we continuously make improvements to enhance our procedures and services. It would have been immensely helpful to us if you could have identified the specific issues that impacted your experience.We sincerely hope that you will consider giving us another opportunity in the future to exceed your expectations.Best regards,Social MediaCatalonia Bayahibe All Inclusive

Estimada Sra. Rosa Mojuca,Antes que nada, le agradecemos que haya elegido nuestro establecimiento para disfrutar de su merecido descanso. Lamentamos profundamente los inconvenientes que experimentó durante su estancia, y le ofrecemos nuestras más sinceras disculpas por las situaciones desafortunadas que mencionó.le aseguramos que esta experiencia no cumple con nuestros estándares de calidad y servicio, y trabajaremos diligentemente para garantizar que estas circunstancias no se repitan en el futuro.Como cliente valioso, su satisfacción es de suma importancia para nosotros, y esperamos sinceramente que considere brindarnos otra oportunidad en el futuro. Estamos seguros de que podemos ofrecerle una experiencia más satisfactoria en su próxima visita. Si decide regresar, estaremos encantados de atenderle y asegurarnos de que su estancia sea memorable y placentera.Una vez más, lamentamos sinceramente los inconvenientes que experimentó y agradecemos sus comentarios, ya que nos ayudan a mejorar nuestros servicios.Atentamente,Social MediaCatalonia Bayahibe All Inclusive

Estimado Sr. Alex Rivadeneira,En primer lugar, queremos expresar nuestro agradecimiento por haber elegido nuestro establecimiento como destino para disfrutar de sus tan merecidas vacaciones. Nuestro objetivo principal es brindar la mejor experiencia posible a nuestros huéspedes. Lamentamos profundamente si siente que no hicimos todo lo necesario para satisfacer sus expectativas.Nos entristece recibir esta calificación baja sin comentarios adicionales que nos permitan entender qué salió mal durante su estancia. Gracias a los valiosos comentarios de nuestros visitantes, estamos en constante proceso de mejora para optimizar nuestros procedimientos y servicios. Nos habría sido de gran ayuda si hubiera podido identificar los problemas específicos que afectaron su experiencia.Sinceramente esperamos que considere la posibilidad de darnos otra oportunidad en el futuro para poder superar sus expectativas.Atentamente,Social MediaCatalonia Bayahibe All Inclusive

Dear Mrs. Reina Taveras,Thank you sincerely for rating your recent stay with us as "Excellent." It is always a pleasure to welcome back valued guests like you. We are thrilled to hear that you enjoyed everything about our resort and found our employees to be very friendly.Your positive feedback truly warms our hearts and motivates us to continue providing exceptional service. We take great pride in creating memorable experiences for our guests, and we are delighted to know that we succeeded during your stay.We extend a warm invitation for you to return to our resort in the future. It would be our pleasure to host you once again and ensure your next visit is just as enjoyable, if not even better. Please do not hesitate to reach out to us if you have any special requests or if there's anything we can do to make your next stay even more wonderful.Thank you for choosing us, and we look forward to your return.Warm regards,Social Media Catalonia Bayahibe All inclusive

Dear Ms. Francesca Ferrari,Thank you very much for your kind words and for choosing to stay with us at our resort. We are thrilled to hear that you enjoyed your experience! Providing exceptional service and a wonderful environment for our guests is our top priority. If there's anything else we can do to enhance your stay or if you have any further feedback, please don't hesitate to let us know. We look forward to having the opportunity to welcome you back in the future.Best regards,Social MediaCatalonia Bayahibe All Inclusive

Dear Mr. Ismael Mateo, Thank you for taking the time to provide us with your feedback regarding your recent stay at our property. We appreciate your compliments on the beauty of the beach, the quality of the pool, and the attentiveness of our team member Yerry at the pool bar – we are glad he left a positive impression.We apologize for any inconvenience you experienced with our customer service, especially in the buffet area. Your comments regarding the restaurants and the reservation process have been duly noted, and we will certainly review our procedures to improve the overall dining experience for our guests.Your feedback is truly valuable to us as it helps us identify areas for improvement and provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Best regards,Social MediaCatalonia Bayahibe All Inclusive

Dear Mr. Ronald Redondo,We greatly appreciate your taking the time to share your comments about your recent stay with us. It is wonderful to learn that you enjoyed our beautiful beach and had an excellent experience with our staff's service.We apologize for any inconvenience you may have encountered. Your feedback is incredibly valuable, as it assists us in identifying areas that require attention and improvement. We remain committed to upholding the highest standards of comfort and quality for our valued guests.Rest assured that we have duly noted your comments regarding fixtures and openings that are in need of replacement. We will thoroughly review these issues and take the necessary steps to address them.Thank you once again for selecting our establishment for your stay and for bringing these matters to our attention. Should you have any further suggestions or observations, please feel free to share them with us.We eagerly anticipate the opportunity to welcome you again and provide you with an even more enhanced experience in the future.Best regards,Social MediaCatalonia Bayahibe All Inclusive

Estimado Sr. Jorge,En primer lugar, nos gustaría agradecerle por habernos elegido como su destino para disfrutar de sus merecidas vacaciones. En Catalonia Bayahibe All Inclusive, nuestro objetivo principal es proporcionar la mejor estadía a nuestros huéspedes. Le agradecemos mucho su calificación.Pedimos disculpas por aquellos detalles que fueron un obstáculo para lograr su completa satisfacción. Hubiera sido de gran ayuda para nosotros si hubiera identificado las situaciones que dificultaron su experiencia. Gracias a las sugerencias de nuestros huéspedes, constantemente realizamos cambios para optimizar nuestros procedimientos y servicios.Esperamos que nos brinde otra oportunidad en el futuro para cumplir con sus expectativas.Atentamente,Social MediaCatalonia Bayahibe All Inclusive

Estimada Sra. Dina,Agradecemos sinceramente por habernos elegido y por compartir la calificación de su estancia. Lamentamos que su experiencia no haya estado a la altura de tus expectativas. Hemos notado que nos has otorgado una calificación mínima en su evaluación, y aunque respetamos su perspectiva, lamentamos no haber tenido más detalles sobre los motivos detrás de tu experiencia. Nosotros nos esforzamos por brindar experiencias excepcionales, y su opinión es fundamental para identificar áreas en las que podamos mejorar.Deseamos sinceramente la oportunidad de entender mejor sus preocupaciones y hacer todo lo posible para rectificar cualquier problema que haya experimentado. Le invitamos a ponerse en contacto con nuestro equipo de atención al cliente para que podamos escucharle y trabajar para recuperar su confianza en nosotros.Una vez más, agradecemos su opinión y esperamos la posibilidad de servirte nuevamente.Saludos cordiales,Social mediaCatalonia Bayahibe All Inclusive

Apreciable Sr. Ariel Pérez,Agradecemos sinceramente sus amables palabras y valiosos comentarios sobre nuestro personal. Nos llena de alegría saber que su experiencia con nosotros ha sido tan positiva y que ha encontrado a nuestro equipo amable y profesional en su trato. Transmitiremos sus elogios a Gilberto, Emiliano, Lisette, John y Yoan, así como a todo nuestro equipo, quienes se esfuerzan constantemente por brindar un servicio excepcional.Su satisfacción es nuestra mayor recompensa, y esperamos seguir siendo su elección en el futuro. Siempre estamos aquí para brindarle una experiencia memorable en cada visita.Gracias por elegirnos y por compartir sus amables comentarios.Atentamente, Social MediaCatalonia Bayahibe All Inclusive

Dear Arlind,We thank you immensely for taking some of your valuable time to share with this platform the experience of your recent stay with us. For the Hotel Catalonia Bayahibe meeting the expectations of all our guests is the most important thing. We are sorry to hear that we did not meet your complete satisfaction, please receive our sincere apologies. You can be sure that each of your comments have been notified to each departmental manager involved with the sole purpose of implementing the necessary improvements.We look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and our resort. Thank you very much for your confidence.Social MediaCatalonia Bayahibe

Dear Mrs. Laura Dolores Rivera,Thank you for taking the time to tell us about your recent stay at our hotel. We are very happy to know that you enjoyed the Catalonia Bayahíbe Resort and that we met your needs and expectations in general.On the other hand, we offer our most sincere apologies if the attitude of the person who assisted you upon your arrival was not appropriate. We are deeply sorry to hear that you returned home with the perception that you were not valued and cared for as you deserved. We assure you that we will take your experience as a wake-up call and thoroughly investigate what happened to avoid future misunderstandings.We appreciate your trust and hope this will not be a deterrent for you to visit us again, as we are committed to providing you with the treatment and service you deserve. Thank you for choosing our hotel as your destination in the Caribbean, and we hope to see you again very soon.Best regards,Social MediaCatalonia Bayahibe Resort

Dear Mr. Luis Hernández, Thank you for choosing to stay with us recently. We appreciate your feedback, although we noticed that you rated your experience with the lowest score without providing any specific comments. We're sorry to hear that your stay didn't meet your expectations, but without further information, it's challenging for us to fully understand the issues you encountered.We strive to ensure that all our guests have a positive and enjoyable experience, and we take every guest's feedback seriously. If there are any particular details you would like to share with us regarding your stay, we would greatly appreciate it. Your feedback will enable us to address any shortcomings and make improvements to enhance future guests' experiences.We sincerely apologize for any inconvenience you may have experienced during your stay. Despite the challenges, we genuinely value your patronage and would love the opportunity to make it up to you. We invite you to give us another chance to provide you with a superior stay in the future.Thank you once again for choosing our establishment, and we hope to have the pleasure of welcoming you back soon.Best regards,Social MediaCatalonia Bayahíbe Resort