2 utomhuspooler, cabanor (tilläggsavgift) och parasoller

Recensioner av Hilton La Romana, an All-Inclusive Family Resort

4.5 out of 5
Hilton La Romana, an All-Inclusive Family Resort
Playa Bayahibe, La Romana, San Rafael del Yuma, La Altagracia

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 607 av 1005 recensioner" "
8 - Bra i betyg. 256 av 1005 recensioner" "
6 - Okej i betyg. 81 av 1005 recensioner" "
4 - Dåligt i betyg. 34 av 1005 recensioner" "
2 - Väldigt dåligt i betyg. 27 av 1005 recensioner" "

9,2/10

Renlighet

9,2/10

Personal och service

9,0/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Stefan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Superbra semester
Perfekt, speciellt Picasso, choklate, Eddie Myrrphi, Edvin i poolbaren samt fruktfrun. Kan knappast bli bättre, 3:e gången jag var här
Bodde här 7 nätter i december 2018
Svar från Paola Montas 21 dec. 2018
Hola Stefan! Thanks for staying with us. We appreciate your feedback!

6/10 Okej

Verifierad resenär

Bodde här 14 nätter i januari 2018

10/10 Fantastiskt

Stefan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Toppen
Perfekt service, trevlig personal,bra läge,bra restaruanger.Mycket bättre än så här kan det knappast bli.
Bodde här 14 nätter i januari 2018
Svar från Lourdes Brador 23 jan. 2018
Dear Guest, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience. We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. Best regards.

10/10 Fantastiskt

Ricela

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were outstanding. I appreciated their kindness and professionalism
Bodde här 4 nätter i mars 2024
Svar från Keyla 21 maj 2024
Dear Ricela,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

6/10 Okej

Patricia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Al llegar hubo un inconveniente con la tarifa, vario de lo que ya había pagado. Pero el hotel es muy bonito, las habitaciones limpias y el personal muy amable.
Bodde här 1 natt i maj 2024
Svar från Keyla 16 maj 2024
Estimada Patricia,Muchas gracias por tomarse el tiempo de dejar sus amables palabras y observaciones luego de su reciente estadía con nosotros en Hilton La Romana. Esperamos tener el placer de tenerle de regreso en casa en un futuro próximo.

10/10 Fantastiskt

Eloisa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed for almost a week and everyone was very friendly. Romona was extremely knowledgeable and accommodating to us when we needed something. Can’t say the same for the staff at the front desk the ladies were not much of a help and didn’t take the extra steps to accommodate us when we needed something. Other than that I’d definitely go back again! The beach was absolutely incredible!!!!!
Bodde här 5 nätter i maj 2024
Svar från Keyla 13 maj 2024
Dear Eloisa,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana.We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.Looking forward to have the pleasure of having you back home in the near future.

6/10 Okej

Carmen, BROBX

Reste med familj och småbarn
Gillade inte: Bekvämligheter
The only think i like was the food and the staffs they took care me and family very well very polite .. now the bad thing i didnt like about this hotel kids pool it seen it wasent clean enough my granddaughter got infected with something in the water she was getting alot lumps in her body and the next they it was our trip home had take to the hospital they told us she has virus from pool My other concerns is our room bed sheets wasent clean everyday come change but it look dirty waent clean same sheet they change it so i was very disappointed with this hotel to much money less service i will give them 3 star
Bodde här 6 nätter i maj 2024
Svar från Keyla 10 maj 2024
Dear Carmen,Thank you for sharing your feedback through this mean. Your comments are truly valuable, as this allow us to improve the service levels and product.We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

10/10 Fantastiskt

Christian

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stunning place, amazing beach, pools and the adults bar staff lead by Amairy, Alexander and Belkis made our experience unforgettable. I’ll rate this hotel 11/10
Bodde här 3 nätter i maj 2024
Svar från Keyla 8 maj 2024
Dear Christian,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Fantastiskt

Ivan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Todo excepción
Bodde här 3 nätter i maj 2024
Svar från Keyla 6 maj 2024
Estimado Ivan,Muchas gracias por tomarse el tiempo de dejar sus amables palabras y observaciones luego de su reciente estadía con nosotros en Hilton La Romana. Esperamos tener el placer de tenerle de regreso en casa en un futuro próximo.

10/10 Fantastiskt

Victor

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was wonderful.
Bodde här 7 nätter i april 2024
Svar från Keyla 6 maj 2024
Dear Victor,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Fantastiskt

Reggie

Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Samir

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Su servicio al cliente, la señora Marcia fue muy amable en la recepción y su staff en general son de primera.
Bodde här 2 nätter i april 2024
Svar från Keyla 2 maj 2024
Estimado Samir,Muchas gracias por el tiempo que se ha tomado para compartir una reseña tan entusiasta sobre su reciente visita a Hilton La Romana. Nos alegra mucho saber que disfrutó de su estancia, especialmente de nuestro amable personal y de nuestras instalaciones en general. Esperamos tener el placer de tenerle de regreso en casa en un futuro próximo.

10/10 Fantastiskt

Oleksii

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall hotel and staff quality is high. I also liked cleanliness of facilities. Ocean is clean and beautiful. The only concern is availability of sun umbrellas in family section of the beach. 10 umbrellas per entire beach is no way enough!!!
Bodde här 10 nätter i april 2024
Svar från Keyla 30 apr. 2024
Dear Oleksii,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Fantastiskt

Mario

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent for family to have a wonderful time
Bodde här 1 natt i april 2024
Svar från Keyla 30 apr. 2024
Dear Mario,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Fantastiskt

Laura

Gillade: Renlighet och personal och service
Bodde här 5 nätter i april 2024
Svar från Keyla 30 apr. 2024
Dear Laura,Many thanks for taking the time to share your review following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Fantastiskt

Roksolyana

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love the beach, have been returning for the calm waters
Bodde här 8 nätter i april 2024
Svar från Keyla 23 apr. 2024
Dear Roksolyana,Muchas gracias por tomarse el tiempo de dejar sus amables palabras y observaciones luego de su reciente estadía con nosotros en Hilton La Romana. Esperamos tener el placer de tenerle de regreso en casa en un futuro próximo.

10/10 Fantastiskt

Sherryl

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The resort surpassed its pictures! Everything was beautiful and clean and the views were incredible. The waterpark was a huge hit with everyone in the family. There were great options for excursions. People were friendly and helpful.
Bodde här 6 nätter i april 2024
Svar från Keyla 15 apr. 2024
Dear Sherryl,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Fantastiskt

ELVIRA

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 6 nätter i april 2024
Svar från Keyla 2 maj 2024
Dear Elvira,Thank you for taking the time to share your feedback. We look forward to welcoming you again in the near future!

10/10 Fantastiskt

Melissa A

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a great time. Staff was wonderful and it was clean, fun, beautiful and relaxing.
Bodde här 4 nätter i mars 2024
Svar från Keyla 30 mars 2024
Dear Melissa A,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

2/10 Väldigt dåligt

Robert

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Horrible experience, I paid for this stay via Expedia - so it was pre paid reservation. I was charge again for the room at the checking and as I was waiting for refund they charge me again for this stay. Also, the room type that I booked they overbooked so for first night I was staying in different room, worst than what I booked. This has been worst experience ever.
Bodde här 3 nätter i mars 2024
Svar från Keyla 30 mars 2024
Dear Robert,Thank you for sharing your feedback through this mean. Your comments are truly valuable, as this allow us to improve the service levels and product.We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

10/10 Fantastiskt

DAVID

Great resort
Bodde här 5 nätter i mars 2024
Svar från Keyla 30 mars 2024
Dear David,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Fantastiskt

Juan

Bodde här 1 natt i mars 2024
Svar från Keyla 15 apr. 2024
Dear Juan,Thank you for taking the time to share your feedback following your recent stay with us at Hilton La Romana.

6/10 Okej

Stephanie

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
The property was beautiful and well maintained. We enjoyed the beach, but could not walk far along due to it being partitioned off for the adults only side. We traveled with our young children. There was no seaweed in the water, and the surf was very calm. We also were not able to go into half of the all inclusive advertised restaurants due to them being in the adults only side. The worst part our trip was The Playa Collection salespeople hounding you every time you walk through the lobby. Avoid them at all costs! The hotel should really get rid of them! Very annoying! That really made the beautiful lobby less enjoyable. The food here was very good compared to other all inclusive resorts we have been to. The staff serves everything, so there is no cross contamination from other visitors. Very infection control friendly and clean! The water park was well kept and clean. The room was nothing special. Kind of on the small side for a resort, but it was kept clean and the air conditioning worked well. We could smell garbage burning a couple of nights, which irritated my eyes and throat. Would not be good for persons with respiratory issues.
Bodde här 7 nätter i mars 2024
Svar från Keyla 24 apr. 2024
Dear Stephanie,Thank you for sharing your feedback through this mean. Your comments are truly valuable, as this allow us to improve the service levels and product.We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

10/10 Fantastiskt

alyssa

Bodde här 9 nätter i mars 2024
Svar från Keyla 5 apr. 2024
Dear Alyssa,Thank you for taking the time to share your feedback following your recent stay at Hilton La Romana. We look forward to welcoming you again in the near future!

10/10 Fantastiskt

belinda, New York

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Awesome tranquile weekend.
Bodde här 2 nätter i mars 2024
Svar från Keyla 12 mars 2024
Dear Belinda,Thank you for taking the time to share your feedback following your recent stay at Hilton La Romana. We look forward to welcoming you again in the near future!

10/10 Fantastiskt

Tara

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had an amazing time at the Hilton. So clean and staff were amazing I hope to go back soon.
Bodde här 3 nätter i februari 2024
Svar från Keyla 4 mars 2024
Dear Tara,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Fantastiskt

Merryliz

Bodde här 3 nätter i februari 2024
Svar från Keyla 20 mars 2024
Dear Merryliz,Thank you for taking the time to share you review following your recent stay at Hilton La Romana! We looking forward to welcoming you again in the near future!

8/10 Bra

Alexandra

Reste med familj och småbarn
Gillade: Boendets skick och faciliteter
The property is extremely well maintained. The beach is gorgeous with calm waters. We really loved the coffee shop in the lobby . Drinks were actually on a better side. Kids had fun at the kids club. The biggest disappointment for us given that it is Hilton was the food at the buffet. It lacked the variety and the taste was just blah. I mean, you wont stay hungry, but we have definitely seen better food options at other resorts. The resort has about 8 restaurants, we tried only Italian and French and it was simply mediocre. All in all we give it 4 starts because of the food.
Bodde här 6 nätter i februari 2024
Svar från Keyla 26 feb. 2024
Dear Alexandra,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Fantastiskt

Anderson, Hillside

Bodde här 1 natt i februari 2024
Svar från Keyla 26 feb. 2024
Dear Anderson,Thank you for taking the time to share your feedback. We look forward to welcoming you again in the near future!

10/10 Fantastiskt

JUAN

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
La propiedad está impecable, en la recepción no dieron la botella de espumante de acuerdo al beneficio VIP, lo demás estuvo genial
Bodde här 1 natt i februari 2024
Svar från Keyla 21 feb. 2024
Estimado Juan,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Fantastiskt

Cesar

Bodde här 3 nätter i februari 2024
Svar från Keyla 20 mars 2024
Dear Cesar,Thank you for taking the time to share you review following your recent stay at Hilton La Romana! We looking forward to welcoming you again in the near future!

10/10 Fantastiskt

Elisa

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Is a nice place for a family vacation. Specially when traveling with kids
Bodde här 1 natt i februari 2024
Svar från Keyla 19 feb. 2024
Dear Elisa,Thank you for taking the time to share you feedback. We look forward to welcoming you again in the near future.

8/10 Bra

Aurea Noemi, Panama

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good food. Bad cocktails Good acquatic park Bad staff that work with children Sometimes nice staff.
Svar från Keyla 16 feb. 2024
Dear Aurea Noemi,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Fantastiskt

Claudio M

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was super friendly. Definitely coming back
Bodde här 2 nätter i februari 2024
Svar från Keyla 14 feb. 2024
Dear Claudio M,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Fantastiskt

Albert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Everything was great , but the beach wasn’t available because of the strong water surf ,
Bodde här 2 nätter i februari 2024
Svar från Keyla 7 feb. 2024
Dear Albert,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

6/10 Okej

Jay

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i januari 2024
Svar från Keyla 23 jan. 2024
Dear Jay,Thank you for taking the time to share your experience following your recent stay at Hilton La Romana.

2/10 Väldigt dåligt

JOSE

Bodde här 1 natt i januari 2024
Svar från Keyla 16 jan. 2024
Dear Jose,Thank you for taking the time to share your feedback with us. Look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

10/10 Fantastiskt

Santa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Keyla 15 jan. 2024
Dear Santa,Thank you for taking the time to share your feeback. We look forward to welcoming you again in the near future.

2/10 Väldigt dåligt

Yolanda

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
we were refused service from a restaurant as they didnt like what one of my family members was wearing. casual dress and fam meb wearing a collared shirt, jewlery and shorts. they did not like the length of the shorts. This was a subjective opinion and didnt feel we were treated fairly. Also the room we booked which was ocean front on the listing was not the room we were given. we had very partial ocean view. Hotel couldnt accomodate as all rooms booked. Service was sooo slow. Nice location it is sad that this happened to us
Bodde här 6 nätter i december 2023
Svar från Keyla 26 dec. 2023
Dear Yolanda,Thanks for taking the time that you have invested on writing an overview of your stay with us.There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments.We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.

2/10 Väldigt dåligt

Julio

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The worst check in the history ever
Bodde här 2 nätter i december 2023
Svar från Keyla 26 dec. 2023
Dear Julio,Thank you for sharing your feedback through this mean. Your comments are truly valuable, as this allow us to improve the service levels and product.We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

10/10 Fantastiskt

Ilan

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We just left after spending a week at Hilton La Romana and already are planning our return next year. We went with a group of kids and grandparents and the resort was perfect for everyone. The food at the buffet was never boring or repetitive. We were excited each night to see the special surprises prepared. We did not feel the need to eat at the a la carte dining. The pools were lovely. The beach spectacular. And the water park was a hit! Like. Private water slide park with no lines! The only critique is that the gym is too small for the resort size. Especially crowded at peak hours. The staff were amazing. Everyone. From the dining service, the kids club staff, the house keeping crew, the life guards. Everyone was wonderful. Yes it’s true they speak Spanish but it’s a foreign country. Deal with it! Or stay home. Last - the nightly shows were absolutely beyond what we expected. Each night amazing and really blew away what we anticipated. The circus was especially great but the real star was Michael Jackson Show! Wow We are coming back next year. No doubt. And many guests we met said they were return visitors.
Bodde här 7 nätter i december 2023
Svar från Keyla 21 dec. 2023
Dear Ilan,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

8/10 Bra

rafael

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
La propiedad es excelente, el personal son todos muy amables en especial los del restaurante Italiano y Clara la de limpieza de los cuartos es un amor muy servicial. No me gustó que tanto en el restaurante Sakura como en Mare no dan opciones para complacer al turista . En Mare pedí un frape y me dijeron que no se podía y la barra donde los preparan es exactamente la misma que la de la piscina. Igual en Sakura , pedi arroz frito u me dijeron que no se podía que eso solo se hacía en la mesa del show que queda a dos pasos de la mesas regulares. Tampoco había frape ni margaritas a pesar que todas las barras las preparan.
Bodde här 2 nätter i december 2023
Svar från Keyla 21 dec. 2023
Estimado Rafael,Gracias por elegir Hilton La Romana como su destino de escapada y compartir su experiencia con nosotros.No hay nada más gratificante que recibir comentarios positivos donde nuestros huéspedes demuestren la excelencia de los servicios y alojamiento que ofrecemos en nuestra propiedad. Nos alegra saber que ha tenido una experiencia agradable en general.Respecto a sus comentarios sobre las diferentes áreas de mejora como la experiencia del restaurante, nos hemos asegurado de presentarlos a la gerencia para que se implementen los cambios apropiados. Podemos garantizar que todo nuestro equipo está trabajando diligentemente para corregir nuestras debilidades y mejorar la experiencia de nuestros huéspedes.Una vez más, gracias por contarnos tu experiencia y esperamos con ansias tu regreso.

6/10 Okej

andrew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i november 2023
Svar från Keyla 6 dec. 2023
Dear Andrew,Thank you for taking the time to share your feedback with us.

10/10 Fantastiskt

Yuki

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
waterpark with pool and beach is perfect for kids
Bodde här 5 nätter i november 2023
Svar från Keyla 28 nov. 2023
Dear Yuki,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

8/10 Bra

Pooja

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good options felt limited for vegetarians, but in such a tropical area we expected an abundance of fruits and vegetables. Some of the fruit was disappointing as it was not always sweet.
Bodde här 6 nätter i november 2023
Svar från Keyla 28 nov. 2023
Dear Pooja,Thank you for sharing your feedback through this mean. Your comments are truly valuable, as this allow us to improve the service levels and product.We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

6/10 Okej

ALLA

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Comparing to other resorts nowadays, downside of this resort was that buffets did not have air conditioning. Otherwise nice average resort.
Bodde här 9 nätter i november 2023
Svar från Keyla 15 nov. 2023
Dear Alla,Thank you for sharing your feedback through this mean. Your comments are truly valuable, as this allow us to improve the service levels and product. Looking forward to have the pleasure of having you back home in the near future.

10/10 Fantastiskt

Jorge

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Cortesía
Bodde här 2 nätter i november 2023
Svar från Keyla 13 nov. 2023
Estimado Jorge,Muchas gracias por tomarse el tiempo de dejar sus amables palabras y observaciones luego de su reciente estadía con nosotros en Hilton La Romana. Esperamos tener el placer de tenerle de regreso en casa en un futuro próximo.

10/10 Fantastiskt

Stephen

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We really liked the layout of the hotel, the room and the fact that it is very child friendly.
Bodde här 10 nätter i oktober 2023
Svar från Keyla 7 nov. 2023
Dear Stephen,Thank you for taking the time to share your feedback. We are looking forward to welcoming you again in the near future.

10/10 Fantastiskt

Luis Alberto

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful site and great staffs
Bodde här 7 nätter i augusti 2023
Svar från Keyla 7 nov. 2023
Dear Luis Alberto,Thank you for taking the time to share your feedback. We are looking forward to welcoming you again in the near future.

8/10 Bra

Alfredo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Ok
Bodde här 3 nätter i oktober 2023
Svar från Keyla 31 okt. 2023
Dear Alfredo,Thank you for taking the time to share your feedback with us. Looking forward to welcoming you again in the near future!