Hotell nära Santa Cruz Beach

“Manager Leonard Rude and there is no where close by to eat … did not honor our Expedia reservation after paid in full online ”

“Arrived and could not find reservation. Room booked was to include seperate sitting area, kitchenette and private balcony. It did't have any of these. Room was filthy. Advertised pool, but it was empty.”

“Lovely environment, respectful staff”

“Great Staff”

“The hotel staff/manager would not check me in”

“NA”

“The spa was closed for the entire duration of our stay. The microwave, fridge, and lights in the guest toilets and the second bedroom ensuite were not working. When I escalated these issues, staff assured me they would be fixed the next day, but nothing was done. I ordered food through the kitchen service, but the order was sent to another room by their own error. After I cancelled it, food was still delivered to our room at 11 p.m. This reflects very poor communication within the hotel. I...

“Not very clean”

“Hotel is grossly misrepresented. Rooms were dusty, the light in the bathroom did not work and the area was very rowdy.”

“False advertisement NO WIFI and the hotel has a weird odor and in the room ”