Out of our two weeks in Guatemala, this location was by far the absolute best. Mer was highly communicative from the very start, and Christopher, the young man who cares for the grounds, was exceptionally helpful from beginning to end. I wouldn't have been able to carry my heavy suitcase to and from the dock without his assistance. Even when we checked out early, he let us leave our bags and waited around just to help us carry them back down when it was time to leave.The property is clean, beautiful, and abundant with gorgeous landscaping and amazing outdoor seating views. Future guests should just note that this location does not offer the same busy activities as others; it is strictly for beauty, relaxation, and quiet. It was the most peaceful place I stayed during my entire trip. For any other activities, a quick boat ride will easily take you wherever you want to go. I have absolutely nothing negative to say about this wonderful stay.