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Recensioner av whala! boca chica - All inclusive

3 out of 5
whala! boca chica - All inclusive
Avenida Abraham Núñez, Boca Chica, Santo Domingo

Recensioner

6,6
10 - Fantastiskt i betyg. 398 av 1448 recensioner" "
8 - Bra i betyg. 303 av 1448 recensioner" "
6 - Okej i betyg. 255 av 1448 recensioner" "
4 - Dåligt i betyg. 198 av 1448 recensioner" "
2 - Väldigt dåligt i betyg. 294 av 1448 recensioner" "

6,8/10

Renlighet

7,0/10

Personal och service

6,4/10

Bekvämligheter

6,2/10

Boendets skick och faciliteter

6,6/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Kristina

Reste i grupp
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Katastrof
Jättedålig resort med gammalt sovrum, badrum. Vattnet i duschen var brun. Toalett funkade inte. Mat var dålig. Rekommenderar inte den resort.
Bodde här 1 natt i september 2022

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 13 nätter i augusti 2022

10/10 Fantastiskt

Nelson

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Is good 👍
Bodde här 7 nätter i maj 2024

4/10 Dåligt

Ayajsha

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I only use this place like a motel because I had fly in from Turks and Caicos to stay in Santo Domingo before going to Cancun same for going back. It cheap and not far from the airport so you’re driver will not charge like crazy but be prepared to find your own room with your suitcase even if u have to go up stairs because there no elevator plus the food suck I only stick to just eating breakfast, drink water.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Daisy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Todo me encantó la verdad tiene de todo el hotel pasé desde mayo 16-20 y me agradó todo especialmente el servicio de los camareros y especial de ángel
Bodde här 4 nätter i maj 2024

6/10 Okej

juan

Gillade: Personal och service
Bodde här 2 nätter i maj 2024

8/10 Bra

Cesar

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Malo
Bodde här 1 natt i maj 2024
Svar från Reinaldo 22 maj 2024
Estimado Cesar,Lamentamos profundamente que su experiencia en nuestro hotel no haya cumplido con sus expectativas. En whala!bocachica, nos esforzamos siempre por ofrecer un servicio de la más alta calidad y su satisfacción es nuestra prioridad. Apreciamos mucho su comentario, ya que nos ayuda a mejorar.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro para ofrecerle una experiencia mucho más satisfactoria.Saludos cordiales,

10/10 Fantastiskt

Christopher

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Family oriented
Bodde här 2 nätter i maj 2024
Svar från Reinaldo 21 maj 2024
Dear Christopher,It's heartening to hear that you found our hotel to be well-suited for families. Our goal is always to provide an environment that is welcoming and enjoyable for all age groups. We hope that your family created wonderful memories during your stay with us.Once again, thank you for highlighting this aspect of your experience at Hotel whala!bocachica.Best regards,

6/10 Okej

maria

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Un exelente lugar en relación calidad precio tengo muchos años visitandolo. An realizado algunas mejoras, pero senti sierta dejades de el peronal an menguado en el servicio y el aire acondicionado de mi habitación no funcionó y habia ruido y olor a comida en la habitación todo el tiempo.
Bodde här 1 natt i maj 2024
Svar från Reinaldo 21 maj 2024
Estimada Maria,Muchas gracias por su leal patronazgo a lo largo de los años y por compartir sus impresiones sobre su reciente estancia. Nos complace saber que valora nuestro compromiso con la calidad a un precio accesible.Lamentamos mucho que haya experimentado algunos inconvenientes durante su última visita con nosotros. Nos esforzamos por ofrecer un ambiente cómodo y acogedor para todos nuestros huéspedes, y es evidente que en esta ocasión no hemos cumplido con nuestras propias altas expectativas.Le agradecemos por señalar estas áreas de mejora. Aunque no podemos ofrecer una solución específica en este momento, su feedback es invaluable para nosotros y nos ayuda a mantenernos enfocados en nuestro compromiso de ofrecer una experiencia excepcional para nuestros huéspedes.Esperamos tener la oportunidad de darle la bienvenida nuevamente en un futuro cercano.Saludos cordiales,

4/10 Dåligt

Miriam

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Reinaldo 21 maj 2024
Dear Miriam,We are truly sorry to hear about your experience at our Hotel whala!bocachica. Our goal is to provide our guests with an enjoyable and comfortable stay, and it sounds like we fell short in your case. We appreciate you taking the time to share your feedback, as it helps us understand where we need to improve.Best regards,

2/10 Väldigt dåligt

Laine

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Fue horrible mi habitación tenia cucarachas
Bodde här 1 natt i maj 2024
Svar från Reinaldo 20 maj 2024
Estimado cliente,Lamentamos profundamente escuchar sobre su experiencia. Nos enorgullece mantener altos estándares de limpieza y su comentario nos sorprende. Aseguramos a todos nuestros clientes que la satisfacción del cliente es nuestra principal prioridad.Por favor, acepte nuestras más sinceras disculpas por cualquier inconveniente que haya experimentado. Valoramos sus comentarios y los tomaremos en cuenta para mejorar y ofrecer una mejor experiencia a nuestros clientes.Saludos cordiales,

6/10 Okej

Santos

Gillade: Personal och service
First room bed not activity beach foods
Bodde här 7 nätter i maj 2024

2/10 Väldigt dåligt

Esmeralda

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
terrible food service and dirty place
Bodde här 3 nätter i maj 2024
Svar från Reinaldo 19 maj 2024
Dear Esmeralda, We are truly sorry to hear about the experiences that you faced during your recent stay. Please accept our sincere apologies for not meeting your expectations. As a valued guest, your feedback is extremely important to us. Ensuring that our guests are satisfied with their stay is a top priority. We strive to provide an enjoyable and memorable experience for all of our guests, and we regret that your experience did not align with our goals.We see your feedback not as criticism, but as an opportunity for improvement. We will certainly take note of your comments as we constantly aim to enhance our guest experience.Once again, we would like to extend our deepest apologies and we hope we will have the opportunity to welcome you back in the future to show you the level of service we are truly capable of providing.Best regards,

6/10 Okej

Edwin

Reste i grupp
Decent property for the price. Our room was next to the nightly entertainment, unbearably noisy until 11pm. The staff is friendly and always ready to help.
Bodde här 4 nätter i maj 2024
Svar från Reinaldo 19 maj 2024
Dear Edwin,We are heartened to hear that you found value in your stay with us and appreciated our friendly staff's readiness to assist. That is indeed part of the experience we strive to provide for all our guests.However, we regret to hear about the noise inconvenience due to the proximity of your room to our nightly entertainment. Please accept our apologies for any discomfort you may have experienced. We are committed to our guests’ comfort and satisfaction and will take note of your feedback for future considerations.We hope to have the pleasure of welcoming you back to whala!bocachica, where we aim to make your stay both enjoyable and comfortable.Best regards,

2/10 Väldigt dåligt

Santiago

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
THE BASIC ROOMS ARE TERRIBLE
Bodde här 7 nätter i maj 2024

4/10 Dåligt

Alfred, hoboken

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotelon the beach Close to the airport is the only good part. Deposit to use the iron. Deposit to use beach towels, rooms were not good, the bathroom not good, TV offer next flix but you cant access it, the phone to the room didn't work, the door lock n door was not the best, the ground were not good. This is a hotel for when your on your first vacation with friends n dont care what its like.
Bodde här 3 nätter i maj 2024
Svar från Reinaldo 20 maj 2024
Dear Alfred,Your recent review of our beachfront hotel, whala!bocachica, has been carefully noted. We deeply regret hearing that your stay did not meet your expectations.Our primary aim is to provide a comfortable and satisfying experience for all our guests, and it seems we fell short of that goal during your stay. Your comments regarding the room amenities, the grounds, and other features are of concern, and we take this feedback very seriously.Our hotel indeed offers proximity to the beach and the airport for the convenience of our guests, but we understand that there are other aspects to consider. We appreciate you taking the time to share your observations, as it helps us to identify areas where we can improve.We hope that despite these issues, you were able to create some enjoyable memories during your vacation. We would be more than happy to welcome you back for a better experience in the future.Best regards,

10/10 Fantastiskt

Zoila

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was super friendly and customer service was great and answered to all of my needs fast! I will come back soon
Bodde här 2 nätter i maj 2024
Svar från Reinaldo 17 maj 2024
Dear Zoila,Your words are greatly appreciated. It's delightful to hear that our staff were able to provide excellent customer service and cater to your needs promptly. We always strive to uphold our values of friendliness and efficiency.Your plans to return are the highest compliment we could receive. Our doors will always be open to welcome you back.Best regards,

8/10 Bra

María de los Ángeles Hernández

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Un poco sucia y descuidada
Bodde här 4 nätter i maj 2024
Svar från Reinaldo 17 maj 2024
Estimado Maria,Lamentamos leer que su experiencia no estuvo a la altura de sus expectativas. En el Hotel whala!bocachica, nos esforzamos por mantener nuestras instalaciones limpias y en buen estado. Agradecemos su comentario y nos ayuda a mejorar día a día.Saludos cordiales,

8/10 Bra

Gresly

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This time was okay
Bodde här 2 nätter i april 2024
Svar från Reinaldo 15 maj 2024
Dear Gresly,We appreciate you sharing your experience at Hotel whala!bocachica. It seems that your visit was satisfactory, but we are always striving to exceed our guests' expectations. Your feedback is valuable to us in making improvements and we hope for the opportunity to provide you with a truly exceptional experience on your next visit.Best regards,

10/10 Fantastiskt

Ronald

Reste i grupp
Gillade: Personal och service och bekvämligheter
It's cool for me ....i cant say nothing wrong
Bodde här 1 natt i maj 2024
Svar från Reinaldo 15 maj 2024
Dear Ronald,It's heartening to hear that your stay at our hotel, whala!bocachica, was to your satisfaction. It's always our intention to provide a memorable experience and your remarks validate that effort. We look forward to hosting you again in the near future.Best regards,

10/10 Fantastiskt

Juana

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My second time coming back, I just enjoy the resort and staff
Bodde här 3 nätter i maj 2024
Svar från Reinaldo 14 maj 2024
Dear Juana, It's truly heartwarming to hear that you've chosen to stay with us again at Hotel whala!bocachica. Your kind words about our resort and staff are greatly appreciated. Our team is committed to providing an exceptional experience for our guests and it's rewarding to know that we've succeeded in making your stay enjoyable. We look forward to welcoming you back for another memorable visit in the future.Best regards,

8/10 Bra

Miguel

Reste i grupp
Gillade inte: Boendets skick och faciliteter
Needs remodelación
Bodde här 3 nätter i maj 2024
Svar från Reinaldo 14 maj 2024
Estimado Miguel,Agradecemos sus observaciones. En whala!bocachica nos esforzamos siempre por brindar la mejor experiencia a nuestros clientes. Su feedback es valioso y nos ayuda a buscar continuamente la mejora de nuestras instalaciones. Esperamos tener el placer de recibirlo de nuevo en el futuro.Saludos cordiales,

4/10 Dåligt

Kenneth

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The beach is EXTREMELY DIRTY with over grown algae and trash. The beach is the most important part of the resort they need to invest in cleaning out the algae like the other parts of boca chica. The bathtub was not clean when I arrived it was full of sand, toilet did not work, The staff is rude and slow. Very poor quality food. They literally give you the cheapest and lowest quality food and drink options possible.
Bodde här 2 nätter i maj 2024
Svar från Reinaldo 13 maj 2024
Dear Kenneth,It is with regret to read your recent experience at our resort did not meet your expectations. We are deeply sorry for the inconveniences you experienced with the beach condition and cleanliness of your room upon arrival.Our location by the beach is one of our most cherished attributes and we constantly strive to maintain its cleanliness. Your remarks are noted and we will continue to emphasize the importance of maintaining our beach to the best possible standard.We are saddened to hear your comments regarding the quality of our food and drinks. Our aim is to provide a wide array of options to cater to different tastes and preferences.We also value the importance of service and we sincerely apologize if you felt that our staff was not up to par. We are committed to providing our guests with a warm, hospitable environment.Your feedback is of great importance to us, as it allows us to identify areas that may require our attention. We appreciate your insight and hope that we will have another opportunity to serve you better in the future.Best regards

8/10 Bra

Jose Manuel Aponte

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 9 nätter i maj 2024
Svar från Reinaldo 13 maj 2024
Estimado Jose, Agradecemos su calificación y apreciamos su aporte. Nos complace que haya elegido nuestro hotel para su estancia. En el Hotel whala!bocachica, siempre buscamos mejorar la experiencia de nuestros huéspedes y sus comentarios nos ayudan a lograrlo. Esperamos tener la oportunidad de servirle nuevamente en el futuro y esforzarnos por brindarle una experiencia de 5 estrellas.Saludos cordiales,

8/10 Bra

Marlyn, La vega

Reste med sin partner
Gillade: Bekvämligheter och boendets skick och faciliteter
Es bueno para ir a disfrutar un fin de semana
Bodde här 1 natt i maj 2024
Svar från Reinaldo 11 maj 2024
Estimada Marlyn,Nos alegra saber que nuestro hotel ha sido del agrado para sus fines de semana. En whala!bocachica, trabajamos arduamente para proporcionar una experiencia agradable y relajante a todos nuestros huéspedes. Esperamos tener la oportunidad de recibirlo nuevamente y continuar brindando servicios de calidad.Saludos cordiales,

10/10 Fantastiskt

Diana

It gives ghetto vibe
Bodde här 7 nätter i april 2024
Svar från Reinaldo 12 maj 2024
Dear Diana,We are sorry to hear that your experience with us didn't meet your expectations. At hotel whala!bocachica, we strive to offer our guests a unique and comfortable experience, and we're disappointed that this was not your impression.Please know that your feedback is important to us as it helps us to understand how we can make improvements. We hope that you will consider giving us another opportunity to serve you in the future, and to offer you the high-quality hospitality that we are known for.Best regards,

10/10 Fantastiskt

Michael

Gillade: Renlighet
Bodde här 1 natt i april 2024
Svar från Reinaldo 12 maj 2024
Estimado huésped,Es un placer saber que su experiencia en nuestro hotel whala!bocachica ha sido a la altura de sus expectativas y que nos califica con la máxima puntuación. Nos alegra mucho y nos motiva a seguir trabajando para brindar el mejor servicio posible. Esperamos tener el placer de recibirle de nuevo en un futuro cercano.Saludos cordiales,

6/10 Okej

grecia

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Toda las calle se llena de agua la comida no e de buena calidad el personal muy amable no ahi mucha bariedad ni diversión
Bodde här 3 nätter i maj 2024
Svar från Reinaldo 10 maj 2024
Estimado huésped,Lamentamos que su experiencia no haya cumplido con sus expectativas en varios aspectos. No obstante, nos complace saber que ha encontrado a nuestro personal muy amable.En cuanto a la variedad y calidad de la comida, trabajamos continuamente para mejorar y ofrecer una amplia gama de opciones deliciosas. La diversión y la satisfacción del huésped son muy importantes para nosotros y siempre nos esforzamos por ofrecer una experiencia placentera y memorable.Agradecemos sus comentarios y esperamos tener otra oportunidad para darle la bienvenida en el futuro.Saludos cordiales,

8/10 Bra

Yanfel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Reinaldo 10 maj 2024
Estimado huésped,Es un placer saber que su experiencia en nuestro hotel whala!bocachica ha sido a la altura de sus expectativas. Nos alegra mucho y nos motiva a seguir trabajando para brindar el mejor servicio posible. Esperamos tener el placer de recibirle de nuevo en un futuro cercano.Saludos cordiales,

2/10 Väldigt dåligt

Jesus, Hackensack

Reste med familjen
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
I like the staff service
Bodde här 3 nätter i maj 2024
Svar från Reinaldo 7 maj 2024
Dear Jesus,It's truly heartening to hear that our staff made a positive impact during your stay. At whala!bocachica, we take great pride in our dedicated team members and their commitment to assist our guests. Your kind words will undoubtedly encourage them to continue delivering excellent service.We look forward to welcoming you back in the future.Best regards,

10/10 Fantastiskt

Luis G

Gillade: Renlighet, personal och service och bekvämligheter
Personal super amable
Bodde här 2 nätter i april 2024
Svar från Reinaldo 6 maj 2024
Estimado Luis,Estamos encantados de saber que nuestro personal le causó una impresión positiva durante su estancia en whala!bocachica. Su amabilidad es uno de los aspectos de los que nos enorgullecemos y nos alegra saber que fue apreciada. Esperamos volver a darle la bienvenida en un futuro próximo.Un cordial saludo,

10/10 Fantastiskt

Yeimy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Muy bien 👌👌👌👌
Bodde här 1 natt i maj 2024
Svar från Reinaldo 6 maj 2024
Estimad Yeimy,Es un placer leer su breve pero positiva valoración. Nos alegra saber que su estancia en Hotel whala!bocachica fue de su agrado.Esperamos poder darle la bienvenida nuevamente en un futuro próximo.Saludos cordiales,

2/10 Väldigt dåligt

SAQUITA

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bad experience
Bodde här 2 nätter i maj 2024
Svar från Reinaldo 6 maj 2024
Dear Saquita, We deeply regret to hear about your recent experience at our hotel. Providing the highest level of hospitality is our number one priority and it appears we have fallen short of that commitment during your stay.Whilst we are unable to rectify the past, we sincerely hope that you will afford us another chance to serve you better in the future. Best regards,

10/10 Fantastiskt

Francia

Gillade: Boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Reinaldo 7 maj 2024
Estimad Francia,Es un placer saber que su experiencia en nuestro hotel whala!bocachica ha sido a la altura de sus expectativas. Nos alegra mucho y nos motiva a seguir trabajando para brindar el mejor servicio posible. Esperamos tener el placer de recibirle de nuevo en un futuro cercano.Saludos cordiales,

8/10 Bra

Kairo

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Para su precio me lo encuentro bien.
Bodde här 1 natt i april 2024
Svar från Reinaldo 5 maj 2024
Estimad Kiaro,Nos alegra saber que considera que nuestro hotel ofrece un buen equilibrio en términos de precio y valor. En whala!bocachica, nos esforzamos por ofrecer la mejor experiencia a nuestros huéspedes con tarifas competitivas. Apreciamos mucho su observación.Saludos cordiales,

8/10 Bra

Travis

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
This was a great experience for the price. The area the hotel is located in is not the safest but you can Uber through.
Bodde här 4 nätter i april 2024
Svar från Reinaldo 5 maj 2024
Dear Travis,It's delightful to hear that you found your experience with us to be of great value. Safety is indeed paramount, and while our location may be challenging, we're glad you found Uber to be a convenient mode of transportation during your stay.We always strive to offer our guests a comfortable and enjoyable stay, and your feedback is a testament to that. We look forward to welcoming you back at Hotel whala!bocachica, hopefully, in the near future.Best regards,

8/10 Bra

Sugell

Gillade: Renlighet och boendets skick och faciliteter
La comida deben tener cuidado..muchas moscas acentandose sobre la comida...he incluso en el chofan k me sirvieron había una cucaracha... No Kise decir nada para no armar escándalos....😓 Es en serio...
Bodde här 2 nätter i april 2024
Svar från Reinaldo 5 maj 2024
Estimada Sugell,Lamentamos mucho oír sobre su experiencia. Nos enorgullece mantener los más altos estándares de limpieza e higiene en nuestro hotel, y su experiencia claramente no refleja ese compromiso. Si bien no podemos cambiar su experiencia, por favor tenga la seguridad de que su comentario será compartido con nuestro equipo para que podamos aprender y mejorar.Esperamos tener la oportunidad de recibirlo de nuevo y ofrecerle una experiencia que esté a la altura de sus expectativas.Saludos cordiales,

10/10 Fantastiskt

Edilin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This resort was amazing , the food served for breakfast lunch and dinner was great, Along with the burgers and hotdogs served fresh in between Buffett times. I stayed in a suit that faced the pool and partial ocean view it was absolutely stunning . I could even see the boat dock. I traveled alone and didn’t have to leave my room for the morning entertainment as I could watch off my balcony. The all inclusive liquor is not top self but it def still makes very good drinks and straight shots taste amazing. This location does only serve President beer, but Hey your in Dominican Republic!! The gift store inside the resort does have other options of beers and drinks you can buy that are very well priced and with the comfort of not having to leave the resort. Fresh linen and towels everyday. Do suggest bringing beach/pool towels as they do not permit you to take room towels to beach pool area, but do have option of purchasing with a deposit that you receive back when you return the towels. Ambiance was very nice private beach area very comfortable with chairs and beds Canopy’s As well as tents. Staff very friendly and welcoming also will go out of there way to make you feel safe. I wanted to go outside of the resort one of the staff memebers was willing to take me and show me around. Host by check in also has a lot of events and adventure tours also at a very great price 👏👏 Definitely a family Friendly resort☀️
Bodde här 6 nätter i april 2024
Svar från Reinaldo 6 maj 2024
Dear Edilin,It's truly delightful to read about your wonderful stay at our resort. Your detailed feedback on our food, accommodation, amenities, and staff is much appreciated. We are thrilled that our location, with its stunning views, added value to your experience.It's also heartening to know that our staff's friendliness and dedication to your safety made a positive impact on your stay. Our team is indeed committed to providing an exceptional experience for all our guests. We are glad that this was evident during your visit.We appreciate your constructive suggestion about the beach/pool towels. It’s comments like these that help us to improve our services and facilities.We hope that we will have the pleasure of welcoming you back to whala!bocachica soon.Best regards,

6/10 Okej

Stephen, springfield

Reste i grupp
Gillade: Boendets skick och faciliteter
Property is under staff! Took me an hour and half for the check in. In the snack bar have to wait in line for an hour to get a burger and not much to choose from only burgers and hot dogs there, every day the same. Only a few staff member were nice.
Bodde här 4 nätter i april 2024
Svar från Reinaldo 4 maj 2024
Dear Stephen,We are sincerely sorry to hear about the extended wait times you experienced during your stay with us at Hotel whala!bocachica. Providing quick and efficient service is one of our key values, and we regret that we didn't meet your expectations in this regard. Your valuable insight regarding the variety of snacks served is much appreciated. We strive to offer a variety of options to cater to our diverse clientele, and we regret to hear that our selection did not meet your satisfaction. However, it is heartening to know that you found some of our staff to be pleasant and we'll certainly extend your kind words to them. We look forward to welcoming you back in the future, ensuring an improved and seamless experience.Best regards,

6/10 Okej

Aime Moya

Reste med sin partner
Gillade: Personal och service
Falta de limpieza y las instalaciones necesitan mucho mantenimiento , las toallas y sábanas más limpias y la habitaciones darles mantenimiento
Bodde här 2 nätter i april 2024
Svar från Reinaldo 3 maj 2024
Estimado Aime,Lamentamos que su experiencia no haya sido la ideal en esta ocasión. En nuestro hotel, nos esforzamos por brindar un ambiente limpio y bien mantenido para nuestros huéspedes. Nos tomamos en serio sus comentarios y siempre buscamos mejorar nuestros servicios.Agradecemos su retroalimentación y esperamos tener la oportunidad de ofrecerle una experiencia más satisfactoria en el futuro.Saludos cordiales,

10/10 Fantastiskt

Randy

Reste med familj och småbarn, Reste i grupp, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Excelente servicio está acorde a lo que pagas.
Bodde här 2 nätter i april 2024
Svar från Reinaldo 3 maj 2024
Estimado Randy,Nos alegra mucho saber que nuestro servicio cumplió sus expectativas y que considera que la relación calidad-precio es adecuada. En el Hotel whala!bocachica, siempre nos esforzamos por ofrecer un servicio de alta calidad a nuestros clientes. Su satisfacción es nuestra mayor recompensa.Esperamos tener el placer de recibirle de nuevo muy pronto.Saludos cordiales,

4/10 Dåligt

Victor

Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 1 natt i april 2024
Svar från Reinaldo 3 maj 2024
Estimado Victor,Lamentamos escuchar que su experiencia en nuestro hotel no cumplió con sus expectativas. Su satisfacción es de suma importancia para nosotros y siempre nos esforzamos por brindar a nuestros huéspedes una estancia memorable y agradable. Apreciamos su puntuación ya que nos ayuda a mejorar y brindar un mejor servicio.Saludos cordiales,

8/10 Bra

Amado

Todo el personal fue muy lindo y atento con nosotros pero yo siendo vegana no tenia muchas opciones de comidas durante mi estadia.
Bodde här 4 nätter i april 2024
Svar från Reinaldo 1 maj 2024
Estimado Amado,Es un placer saber que nuestro personal ha dejado una impresión tan positiva durante su estancia. En cuanto a las opciones veganas, su comentario es muy valioso y lo tomamos en cuenta.Creemos en la importancia de ofrecer una variedad de opciones de comidas para satisfacer las necesidades de todos nuestros huéspedes. Aunque no puedo prometer cambios específicos, estamos constantemente buscando maneras de mejorar la experiencia de nuestros huéspedes.Gracias por su comprensión y por compartir su experiencia con nosotros. Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro.Saludos cordiales,

4/10 Dåligt

Natalya, staten island

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The resort has a lot of potential, but needs a major fave lift. Our room was switched 3x. First one was occupied, 2nd had a leaky AC. Third was really rundown that we declined it. There were never enough towels given, we had to ask for toilet paper. Staff has to work with what they’ve got. It appears that the owners don’t care. Everyone that works there is very friendly and bends backwards to accommodate the guests. The beach is very nice with calm, clear water. You could rent water bikes or paddle board. Everything is very rundown but works. Cabanas, umbrellas and lounge chairs are free. Beach is public access and there are a lot of vendors there. It didn’t bother us. The food was good when they cooked local dishes. Didn’t like when they tried cooking Italian or Chinese. Drinks at the bar weren’t that good. If you are looking for inexpensive vacation with a great beach, this is it, but you get what you pay for.
Bodde här 6 nätter i april 2024
Svar från Reinaldo 30 apr. 2024
Dear Natalya,Your detailed feedback is invaluable to us. It's heartening to hear that our friendly staff and beautiful beach location contributed positively to your stay. We pride ourselves on providing a warm, welcoming atmosphere for all our guests. However, we regret that some aspects of our service didn't meet your expectations. Please accept our sincere apologies for any inconvenience you've experienced. Our aim is to provide a comfortable and enjoyable stay for everyone, so your comments will be noted for our future improvements. We appreciate your honesty in sharing your experience and we hope to have another chance to serve you better in the future.Best regards,

10/10 Fantastiskt

Ida

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Reinaldo 10 maj 2024
Estimada Ida,Es un placer saber que su experiencia en nuestro hotel whala!bocachica ha sido a la altura de sus expectativas y que nos califica con la máxima puntuación. Nos alegra mucho y nos motiva a seguir trabajando para brindar el mejor servicio posible. Esperamos tener el placer de recibirle de nuevo en un futuro cercano.Saludos cordiales,

10/10 Fantastiskt

Leonardo

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Good is great, staff I love them very nice, security nice they do a great job ,as long as you stay in the confort zone you safe they looking over you and ready to protect you
Bodde här 6 nätter i april 2024
Svar från Reinaldo 29 apr. 2024
Dear Leonardo,We are delighted to hear such positive words about our diligent staff and our dedicated security team. It is always our top priority to ensure our guests feel safe and comfortable during their stay. It's heartening to know that we were able to provide you with such an experience.Your kind words have been passed on to our team, which will certainly motivate them to keep up the good work. We look forward to the opportunity of welcoming you back in the near future.Best regards,

10/10 Fantastiskt

Amber

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was so friendly! Food was great! The beach was cleaned every morning. Security was there so I felt super safe. Honestly the only thing I didn’t like was the hassling on the beach, every 15 min someone is asking if they can give you a massage or sell you something.
Bodde här 5 nätter i april 2024
Svar från Reinaldo 29 apr. 2024
Dear Amber,It's wonderful to hear that you had a pleasant stay with us and appreciated our hospitable staff, delicious food, clean beach, and secure environment. We understand how the occasional interruptions on the beach could have affected your relaxation time. We strive to offer our guests a seamless and tranquil experience, and we value your feedback as it helps us understand areas where we could potentially make improvements.We look forward to welcoming you back for another great stay at Hotel whala!bocachica in the future.Best regards,

10/10 Fantastiskt

Francisco

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Muy buena,, puede mejorar la condición del techo habitacion, pintura, filtración.
Bodde här 2 nätter i april 2024
Svar från Reinaldo 29 apr. 2024
Estimado Francisco, Apreciamos mucho su observación respecto a la condición de la habitación y su sugerencia de mejora. Su confort es nuestra prioridad y siempre buscamos proporcionar un ambiente agradable y limpio para nuestros huéspedes. Tenga por seguro que su comentario será tomado en cuenta.Esperamos que haya disfrutado su estancia en nuestro hotel y que nos brinde la oportunidad de servirle de nuevo en el futuro. Cordialmente.

2/10 Väldigt dåligt

Prajna

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wrong explanation on website and expedia. The spa , laundry service is not included, just wasted my money. The food is horrible, no elevator on the hotel, water does not run in the morning , room service phone does not work. We had to walk to the lobby which is far away from our room for every single issue because the phone does not work! They don’t care about any problem we had. We were at the 4 th floor imaging climbing up n down for complaining about water every single day!
Bodde här 6 nätter i april 2024
Svar från Reinaldo 28 apr. 2024
Dear Prajna,I'm truly sorry to hear about the challenges you faced during your stay at our hotel. We strive to provide accurate information about our services on all platforms, and it's disappointing to know your experience didn't match your expectations.It's also concerning to learn about the issues you faced with our amenities and services. Your comfort and satisfaction are paramount to us, and it's regrettable that we fell short in delivering an enjoyable stay for you.I want to assure you that your feedback is valuable and it helps us understand areas where we can improve. While I can't change the past, I hope that we can have an opportunity to serve you better in the future.Best regards,

4/10 Dåligt

Sasa

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Reinaldo 28 apr. 2024
Dear Sasa,Our team is committed to providing a comfortable and enjoyable stay for all our guests, and we are disappointed that we did not meet these expectations in your case. Your remarks are important to us as they assist in our continuous strive to improve our services.We would greatly appreciate another opportunity to provide you with the high standard of hospitality we're known for.Best regards,