Hotell nära Sanur Beach

"Rena rum, havsutsikt från samtliga rum, nära restauranger och barer"

"We had read so many positive reviews about this hotel and were genuinely excited to spend our final week in Bali here. Unfortunately, the experience was disappointing from the moment we arrived, and a series of issues followed throughout our stay. From the outset, the hotel frequently referred to various “policies” that seemed to appear unexpectedly and often made the stay unnecessarily inconvenient. Many otherwise reasonable requests were either declined with reference to these policies or could only be accommodated for an additional fee. As a result, the service did not reflect the level of hospitality one would typically expect from a 4–5 star property. Our reservation indicated that the room could accommodate a baby crib. However, at check-in we were informed that it could not, and that we would need to upgrade to a different room at an additional cost of approximately $400 because we were traveling with an infant. We explained that we were willing to keep the original room even without a crib, but this option was not accepted by the staff. As one of their policies was that a 27sqm room could not possibly fit two adults and an infant. More broadly, many of our interactions with the staff felt highly transactional, often centered around additional charges rather than guest experience. This level of rigidity and focus on upselling is something we have never encountered at a Hyatt property before, which made the experience particularly disappointing. Would not recommend."

"I would like to say that the staff has been the best thing about the hotel, always with a smile, always quick to help and very friendly. Thank you! The room was large and comfortable, the only thing that was always annoying was the smell of damp basement, it got a little better after airing and AC. Free water and cleaning every day if desired."

"Rummen höll en bra standard med hög renlighet. Personalen var vänliga. Frukosten var fantastisk"

"Trevlig personal Stora rum Bra läge Fin egen strand "

"Fantastisk personal"

"We booked the ocean view suite to have an uninterrupted view and spoil ourselves but the whole experience unfortunately got ruined by the lack of view and staff. The view from the suite 505 is blocked by the tree bar and when expressing our concern to the hotel staff, they offered very disappointing solutions (free breakfast and a massage) - Hotels.com was more helpful than the hotel itself - but we just wanted an ocean view. I refuse to believe that we’re the only ones who have complained about the view from suite 505 and the staff themselves admitted that all the Ocean View suite photos are taken from suite 507 (which has an uninterrupted view of the ocean). At best it’s a wrong description, at worst it’s deliberate and something the hotel tries to get away with. The hotel could easily mention that some suites have a partial view or add a separate category of suites with partial view. The resort itself is decent and nicely located on the beach. The actual beach is more narrow than other hotels but still nice. There are multiple rooms and categories and the breakfast is outstanding."