Spahotell i Scottish Highlands

"The staff were not service minded at all. We couldn’t make a dinner reservation despite the restaurant not being fully booked. The bill was given to us without us asking for it. The food was awful, it was served within 5 minutes leaving us assuming it was ready made and warmed in the microwave. We ordered two drinks in the bar and was served one half full and the other full. I would have expected the half full to at least have been topped up to a full drink or the bartender should have made a new drink. The hotel itself is stunning and so is the surrounding area so it’s a shame that service and food were so bad. "

"Don’t check in here unless you’re ready to deal with arrogance and zero accountability. Our first room had no heating – radiators didn’t work. Things break, fair enough, but the way we were treated by Cathlynn at reception was unacceptable. At 7:30 PM we reported it. By 9:30 PM, still nothing had been done. We were handed a shabby blanket and a small heater. At 11 PM we were downgraded to a smaller, warmer room. Next morning we were promised a 30% refund and an upgrade for our last night. What we got was the same category we originally booked – not an upgrade. Worse, the room hadn’t been cleaned: used coffee cups, wet towels, unmade bed – and our luggage was already moved in. Again, met with “not my fault” attitudes. I repeatedly asked to speak to the manager – apparently never there, even though we saw him during breakfast. Hotels.com was no help either. Claimed they couldn’t reach the hotel – I called myself and got through instantly. Staff kept apologizing but never followed up as promised. This hotel needs someone responsible at the wheel. Until then, stay elsewhere."