Spahotell i Scottish Highlands

"Det är ett nergånget hotell som sett sin storhetstid. Det luktade unket i korridoren till rummet och är lyhört. Hotellskylten på hotellväggen saknade bokstäver. Det är inte värt sitt pris, trots faciliteter som pool och bastu. Personalen gjorde så gott de kunde under försättningarna."

"The staff were not service minded at all. We couldn’t make a dinner reservation despite the restaurant not being fully booked. The bill was given to us without us asking for it. The food was awful, it was served within 5 minutes leaving us assuming it was ready made and warmed in the microwave. We ordered two drinks in the bar and was served one half full and the other full. I would have expected the half full to at least have been topped up to a full drink or the bartender should have made a new drink. The hotel itself is stunning and so is the surrounding area so it’s a shame that service and food were so bad. "

"Don’t check in here unless you’re ready to deal with arrogance and zero accountability. Our first room had no heating – radiators didn’t work. Things break, fair enough, but the way we were treated by Cathlynn at reception was unacceptable. At 7:30 PM we reported it. By 9:30 PM, still nothing had been done. We were handed a shabby blanket and a small heater. At 11 PM we were downgraded to a smaller, warmer room. Next morning we were promised a 30% refund and an upgrade for our last night. What we got was the same category we originally booked – not an upgrade. Worse, the room hadn’t been cleaned: used coffee cups, wet towels, unmade bed – and our luggage was already moved in. Again, met with “not my fault” attitudes. I repeatedly asked to speak to the manager – apparently never there, even though we saw him during breakfast. Hotels.com was no help either. Claimed they couldn’t reach the hotel – I called myself and got through instantly. Staff kept apologizing but never followed up as promised. This hotel needs someone responsible at the wheel. Until then, stay elsewhere."