Hotell nära Shelter Island

"I checked into the hotel at 4:15 pm and my room was not ready. I never received a message that my room was ready. I went back to reception at 5:20pm and there was the longest line and I asked one of the employees if I needed to wait on that huge line to get my key, and she answered YES! She did suggest to speak to the Manager which I did…I still thought it was strange that I had to go so far as to speak to the manager just to get my key when I had already checked in. The Manager was sweet, but I had to explain why I was skipping the line and she almost did deny me, not until I said I have not received a message about the room and when she checked, it did say it was ready. I ended up getting the room at 5:40 pm. I did love the shuttle service to the airport the hotel provides, definitely great location if one has an early flight from San Diego. For Beer lovers, there is a Brewery in the premises, thought it was cool. "

"Unfortunately, our stay at the hotel did not meet our expectations. The room we were first given was located right next to the elevator and the lobby bar, which caused significant noise throughout the evening. In order to move to a quieter room one floor up, we were required to pay an additional fee — something we found unreasonable given the circumstances. We had expected better service and understanding from the staff. "

"Fräscht hotell i lugnt och trevligt område. Bra poolområde och utomhusområde. Bra frukost, varierande varje dag. Mkt stort och fint rum (vi hade två sovrum och badrum) med bra kök. "

"Alltså. Läget var ju fantastiskt men stället var allmänt dåligt skött och nedgånget. Stort kök men dåligt utrustat. För lite tallrikar etc. Ingen kökskniv eller skärbräda. Och LUKTEN. Fruktansvärd lukt inne på rummet. Luktade fränt som i ett stall ungefär. De sprayade med aerosol när vi klagade. Märktes att de gjort det förut för vaktmästaren kom direkt med en flaska, som vi behöll på rummet. För lukten kom tillbaka efter ett par timmar. Nä, det här stället är verkligen i behov av uppfräschning. Kändes överlag som att de inte brydde sig. De får väl gäster ändå pga läget. Poolen var ett plus. "