Stugor i Silver Star Mountain

“Worst customer service ever ”

“I was asked to put down a security deposit of $150. That wasn’t on my total due at property upon check in when I secured my stay. Sandman staff wouldn’t give me a receipt saying it had been refunded told me to contact Expedia? I don’t understand why as Expedia didn’t ask for a deposit or even state I needed to apply one? Now I have to wait up to 5 business days? ”

“Breakfast was simple and room was clean”

“I really like this hotel. The lobby bar is not great but the free Keurig coffee machine more than makes up for it. It is a nice hotel with ample parking and close to some great restaurants and of course the Casino is within walking distance. ”

“Great space. Clean rooms and friendly staff. Thank-you!”

“The hotel is updating and renovating which is great, but you do see and hear the construction. We had a room that was dated as the pet friendly rooms have not been renovated yet. Unfortunately it also had ants.....I think it's an issue at this time of the year. Unfortunately because of the long weekend they were not able to get anyone onsite quickly. They did move us to another room and made it all good so it was just a minor inconvenience. The pool and hot tub....we didn't use. The hot...

“Hot tub was great minus the humidity”

“Room & property in very poor condition”

“I have been trying to get in touch with the manager since August and have had NO RESPONSE. I DID NOT get my deposit returned, even though he told me he would send it back to me.”

“Very quiet and clean”

“Bokade in på vägen till hotellet, incheckning till kl 23, kom kl 21 och då var receptionen stängd men med ett nummer på dörren, ringde det på och allt löste sig bra. Funkade bra dock var AC:n extremt kall men det var allt att klaga på.”