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Recensioner av Novotel Singapore on Stevens

4 out of 5
Novotel Singapore on Stevens
28 Stevens Road #01-01, Orchard District, Singapore

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 279 av 531 recensioner" "
8 - Bra i betyg. 181 av 531 recensioner" "
6 - Okej i betyg. 44 av 531 recensioner" "
4 - Dåligt i betyg. 14 av 531 recensioner" "
2 - Väldigt dåligt i betyg. 13 av 531 recensioner" "

9,0/10

Renlighet

8,8/10

Personal och service

8,8/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

8/10 Bra

Fredrik

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i november 2022

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Great hotel
Verkade som att jag fick en nyanställd vid check in, då hon inte visste hur allt fungerade. Men annars var det ok.
Bodde här 2 nätter i januari 2018

8/10 Bra

pooja

Gillade: Personal och service och boendets skick och faciliteter
Our bathroom and carpet were definitely a bit worn down, but everything else ESPECIALLY THE STAFF was excellent!!! America has much to learn from this place. 10/10 would stay again and reccomend to anyone going to Singapore.
Bodde här 4 nätter i mars 2024

8/10 Bra

Maricar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

MASAAKI

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The rooms are clean, the facilities are great and the staff are nice. The surroundings of the hotel are very nice as well, which is good for a walk and makes you able to enjoy the greens in such a compact city. Just a little bit distance from the shopping area, however several restaurants and a convenience store next to the hotel, and you wont find it a problem to find food nearby.
Bodde här 1 natt i februari 2024

4/10 Dåligt

Parvin

Reste med familj och småbarn
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
I was disappointed in this property. Every hotel I go to soon as you arrive you receive help with your luggage and the bellboy takes it in the hotel for you. Soon as I arrived there was no staff to be seen, I was carrying my child who was asleep and had to leave all my luggage outside and go in the hotel reception looking for staff to help bring my bags in. When checking in I was told if I register with Accor I can get free upgrades which was a lie as I got the room I booked and there was no 'upgrade'. My room was not clean everyday, just towels were changed and not all the old towels were collected. The water from the bidaai in toilet was leaking out soomuch water as well. I booked half board and the main reason for this was because I have a child and this makes it easier. When I went to the hotel restaurant for dinner I was told half board is a la carte and not buffet. I was disappointed as there was no mention of this when booking and it should have been stated as children are picky and I thought it was buffet so I can choose from many options for my child. I chose an option on a la carte for my child which she did not end up eating, had it been buffet like I had initially thought it would be, I would have tried other things to feed her. I also had no new shower cap replaced. My experience in this hotel was lower than expected and would not recommend for future bookings.
Bodde här 3 nätter i februari 2024
Svar från Piotr Kupiec, General Manager 17 mars 2024
Dear Parvin,Thank you for taking the time to tell us about your experience at the Novotel Singapore on Stevens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Singapore on Stevens, we strive to provide a high standard of service for our guests; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the service lapse to prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Warm regard,Piotr Kupiec, General Manager

10/10 Fantastiskt

Tien keng

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Cool
Bodde här 4 nätter i februari 2024

8/10 Bra

fabian j

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Breakfast is typical oriental not much western for being the hype of novotel its not thru the standard and thats goes to their dining restaurant also.
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Shaun Young

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good stay only issue was busy times at breakfast very crowded and noisy
Bodde här 4 nätter i januari 2024

10/10 Fantastiskt

Wendy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The fact that it had a shuttle to Orchard Road 5 minutes away and was near to the Botanical gardens and a metro station made for a happy stay. The room was excellent and restaurants and bars good too
Bodde här 2 nätter i november 2023

8/10 Bra

Wing Khay

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Susan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The shuttle service to and from orchard is a plus.
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

TAKANE

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient, clean and safety
Bodde här 5 nätter i november 2023

10/10 Fantastiskt

E

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Even terug op personeel het heeft meer te maken met een tekort aan personeel tijdens ontbijt Daardoor ontstaan er niet Novotel waardige situaties. Ik ben in de afgelopen 5 maanden 3 keer geweest maar helaas geen verbetering op dat terrein Personeel zelf is wel vriendelijk en wil helpen echt een probleem van de leiding van het Hotel
Bodde här 5 nätter i november 2023

6/10 Okej

Fathin

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Manager Shazriena made my check in & check out experience a great one(She's amazing) although other staff members did not seem adequately trained or motivated to assist me and my husband when we were asking updates regarding our unpleasant situation that occured in our hotel room on our first night.
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Wai Pong

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice environment and 15mins walk to the mall nearby. It's a nice hotel to stay.
Bodde här 1 natt i november 2023

8/10 Bra

GIWOO

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023

10/10 Fantastiskt

Marcella

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Piacevole soggiorno
Pulizia, servizio attenzione top
Bodde här 3 nätter i oktober 2023

8/10 Bra

John

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
With 33 degree temperatures a sheet rather than a doona would have been more comfortable.
Bodde här 3 nätter i augusti 2023

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Gun Wook

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 4 nätter i september 2023

10/10 Fantastiskt

SEONGMIN

Bodde här 4 nätter i september 2023

8/10 Bra

Nadine

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Location good.Public transport good. All staff very welcoming and helpful
Bodde här 4 nätter i juli 2023
Svar från Ragini 22 aug. 2023
Dear Nadine,Thank you for taking the time to share with us your feedback from your recent stay here at Novotel Singapore on Stevens. We were delighted to read that you had an enjoyable stay and find that all of our team members are helpful.We do hope to see you back again here at Novotel Singapore on Stevens.Regards,Ragini DeviHotel Manager

8/10 Bra

Katherine

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was good, we like the pool, front desk personal was helpful.
Bodde här 3 nätter i juli 2023
Svar från Ragini 22 aug. 2023
Dear Katherine,Thank you for taking the time to share with us your feedback from your recent stay here at Novotel Singapore on Stevens. We were delighted to read that you had an enjoyable stay and like the swimming pool.We do hope to see you back again here at Novotel Singapore on Stevens.Regards,Ragini DeviHotel Manager

6/10 Okej

Nahee

Bodde här 2 nätter i juli 2023

8/10 Bra

Alicia

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Design of the hotel is great and very comfortable. The gym is 24 hours with sufficient equipment to get in good workouts, and the pools are nice as well. Staff at the front desk are polite and helpful. Don’t go to breakfast during peak hours; the tables are not kept clean and the food is not refilled quickly. The area isn’t too convenient for public transportation. Towels in the rooms were clearly old and fraying at the ends.
Bodde här 3 nätter i juli 2023

6/10 Okej

Nahee

Bodde här 5 nätter i juli 2023
Svar från Piotr Kupiec, General Manager 29 juli 2023
Dear Nahee,Thank you for taking the time to share your rating us. We hope to have the opportunity to welcome you back for an improved experience in the near future.Warm regards,Piotr Kupiec, General Manager

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Volker

Bodde här 1 natt i juni 2023

4/10 Dåligt

Sung Bae

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
룸 메이크업 관리 시스템에 오류가 있음
객실 관리 시스템에 심각한 오류가 있음. 처음 방에 들어왔을 때 수건도 비치가 되어 있지 않았고 미니바도 무료라고 하면서 텅텅 비어있었음. 다른 방에는 가운도 있었으나 가운도 비치 되어 있지 않았음. 룸 메이크업을 오전부터 요청하였으나 외출 후 2시경 돌아왔을 때 되어있지 않았으며 오후 3시 경 해주겠다고 함. 5시에 나간다고 다시 요청했으나 식사후 7시 경에도 되어 있지 않음.
Bodde här 4 nätter i juni 2023
Svar från Piotr Kupiec, General Manager 18 juni 2023
Dear Sun Bae,Thank you for taking the time to tell us about your experience at the Novotel Singapore On Stevens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Piotr KupiecGeneral Manager

10/10 Fantastiskt

Paul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2023

8/10 Bra

CORPORATION

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i maj 2023

10/10 Fantastiskt

KIN WAH

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2023

10/10 Fantastiskt

mohammed abhas

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was ver friendly and very good customer service especially shaik who served me. Will highly recommend this property.
Bodde här 2 nätter i maj 2023

10/10 Fantastiskt

Thi Chi

Bodde här 1 natt i maj 2023

10/10 Fantastiskt

Fatimah

Bodde här 3 nätter i maj 2023

10/10 Fantastiskt

Clement

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Everything is what I expect from an excellent hotel. Front desk staff made you feel very welcome. The corridor is wide and there is a bench at the lift lobby for you to sit on whilst waiting for your lift. Minor details are very thoughtful. This was my first stay at this hotel and it has surpassed all my expectations, in a nice way.
Bodde här 1 natt i maj 2023

10/10 Fantastiskt

soraya

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i maj 2023

2/10 Väldigt dåligt

Byeong Hun

Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
No towel in 2nd day with staff saying ESG initiative. No slippers within, they noted upgrade but not sure what’s been upgraded. Gave me two beds when I clearly booked for single twin
Bodde här 2 nätter i april 2023
Svar från Piotr Kupiec, General Manager 2 maj 2023
Dear Byeong Hun,Thank you for taking the time to share your experience with us. We genuinely appreciate hearing from our guests as to what aspects of their stay went well and those require further attention to improve our overall guest experience. Rest assured that your feedback had been noted for improvement.We hope to have the opportunity to welcome you back for an improved experience in the near future.Warm regards,Piotr Kupiec, General Manager

10/10 Fantastiskt

HSU CHENG

Gillade: Renlighet, personal och service och bekvämligheter
Great stay! Will stay again!
Bodde här 1 natt i april 2023

10/10 Fantastiskt

Sungsoo

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
싱가포르 타 지역 이동 시 택시 잡아주는 서비스가 필요하였는데 만족스럽게 대응해 주심
Bodde här 4 nätter i april 2023

10/10 Fantastiskt

Shih Wei

Bodde här 3 nätter i april 2023

8/10 Bra

Hong Hui

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2023

10/10 Fantastiskt

SEOK

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i mars 2023

10/10 Fantastiskt

Frankie

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i mars 2023

10/10 Fantastiskt

Jens Peter

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The perfect hotel in Singapore for me
Novotel does well with this property. Nice, clean , quiet room with perfect and quiet aircon, comfy bed and linen. Seven eleven, small eateries nearby and nice walk to Orchard Rd.
Bodde här 3 nätter i mars 2023

6/10 Okej

Zhanfeng

Gillade: Renlighet, personal och service och bekvämligheter
It would be 5 stars rate, only except that the thin paper wall noiseproofing problem. You can almost hear every move or voice of your neighbour room.
Bodde här 4 nätter i mars 2023

6/10 Okej

David

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was nice enough, but not outstanding. It was convenient enough, but not especially so. It was clean, but not remarkable. No complaints, but nothing stands out either. I probably wouldn’t ever choose to stay here again, but if I had to, I wouldn’t complain.
Bodde här 2 nätter i mars 2023

8/10 Bra

Aung

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very hard to hire taxi when raining.
Bodde här 3 nätter i februari 2023