Dear Lars-Bertil, Gracious greetings from The Scarlet Singapore. Thank you for sharing your comment on this platform. We trust this is in reference to the penalty charge imposed on 27 January 2020. With reference to the Hotel’s official replies dated 27 January, 1 and 2 February 2020 to you, the non-smoking regulation (listed under the Singapore Government’s Smoking Legislation (PROHIBITION IN CERTAIN PLACES) ACT (CHAPTER 310) (Original Enactment: Act 6 of 1992) REVISED EDITION 2002) was communicated to all guests during the guests’ check-in at the reception. Once again, we shall render the needful to any enquiry on this matter with the civil support from the local authorities. We thank you for your understanding and grace.

Dear Amelie, Gracious greetings from The Scarlet! We appreciate your perfect ratings and are glad your found our location convenient and our friendly services to your standards. Thank you for choosing to stay with us. We couldn't be happier to welcome you back again for another comfortable stay!

Dear Christina, Gracious greetings from The Scarlet! We are glad you had a pleasant stay and appreciate your positive ratings. Thank you for staying with us. Hope to see you again.

Dear Dennis, Gracious greetings from The Scarlet! Thank you for your ratings and lovely feedback. We are glad you found our friendly and personalised service to your standards. We hope to welcome you back soon in the near future. Meanwhile, take care!

Dear Ms Amanda, Thank you so much for taking the time to share your experience at our hotel. We appreciate your feedback and are pleased to know that you enjoyed our prime location.We apologized for any inconvenience caused. We sincerely appreciate your understanding and flexibility during your stay with us. Your comments will guide us in continually enhancing our guests' experience. We truly look forward to the opportunity to welcome you back and provide an even more memorable stay.Warmest regards, Putri Guest Relations Officer

Dear Mr Martin, Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We are also thrilled to know that you enjoyed the complimentary minibar and snacks. We eagerly await your next visit and the chance to exceed your expectations once more.Warmest regards, Putri Guest Relations Officer

Dear Ms Susan, Thank you so much for taking the time to share your experience at our hotel. We appreciate your feedback and are pleased to know that you enjoyed our prime location. We sincerely appreciate your understanding and flexibility during your stay. We apologize for any inconvenience caused however, we are glad that our staffs has made a positive experience during your stay. We look forward to the opportunity to welcome you back and provide an even more memorable stay.Warmest regards, Putri Guest Relations Officer

Dear Mr Ian, Thank you so much for taking the time to share your wonderful experience with us! Our staff takes great pride in providing friendly and helpful service, and it's heartening to learn that they made a positive impression on your experienceWe're also thrilled to hear that you truly enjoyed the complimentary minibar and our location lived up to your expectations. We look forward to welcoming you back for another wonderful experience in the future.Warm Regards,PutriGuest Relations Officer

Dear Mr JustinThank you so much for taking the time to share your wonderful experience at the Scarlet Hotel. Our staff takes great pride in providing friendly and helpful service, and it's heartening to learn that they made a positive impression on your experience.We also appreciate your positive comments about our super location in Chinatown.We look forward to the opportunity to welcome you back and provide an even more memorable stay.Warm Regards,Sirrull AsrahGuest Relations Officer

Dear Mr MasayukiThank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay with us and that our location lived up to your expectations. Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. Warm RegardsSirrull AsrahGuest Relations Officer

Dear Ms JaneThank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay with us and that our location lived up to your expectations. We look forward to welcoming you back for another wonderful experience in the future.Warm RegardsSirrull Asrah Guest Relations Officer

Dear Mr OlavThank you for staying with us and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We're thrilled to hear that you enjoyed your stay with us and that our location lived up to your expectations. It's fantastic to know that you found your room comfortable and well-equipped with all the services you needed. We aim to provide a memorable and enjoyable experience for our guests. We're also delighted that you appreciated the complimentary mini bar and snacks – we believe those little extras can make a big difference in our guests' overall satisfaction.We eagerly await your next visit and the chance to exceed your expectations once more.Warmest RegardsSirrull AsrahGuest Relations Officer

Dear Mr JungtarkThank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We apologize for any inconvenience caused by the noise late at night. Your feedback is valuable in helping us in continually enhancing our guests' experience.We also appreciate your positive comments about our super location in Chinatown!Thank you again for your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm RegardsSirrull Guest Relations Officer

Dear Mr MichaelThank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsSirrullGuest Relations Officer

Dear Mr RobertoThank you for staying with us and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We're thrilled to hear that you enjoyed your stay and that our location lived up to your expectations. Our staff takes great pride in providing friendly and helpful service, and it's heartening to learn that they made a positive impression on your experience. Once again, thank you for choosing the Scarlet Hotel, and we hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm RegardsSirrull Guest Relations Officer

Dear Hasegawa, Thank you so much for taking the time to share your positive experience with us!Thank you. Warm Regards, Puvan Arjunan Guest Relations Manager

Dear Mr Peter, We're delighted that you enjoyed your recent stay with us, as reflected in your 5/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Thank you. Warm Regards, Puvan Arjunan Guest Relations Manager

Dear Nigel,We're delighted that you enjoyed your recent stay with us, as reflected in your 5/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Thank you. Regards,Kenneth OngSenior Guest Relations Manager

Dear Hary,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Thank you. Reagrds,Kenneth OngSenior Guest Relations Manager The Scarlet Singapore

Dear Mr Andrew, Thank you so much for taking the time to share your experience at our hotel. Thank you. Warm Regards, Puvan Arjunan Guest Relations Manager

Dear Ms Christina, We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future. Best regards,Sin YeeGuest Relations Officer

Dear Mr Michael,We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future. Best regards,Sin YeeGuest Relations Officer

Dear Mr Kyle, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Best regards,Sin YeeGuest Relations Officer

Thank you so much for taking the time to share your experience at our hotel. We're thrilled to hear that you enjoyed your stay with us and that our location lived up to your expectations. We're also thrilled to hear that you found our staff to be friendly and helpful. It's always our goal to provide excellent service and make our guests feel at home. We look forward to the opportunity to welcome you back and provide an even more memorable stay.Thank you.

Dear Dominique,We're delighted that you enjoyed your recent stay with us, as reflected in your 10/10 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Thank you. Sincerely,Kenneth OngSenior Guest Relations Mnager

Dear Sir/Madam,Thank you so much for taking the time to share your wonderful experience at the Scarlet Hotel. We're delighted that you enjoyed your recent stay with us, as reflected in your 10/10 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Warm Regards, SamanthaGuest Relations OfficerThe Scarlet Singapore

Dear Ms Jocelyn,Thank you so much for taking the time to share your experience at our hotel. We apologize for any inconvenience caused by the absence of window in your room. Your feedback is valuable in helping us strike the right balance between heritage and modern convenience since our hotel is nestled in a historical building with its original structure and heritage. We sincerely appreciate your understanding and flexibility during your stay. Warm Regards, SamanthaGuest Relations OfficerThe Scarlet Singapore

Dear Ms Carol,Thank you so much for taking the time to share your wonderful experience at the Scarlet Hotel. It's wonderful to know that despite the size of the room, you found it comfortable and equipped with everything you needed for your stay.Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. Warm Regards, SamanthaGuest Relations OfficerThe Scarlet Singapore

Dear Mr Dominic,Thank you so much for taking the time to share your experience at our hotel. We're delighted that you enjoyed your recent stay with us, as reflected in your 10/10 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Warm Regards, SamanthaGuest Relations OfficerThe Scarlet Singapore

Dear Ms Sharon,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm Regards, SamanthaGuest Relations OfficerThe Scarlet Singapore

Dear David, Thank you so much for taking the time to share your wonderful experience at the Scarlet Hotel. Our staff takes great pride in providing friendly and helpful service, and it's heartening to learn that they made a positive impression on your experience. We look forward to the opportunity of hosting you once more.Safe travels and see you soon!Warm Regards,

Dear David,Thank you so much for taking the time to share your experience at our hotel. We're thrilled to hear that you found our staff to be friendly and helpful, and are delighted that you appreciated the complimentary mini bar and snacks – we believe those little extras can make a big difference in our guests' overall satisfaction. We are also pleased to know that you enjoyed our prime location surrounded by vibrant restaurants and bars, hawker center, MRT station, and with China Town just across the street.We look forward to the opportunity to welcome you back and provide an even more memorable stay. Warm Regards,

Dear Robert, We are delighted to have provided you with suitable accommodation for your trip here. It's wonderful to know that despite the size of the room, you found it comfortable and equipped with everything you needed for your stay. Your feedback is valuable in helping us strike the right balance between heritage and modern convenience. We aim to provide a memorable and enjoyable experience for our guests. Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.

Dear Richard,Thank you so much for taking the time to share your wonderful experience at the Scarlet Hotel. We're thrilled to hear that you found our staff to be terrific. It's always our goal to provide excellent service and make our guests feel at home. We look forward to having the opportunity to welcome you back in the future. Warm Regards,

Dear Lawrence, Thank you for your recent stay and positive rating for us. We hope to have the pleasure of welcoming you back in the future.

Dear Pao,Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. Our staff takes great pride in providing friendly and helpful service, and it's heartening to learn that they made a positive impression on your experience. We look forward to the opportunity to welcome you back and provide an even more memorable stay.Warm Regards,

Dear Charlotte,We're thrilled to hear that you enjoyed your stay with us and that our location lived up to your expectations. We apologize for any inconvenience caused by the unavailability of bar area. We sincerely appreciate your understanding and flexibility during your stay. Your comments will guide us in continually enhancing our guests' experience. Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. Warm Regards,

Dear Nobuko, Thank you for your recent stay and for awarding us a perfect rating. We look forward to welcoming you back for another wonderful experience in the future.

Dear Jonathan, We are delighted to hear that you had a topnotch stay and that our staff's professionalism, knowledge, and accommodating nature stood out during your visit.We appreciate your detailed feedback and are pleased to know that you enjoyed our prime location surrounded by vibrant restaurants and bars, authentic hawker center, MRT stations and with China Town just across the street.We're delighted that you appreciated the complimentary mini bar and snacks – we believe those little extras can make a big difference in our guests' overall satisfaction.It's rewarding to hear that you highly recommend the Scarlet Hotel. We look forward to welcoming you back for another wonderful experience in the future.Warm Regards,

Dear Alison, Thank you so much for taking the time to share your wonderful experience at The Scarlet! We are thrilled to hear that you had a great stay and that our location lived up to your expectations. We look forward to the opportunity to welcome you back and provide an even more memorable stay.Warm Regards,