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Recensioner av Snowy Gums

3 out of 5
Snowy Gums
Plum Pine Rd, Smiggin Holes, Smiggin Holes, NSW

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 24 av 49 recensioner" "
8 - Bra i betyg. 22 av 49 recensioner" "
6 - Okej i betyg. 1 av 49 recensioner" "
4 - Dåligt i betyg. 2 av 49 recensioner" "
2 - Väldigt dåligt i betyg. 0 av 49 recensioner" "

8,8/10

Renlighet

9,0/10

Personal och service

7,6/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet och personal och service
Friendly staff and service, particularly in the restaurant. The room & bed was really comfy but unfortunately couldn’t sleep as the walls are paper thin. We could hear all of the staff conversations in the hallway at 9pm at night, all crying children, as well as the loud shower pressure of the room next door very early in the morning.
Bodde här 1 natt i juni 2021

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i juni 2021

10/10 Fantastiskt

Catherine Chen

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely helpful staff and great meals, dinners always delicious and excellent bacon and herbed mushrooms at breakfast
Bodde här 3 nätter i juli 2020

10/10 Fantastiskt

Matty, Sydney

Affärsresenär, Reste med familjen
Gillade: Renlighet och personal och service
Great place to stay. The staff are fantastic treat you like me of the family. The meals and service was great.
Bodde här 2 nätter i juli 2020

10/10 Fantastiskt

Kathy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Feel like your part of the family
Amazing food 5 star rating, the staff were wonderful and joined us after dinner for a quiet drink around fire social distancing. Lea and her staff are so accommodating, nothing was ever too much to ask for. You can smell the freshness when you walk in the room as everything is sanitised. We stayed when the first big dump on snow fell on resort and the staff were just as excited as us. Henk and Lea organised to pick us off at Sawpit Creek and drop us off at the end of our stay which worked out perfect as the snow was too deep and you would have been stuck if you tried to stay.
This is the actual chalet and car park.
Bodde här 3 nätter i juli 2020

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s in the snow and surrounded by snow. Great bar lounge area. Good alpine type architecture.
Bodde här 1 natt i augusti 2019

10/10 Fantastiskt

Wendy, Sydney

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
great service and breakfast and dinner was really fantastic
Bodde här 1 natt i juli 2019
Svar från Lea 30 juli 2019
Thankyou So much glad you enjoyed your stay with us

8/10 Bra

Verifierad resenär

Bodde här 1 natt i juni 2019
Svar från Lea 30 juli 2019
Thankyou for your review glad you enjoyed your stay with us

8/10 Bra

Paul

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great access to snow
Great location with ample breakfast and dinner included.
Bodde här 2 nätter i augusti 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location and service
Had a great time. Great for families. Clean tidy presentation. Staff were very helpful and friendly.
Bodde här 2 nätter i augusti 2018

10/10 Fantastiskt

Christopher

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A great stay in the snow. Staff was amazing, friendly and welcoming. The beautiful 3 course dinners each night were so appreciated. Huge servings of deliciousness. Snowy Gums is comfy and felt like a home away from home. Thanks to all for a wonderful few days
Bodde här 3 nätter i augusti 2018
Svar från Lea 15 aug. 2018
Thankyou for your review so glad you enjoyed your stay with us it was a pleasure to have you. Hope to see you again next season kindest Regards Lea

10/10 Fantastiskt

DB, Canberra

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
booked at the last minute but was a great surprise with the whole experience. Staff were awesome, food was great and cant fault anything.
Bodde här 1 natt i augusti 2018
Svar från Lea 10 aug. 2018
Thankyou for choosing to stay with us and so glad you enjoyed your stay see you again next season

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Food was excellent, location was really good. Nice place to stay
Bodde här 4 nätter i juli 2018
Svar från Lea 5 aug. 2018
So glad you enjoyed your stay with us. Looking forward to seeing you again soom

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The go for on the snow
Really nice vibe. The food was included that meant the value made sense. Heaps of space too. We had two families there, the kids loved it. There was a spa and sauna that were closed for cleaning - I'm not sure if that's the normal.
Bodde här 2 nätter i juli 2018
Svar från Lea 5 aug. 2018
Thankyou for your feedback. Glad you enjoyed your stay with us. Sorry about the Spa being closed we ensure our spa is maintained to the highest standards and sometimes that means we need to close it until our chemical levels are perfect. Once again we do apologies

8/10 Bra

Donald

Gillade: Renlighet, personal och service och rummets bekvämlighet
Lovely end of season weekend
Good; Fortunate to get on site parking so access really easy Dinner and breakfast included. Good quality and substantial Friendly staff with good advice Big, clean comfortable room Not so Good Thin walls so noise in corridor can be loud. Not clear from hotels.com that needed to book parking asap Did not clear snow from walkway to driveway so was tricky to walk at night Overall Pretty good value for money for an on snow stay. Would have no problems about going back to Snowy Gums (may bring a snow shovel though :))
Bodde här 2 nätter i september 2017

8/10 Bra

annie, sydney

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice lodge in the snow about 150m from lifts
Very comfortable place to stay, very nice staff, everything you need right there. Would definitely stay again and would recommend to friends.
Bodde här 2 nätter i september 2017

8/10 Bra

Steve , wollongong

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Snowy gums we would come back
Great location, food not great but ok Not flash but suited us perfectly for our 2 night snow trip Make sure to book parking
Bodde här 2 nätter i augusti 2017

4/10 Dåligt

John, Newcastle NSW

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Sadly Disappointing
Heating in the bedrooms lacking terribly when you needed it most. Had to huddle under blankets to stay warm. The toilet in our room was broken so that you couldn't sit on the seat, believe me, i know it sounds silly but it was very dangerous, particularly when you try to sit on the seat for the first time and end up smashed into the wall. The walls are paper thin so noise and whispers could quite easliy be heard. The beds were ok but the pillows have had it. The main meals were absolutely terrible. Two nights with deep fried chicken schnitzel. Third night a number of guests including my family had been totally forgotten about by management regarding an early dinner. When the familes arrived including mine at the normal time the kitchen had been shutdown. We were told by the cook that management had told him that everyone had been told about the early dinner. Obviously not. So the cook rustled up some; wait for it..Chicken shnitzel burgers, which had been sitting in the bay maree for quite a while. We had Sking goggles, gloves and helmet stolen from the heater room. My perception is that the current management all though polite are not up to the task of manageing this establishment. Possibly because of lack of staff or lack of management ability or lack of access to capital. With one night left to stay we decided forget it. We packed our bags and left. Didn't get much bang for a lot of bucks.
Bodde här 4 nätter i augusti 2017
Svar från Management 17 aug. 2017
Thank you for your comments. It was a difficult stay and we do appreciate all feedback. It would be very nice if there was a website that rated and commented on guests. Some are more difficult to please than others but we always try our best regardless - for some however it will never be good enough. Most guest are extremely complimentary of our efforts to please and go out of our way.

6/10 Okej

Stephen

Gillade: Renlighet och rummets bekvämlighet
Average for the cost
Good size rooms, comfy bed, Wifi very poor, overall average on snow accomodation
Bodde här 6 nätter i juli 2017
Sorry. We have been trying for years to get better internet coverage. This year they approved satellite internet which has improved a very poor service but we are limited on what we can use. We are hoping that the NBN will be our way in the future. In todays world, the internet is important

10/10 Fantastiskt

Greg, Northern Rivers

Gillade: Renlighet, personal och service och rummets bekvämlighet
Pleasant Surprise
I made a last minute booking in the only rooms available in the Perisher area during the July school holidays. Looking back twelve months, past reviews were not favourable. After our stay my initial trepidation was completely unfounded. It began when Henk met us at the Ski Tube Station to bring us, and our luggage, back to the lodge. Henk and Lea are the new managers of Snowy Gums and they are the perfect hosts. They are friendly, down-to-earth and attentive; willing to go the extra mile to look after guests. The food was wholesome and plentiful, very much family fare. The view from the dining room across the snow covered mountain range is spectacular. The lodge itself is a little tired, but everything was clean and comfortably warm. As skiers, I also appreciated that Snowy Gums is located next door to a ski hire shop and is only a short walk across the Smiggins Holes car park to the lifts. A great place to stay for a family ski holiday.
Bodde här 2 nätter i juli 2017
Svar från Management 17 aug. 2017
Thank you! We appreciate your comments

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Complimentary breakfast and dinner during our stay. Its not their fault but they didn't know how to cater to vegetarian dinner request, but breakfast was fine and filling. This is my honest feedback, no hard feelings. The managers were a very pleasant couple- very accommodating and cheerful and picked us up from the ski tube station and dropped us back as well.
Bodde här 2 nätter i juli 2017
Svar från Management 17 aug. 2017
Thank you for your feedback. We will certainly look into providing better vegetarian meals. It is something that is becoming very important with guests and we need to do our best to accommodate them.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Overall a nice hotel. Its worthwhile the stay if you can't find somewhere better. The hotel manager was rude to me though. When you're paying $460 a night you expect to be treated better.

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good location and that's about it
Manager was one of the rudest ladies my wife and I had come across,on arrival pretty much threw us the keys and pointed at the direction to our room. We stayed for 3 days,and housekeeping had not come once,had to ration the toilet paper and towels to last.Tv had 3 channels and was facing opposite to bed.Towel rack was hanging on by one screw,the list could go on and on...... Will not be staying there ever again and will certainly not recommend to anyone.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location at Smiggins. Friendly staff - always ready to help. Fine food and a family friendly lounge room.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Excellent Customer Service
Julie and her team did a remarkable job finding us accommodation and feeding my family when my wotif booking did not make it to the hotel. Even more remarkable was that the hotel had closed for the season.

10/10 Fantastiskt

Brett

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect location for family now trip
Loved it. Management were extremely nice and very accommodating

10/10 Fantastiskt

Glenn, Canberra

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place, great location with great staff.
Great meals. It was nice to be able to ski from the lodge down to the lifts.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
总体不错，包的晚餐很好，还赠送饭后甜点，可惜浴巾不是每天换。

8/10 Bra

Simon, Australia - QLD - Brisbane

Gillade: Personal och service
Facilities: Basic; Value: Over-priced, Costly; Service: Friendly, Courteous; Cleanliness: Clean; Dinner was superb! Chef is amazing. Great lounge common area.

10/10 Fantastiskt

Stephen, Australia - NSW - Newcastle

Gillade: Renlighet och personal och service
No TV in room, power points in odd spots. No spare pillows, blankets, electric blankets, no microwave in room

10/10 Fantastiskt

Doug, Australia - NSW - Wollongong

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Facilities: Nice ; Value: Affordable; Service: Outstanding; Cleanliness: Spotless; Dinner was exceptional both nights, lamb shanks and pork medallions.

8/10 Bra

victor, Australia - NSW - Sydney

Gillade: Personal och service
Facilities: Basic; Value: Fair price; Service: Go the extra mile; Cleanliness: Tidy;

8/10 Bra

Martin, Australia - NSW - Sydney

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Facilities: Nice ; Value: Affordable; Service: Friendly; Cleanliness: Pleasant;

10/10 Fantastiskt

Peter

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Facilities: Good; Value: Acceptable price; Service: Remarkable; Cleanliness: Spotless;

8/10 Bra

JALPAN, Australia - NSW - Sydney

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Facilities: Ordinary; Value: Average price, expensive for a smallroom; Service: Courteous; Cleanliness: Pleasant; 8 km away from Perisher, its good so you dont have to drive much to go there

8/10 Bra

Riza, Indonesia

Gillade: Renlighet och personal och service

10/10 Fantastiskt

Norman, Australia - NSW - Sydney

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Facilities: Above average; Value: Economical; Service: Go the extra mile; Cleanliness: Gleaming; Drop in and have a look on your way upto the snow.

10/10 Fantastiskt

Kate, Australia - NSW - Sydney

Gillade: Renlighet och personal och service

8/10 Bra

David, Australia - ACT - Canberra

Gillade: Renlighet och personal och service
Facilities: Bit cramped but OK; Value: Good value; Service: Go the extra mile; Menu choices after day of skiing were just right

8/10 Bra

Millie, Australia - NSW - Sydney

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Facilities: Good, Nice ; Value: Great deal, Bargain, Fantastic; Service: Respectful, Friendly, Courteous; Cleanliness: Pleasant, Lovely, Delightful;

8/10 Bra

Tracey, Australia - NSW - Regional NSW

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Facilities: Good; Value: Affordable; Service: Friendly, Courteous; Cleanliness: Lovely; Very comfortable accomodation, food was great

8/10 Bra

Helen, Australia - QLD - Brisbane

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Food was also very average for the cost

10/10 Fantastiskt

Ian, Australia - ACT - Canberra

Gillade: Renlighet, personal och service och boendets skick och faciliteter

8/10 Bra

Roger

Gillade: Renlighet och personal och service
Facilities: Everyday; Value: Affordable; Service: Respectful, Courteous; Cleanliness: Spotless;

10/10 Fantastiskt

Stephen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I will stay here again next time if I go skiing.

10/10 Fantastiskt

Sarah, Australia - NSW - Regional NSW

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Facilities: Home away from home; Value: Bargain; Service: Remarkable; Cleanliness: homey;

10/10 Fantastiskt

Ben, Australia - NSW - Sydney

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Facilities: Good, Nice , Above average; Value: Great deal, Bargain, A steal; Service: Professional, Friendly, Courteous; Cleanliness: Spotless, Pristine, Beautiful; suitable for anyone looking for a nice place to stay after a full day at the snow

8/10 Bra

Jeff, Australia - NSW - Sydney

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Facilities: Above average; Value: Economical; Service: Outstanding; Cleanliness: Pleasant;