Dear Mr. Christian,Thank you for your rating.We are looking forward to welcome you again at InterContinental Sofia.Sincerely,Melanie PamukchievaPA to Area General Manager

Kära Magnus, Tack för att du tog dig tid att berätta om din vistelse hos oss. Vi strävar efter 100 % nöjda gäster och din feedback är därför mycket viktig för oss. Jag var besviken att läsa att vi inte uppfyllde dina förväntningar den här gången. Därför vill jag be om ursäkt och berätta att jag personligen har gjort en uppföljning med berörda chefer för att granska detta ärende. Jag hoppas att vi kommer att få tillfälle att hälsa dig välkommen tillbaka och visa att vi kan ta hand om dig på rätt sätt. Med vänliga hälsningar, Kiril Radoev Executive Assistant Manager

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Angelo Zuccala General Manager InterContinental Sofia

Dear guest, Thank you for choosing the InterContinental Sofia and for sharing your experience online. I am glad to read that you had nice time and I am looking forward to welcoming you back soon. Best regards, Kiril Radoev Executive Assistant Manager

Dear Samer, Please accept my sincere apologies if this stay with us was not up to your expectations. I do hope that you will give us another chance to show you that we can make it right. Best regards, Kiril Radoev Executive Assistant Manager

Dear Fredrik, Thank you for choosing the InterContinental Sofia and for taking the time to share your feedback online. I am really glad to read that you had nice stay with us and I am looking forward to welcoming you back when your travel plans bring you back to Sofia. Best regards, Kiril Radoev Executive Assistant Manager

Dear Johan, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Angelo Zuccala

Thank you for your 5 star rating! Kind regards, Angelo Zuccala General Manager InterContinental Sofia

Dear Izabella,thank you so much for the excellent feedback regarding your recent stay with us.We highly appreciate it and we do hope to welcome you back.Best regards,Kiril RadoevDirector of Operations

Dear Lan,thank you for taking the time to share your feedback for your recent stay with us. Please accept my apologies for the inconvenience you have experienced with the electric plug and the room service menu. Please be informed that these points have been already addressed by our technical team.We do hope to welcome you back soon.Best regards,Kiril RadoevDirector of Operations

Dear Phil,the excellent rating you have given us is much appreciated and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Galina,thank you for taking the time to rate our hotel so high. We are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

Gentile Claudio,grazie per la recensione riguardante il Suo soggiorno. Il nostro obiettivo è la soddisfazione degli ospiti al 100% e i Suoi commenti sono quindi di grande importanza.Mi dispiace leggere che in questa occasione non siamo riusciti a soddisfare pienamente le Sue aspettative. Le porgo le mie scuse e Le assicuro che contatterò personalmente i responsabili della struttura per conoscere i dettagli della vicenda. Spero che ci concederà un’altra opportunità per dimostrarLe che la Sua soddisfazione è al primo posto tra le nostre priorità.Cordiali saluti,Kiril RadoevExecutive Assistant Manager

Dear Massimo,thank you for giving us 5 out 5 rating. We highly appreciate it.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Philip,Thank you so much for the five out of five rating that you have given to our hotel. It is much appreciated.Best regards,Kiril Radoev Executive Assistant Manager

Dear Youngseok,thank you for taking the time to rate our hotel this high. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Nicole,thank you so much for the high rating you have given us. We will be expecting you again.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Jim,Many thanks for sharing your feedback and we are thrilled to hear that you enjoyed your stay with us. We are looking forward to welcoming you back soon!Best regards,Kiril Radoev

Dear Sergei,thank you so much for the five star rating you have given us. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Sunghee,Many thanks for sharing your feedback and we are thrilled to hear that you enjoyed your stay with us. We are looking forward to welcoming you back soon!Best regards,Kiril RadoevExecutive Assistant Manager

Dear Andre,we highly appreciate the 10 out of 10 score you have given us and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Sanjay,thank you so much for the nice words. We hope to welcome you back soon.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Somay,thank you for taking the time to rate our hotel with 5 out of 5. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

Dear guest,thank you for the high rating. It is much appreciated and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Pekka,thank you so much for the 10 out of 10 score you have given us. It is much appreciated and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Alejandro,thank you so much for staying with us and for sharing your positive experience via Expedia. We are happy that you had nice time with us and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Subroto,we highly appreciate the 5 out of 5 you have given to our hotel and we are looking forward to welcoming you back.Best regadrs,Kiril RadoevExecutive Assistant Manager

Dear Mehmet,thank you so much for the high rating you have given to our hotel. We do hope to welcome you again.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Maya,Thank you for taking the time to rate our hotel. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Shaaron,thank you for choosing our hotel and for taking the time to share your experience online.We hope to welcome you back once your travel plans bring you back to Sofia!Best regards,Kiril RadoevExecutive Assistant Manager

Dear Dean,thank you so much for taking the time to share your positive feedback online. We highly appreciate your nice words and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Maria,thank you so much for the high score you have given us.It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Raymond,Thank you for choosing our hotel and for the positive feedback that you have shared online. We are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Jose,Thank you for taking the time to give such a high rating. It is much appreciated.We are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Michele,thank you for 5 out of 5 rating you have given us. We highly appreciate it. We do hope to welcome you back soon.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Samuel,thank you for taking the time to rate our hotel. It is much appreciated and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Jason,we highly appreciate your high score and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

Здравейте, Зорница,благодаря ви за отделеното време да оцените хотела ни с 5 от 5.Ще ви очакваме отново!Поздрави,Кирил РадоевОперативен мендижър

Dear Malvina,thank you so much for the high rating you have given to our hotel. It is much appreciated and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Ali,thank you very much for staying with us and for taking the time to share your positive experience online. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

Dear guest,thank you for rating our hotel so high. We highly appreciate it and do hope to welcome you back.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Ivan,thank you so much for giving us such a high score. It is much appreciated.We are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

Dear john,thank you so much for staying with us and for taking the time to rate our hotel with 10 out of 10. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

Dear John,thank you for staying with us and for taking the time to rate our hotel so high. We do hope to welcome you back.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Jaafar,thank you for choosing our hotel and for taking the time to share your positive feedback online. We highly appreciate it and we are looking forward to welcoming you back in the near future.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Tamar,thank you for the high rating you have given us. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Todd,thank you so much for rating our hotel with 10 out of 10. We highly value your feedback and we are looking forward to welcoming you back soon.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Jose,thank you for giving us such a high score. It is much appreciated and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

Dear guest,thank you for staying with us and for taking the time to rate our hotel so high. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

Dear Amir,thank you for taking the time to rate our hotel with 10/10. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant manager