Lyxhotell i South San Antonio

“This was our first stay since the Hilton transition, and the collapse in quality is staggering.The resort has devolved from an upscale sanctuary into an under maintained, commercialized venue that prioritizes a "trashy carnival money grab" over paying overnight guests. We paid a premium luxury rate to enjoy resort amenities we could not even access or use. The failures during our stay included: Under maintained Grounds & Broken Amenities: The lawns were poorly kept, and major signature water...

“We enjoyed our stay! No issues!”

“very friendly hosting”

“All was great but it’s the 2nd time i have stayed and they charge me twice for the room and”

“Unfortunately, our stay was very disappointing. The customer service was poor from check-in to check-out, with staff showing little interest in addressing our concerns or providing a welcoming experience. The room was not clean upon arrival. We noticed dirty surfaces, an unclean bathroom, and overall poor housekeeping, which made us uncomfortable during our stay. For the price we paid, we expected a much higher standard of cleanliness and service.”

“Got the place for someone else and they did not complain”

“The rooms were very clean and maintained daily which is not always the case any longer with many hotels. Air conditioning was working well. Soap and lotion in bathroom was higher end and very nice! Would definitely stay again.”