We arrived really late, close to 10 PM, which was near the end of the check-in period. However, Toma was very accommodating, he messaged me to confirm arrival time and manage to meet us in front of the hotel at the exact time.
During a check in process, Toma explained everything very clearly, including where everything is in the room. He also sent us a massive list of restaurants, museums, clubs, and bar options, which was amazing. Whenever we had questions, we would just text him, and he would respond at a timely manner. So thank you Toma!
One thing to note is at the hotel doesn’t have a reception, but it wasn’t an issue for us at all.