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Recensioner av Carpenter Street Hotel

2.5 out of 5
Carpenter Street Hotel
525 North Sixth Street, Springfield, IL

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 485 av 1002 recensioner" "
8 - Bra i betyg. 361 av 1002 recensioner" "
6 - Okej i betyg. 95 av 1002 recensioner" "
4 - Dåligt i betyg. 34 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 27 av 1002 recensioner" "

8,6/10

Renlighet

9,0/10

Personal och service

8,0/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Erik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra
Bra
Bodde här 1 natt i april 2019
Svar från Vicky 22 apr. 2019
Thank you for staying with us, we appreciate your feedback.

8/10 Bra

Erik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Helt ok
Overall bra hotell. Froukust var lite si sådär men det var riktigt bra service med stora och fina rum. Internetet var också halvkasst
Bodde här 1 natt i april 2019
Svar från Vicky 22 apr. 2019
Tack för att du bodde hos oss, vi uppskattar din feedback.

8/10 Bra

Kristina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trevligt centralt hotell
Bra hotell med trevlig personal, rena och fräscha rum, bra Wifi och helt okej frukost. Centralt, bra läge för oss som besökte State Fair.
Bodde här 1 natt i augusti 2018
Svar från Vicky 23 aug. 2018
Tack för att du valde att stanna hos oss. Vi är glada att höra att du haft din vistelse som gästnöjdhet är mycket viktigt för oss. Vi uppskattar din feedback.

8/10 Bra

Daniel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Inget att klaga på alls. Bra personal och fint rum!
Bodde här 1 natt i juli 2018
Svar från Vicky 26 juli 2018
Tack för att du bodde hos oss, vi uppskattar din feedback och är glada över att du fick glädje av din vistelse hos oss.

2/10 Väldigt dåligt

Stefan

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Extrenely dirty. From bathroom, bed, smell of weed to everything else. Never going back there, that’s for sure.
Bodde här 1 natt i maj 2024
Svar från Vicky 22 maj 2024
We are so sorry to hear this, we will definitely address this because cleanliness and customer satisfaction is very important to us. Thank you for providing feedback so that we can address your concerns.

10/10 Fantastiskt

Sharon

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All good
Bodde här 1 natt i maj 2024
Svar från Vicky 17 maj 2024
Great to see that you enjoyed your stay with us. Thank you for choosing us and for providing feedback.

10/10 Fantastiskt

Martha

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like that this place didn't have a pool, it was quiet. Also liked close proximity to Lincoln museum.
Bodde här 3 nätter i maj 2024
Svar från Vicky 17 maj 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Fantastiskt

Rita

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Felt safe. Employees were VERY nice and helpful.
Bodde här 1 natt i maj 2024
Svar från Vicky 17 maj 2024
Great! Thank you for staying with us and for providing feedback.

8/10 Bra

Charles

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I would have liked to get a copy of my receipt upon checkout
Bodde här 5 nätter i maj 2024
Svar från Vicky 14 maj 2024
Thank you for choosing to stay with us. I'm sorry that you didn't get a receipt at check-out. I will email you the receipt through our POS system to the email that you provided. We appreciate your feedback.

10/10 Fantastiskt

Vicki

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Vicky 14 maj 2024
Thank you for staying with us, we are happy to hear that you enjoyed your stay. We appreciate your feedback.

10/10 Fantastiskt

Carla

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All good, responded to noise complaint promptly.
Bodde här 2 nätter i maj 2024
Svar från Vicky 14 maj 2024
Thank you for staying with us, we are happy to hear that you enjoyed your stay. We appreciate your feedback.

10/10 Fantastiskt

Jack

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff has always been GREAT!
Bodde här 1 natt i maj 2024
Svar från Vicky 6 maj 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Bra

Paulette

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Vicky 6 maj 2024
Thank you for staying with us, we appreciate your feedback.

4/10 Dåligt

Lorraine

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Shocked this location has such good ratings. Less than mediocre at best. Front desk person was sitting on a bench out front chatting during what appeared to be a smoke break, so we stood around in the lobby for a good 10 minutes before I went and looked outside trying to figure out who worked the front desk. Since they were still in heavy conversation, I went back in and that is when she came in to check us in. Positives - she was apologetic and was quick after that. Located across from a hospital, so be prepared for sirens and helicopters landing. Convenient location to downtown but not a walking area, especially after dark.
Bodde här 1 natt i maj 2024
Svar från Vicky 6 maj 2024
My sincere apologies that you weren't greeted by a staff member, this will be addressed as customer service is top priority to our guest. We appreciate your feedback so that we can address your concerns.

10/10 Fantastiskt

Joanna Brian

Gillade: Personal och service och boendets skick och faciliteter
-
Bodde här 1 natt i februari 2024
Svar från Vicky 29 apr. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Fantastiskt

Kristina

Stay was nice
Bodde här 1 natt i april 2024
Svar från Vicky 26 apr. 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Bra

Pascal Jean

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bonne adresse
Bodde här 1 natt i april 2024
Svar från Vicky 23 apr. 2024
Merci de rester avec nous, nous apprécions vos commentaires.

8/10 Bra

Dennis

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great price for a downtown location.
Bodde här 1 natt i april 2024
Svar från Vicky 21 apr. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Fantastiskt

Susan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was helpful, courteous, and knowledgeable. The room was spotless. The area and parking were very convenient. The blinds were dusty in the stairwell and there was some litter in the stairwell.
Bodde här 1 natt i april 2024
Svar från Vicky 19 apr. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Fantastiskt

Barbara, chicago

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly, helpful staff. Convenient location. Good value.
Bodde här 1 natt i april 2024
Svar från Vicky 19 apr. 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Bra

JOHN

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice clean rooms at a good price. Very nice staff that always spoke. Will stay there again!!
Bodde här 2 nätter i april 2024
Svar från Vicky 11 apr. 2024
Thank you for staying with us, we are happy that you enjoyed your stay and would love to accommodate you in the future. We appreciate your feedback.

10/10 Fantastiskt

Steve, Olney

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Walking distance to Lincoln museum! Free parking.
Bodde här 1 natt i april 2024
Svar från Vicky 11 apr. 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Bra

Matthew

Gillade: Renlighet och personal och service
Bodde här 2 nätter i april 2024
Svar från Vicky 11 apr. 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Bra

Marianne, Cassville

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great for the money.
Bodde här 1 natt i april 2024
Svar från Vicky 11 apr. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Fantastiskt

Sharon

Reste med sin partner
Gillade: Bekvämligheter
The hotel was clean and price was reasonable. Plenty of parking and lot was nicely lit. It was very close to the event we were attending so that we could walk to it and felt safe.
Bodde här 2 nätter i april 2024
Svar från Vicky 8 apr. 2024
Thank you for staying with us. It is great to hear that you enjoyed your stay with us. We appreciate your feedback.

8/10 Bra

Justin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was not terrible nor great, just good. It had the look and feel of an older Quality Inn or Super 8 (so if you’re familiar with those, it’s essentially that). Had free parking and a standard free breakfast which was great! Hotel itself was safe, but the surrounding area not as safe since multiple groups of homeless people hang out around there. Easily within walking distance to all the downtown stuff which I appreciated. All in all, probably the best overall hotel in the downtown area from what I saw looking at other hotels.
Svar från Vicky 8 apr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient
Bodde här 1 natt i april 2024
Svar från Vicky 4 apr. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Fantastiskt

James

Gillade: Bekvämligheter
Very clean hotel in a great location
Bodde här 1 natt i april 2024
Svar från Vicky 4 apr. 2024
Thank you for staying with us, we appreciate your feedback.

4/10 Dåligt

Denise

Gillade: Renlighet och personal och service
Bodde här 2 nätter i februari 2024
Svar från Vicky 3 apr. 2024
I'm sorry to see that there may have been a problem during your stay. If there is anything that you'd like to bring to my attention, please give me a call at 217-789-9100 and ask for the GM.

2/10 Väldigt dåligt

Mark, SHAWNEE

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Disgusting. Checked in then immediately checked out. Used soap on the bathroom countertop. Looks like the room hadn't been cleaned in weeks. The room smelled. We were afraid to sit down on the bed or furniture. When we left, 5 minutes after checking in, the man at the front didn't seem to care nor did he seem surprised. The pictures do NOT represent what the hotel looks like or the condition of it. Highly do not reccommend.
Bodde här 1 natt i mars 2024
Svar från Vicky 1 apr. 2024
My sincere apologies! I personally thank you for your feedback because this is totally unacceptable and will be addressed, you should have never been checked into that room if it wasn't clean yet. We do take pride in our hotel and again I sincerely apologize.

8/10 Bra

Carole

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The bed was very comfortable and the room was spacious. Check-in and check-out were very quick and the staff was friendly. My room didn't have soap, but that was a minor inconvenience in an otherwise nice stay.
Bodde här 1 natt i mars 2024
Svar från Vicky 1 apr. 2024
Our apologies, that your room didn't have any soap. We will make sure to address that. We are happy to hear that otherwise everything else was fine. Thank you for your feedback.

6/10 Okej

maria

Reste med familjen
Gillade inte: Renlighet, personal och service och bekvämligheter
Front desk staff would rather be anywhere else. Not super clean, area looks iffy, can hear the plumbing from room above... Overall fair but wouldn't want to come back.
Bodde här 1 natt i mars 2024
Svar från Vicky 27 mars 2024
I am so sorry to hear that you were unhappy with your stay. Our staff works as a team which is probably why our Front Desk Agent was away from the desk. Thank you for your feedback.

8/10 Bra

Susan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Second visit. Close to what we needed. Good experience for the price.
Bodde här 1 natt i mars 2024
Svar från Vicky 18 mars 2024
Thank you for your return stay with us. We appreciate your feedback.

8/10 Bra

Meijun

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The lady staff is very friendly.
Bodde här 2 nätter i februari 2024
Svar från Vicky 12 mars 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okej

Frank

Reste med familjen
Gillade: Personal och service och bekvämligheter
elevator was out. painting was sub par. Breakfast was good & staff very helpful
Bodde här 1 natt i mars 2024
Svar från Vicky 12 mars 2024
Thank you for staying with us. Please accept our sincere apologies for the broken elevator as we waited for the arrival of the part for the repair to be completed. We appreciate your feedback.

8/10 Bra

Angela

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från Vicky 11 mars 2024
Thank you for your feedback, we appreciate it.

8/10 Bra

Kim

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Great housekeeping but very disappointed that elevator wasn’t working.
Bodde här 3 nätter i mars 2024
Svar från Vicky 12 mars 2024
Thank you for staying with us. Please accept our sincere apologies for the broken elevator as we waited for the arrival of the part for the repair to be completed. We appreciate your feedback.

10/10 Fantastiskt

Karen

Affärsresenär, Reste med familjen
Gillade: Renlighet och personal och service
Only down fall was the elevator was not working .Employees had no idea as to when the elevator would get fixed. Really makes it hard for people with disabilities.
Bodde här 2 nätter i februari 2024
Svar från Vicky 26 feb. 2024
Thank you for staying with us. We sincerely apologize for the broken elevator which is beyond our control. We are still waiting for the part. We appreciate your patience with us during this difficult time of an inoperable elevator.

10/10 Fantastiskt

Katharine

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Vicky 26 feb. 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Bra

James

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very Nice for The Price
Staff was very friendly . Check in was smooth. We even got a recommendation for a local restaurant - which was nice. Fridge was actually on and working. Don’t see that all the time. Bed was comfortable. Only minor issues - shower drip, worn shower curtain (with a little bit of mold starting to form). The continental breakfast was good. Biscuits and gravy and waffles were the main choices. Juices, yogurt, etc. Overall, a very nice stay, especially for the price.
Bodde här 1 natt i februari 2024
Svar från Vicky 26 feb. 2024
Thank you for staying with us. We appreciate you providing feedback so that we can make sure to address your concerns.

6/10 Okej

Stuart

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Vicky 26 feb. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Fantastiskt

Sue

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Vicky 26 feb. 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Bra

Amy

Bodde här 2 nätter i januari 2024
Svar från Vicky 26 feb. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Fantastiskt

MICHELLE

Bodde här 2 nätter i januari 2024
Svar från Vicky 26 feb. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Vicky 26 feb. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Fantastiskt

Preston

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2024
Svar från Vicky 26 feb. 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Fantastiskt

William

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I just wanted a place to lay my head that was close to St John’s. This one fits the bill. Good price, friendly and helpful staff, and the rooms are actually pretty comfortable.
Bodde här 2 nätter i januari 2024
Svar från Vicky 26 feb. 2024
We are happy to hear that you enjoyed your stay. We are happy that we could be here for you during your loved ones stay at the hospital. Thank you for taking the time to post a review.

10/10 Fantastiskt

William

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Vicky 26 feb. 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Bra

Eric

Reste med familjen
Photos on the website are needing updated, but to my surprise it was a well kept hotel. Pricing was good. We got there late so we were unable to check the pool and fitness center out. Breakfast was a small continental but I had the biscuits and gravy, they were delicious. If I should ever find myself back in Springfield, I’ll stay again
Bodde här 1 natt i januari 2024
Svar från Vicky 26 feb. 2024
Thank you for staying with us. We are happy to hear that you enjoyed your stay and appreciate your feedback. Should you return, we would be happy to accommodate you.

10/10 Fantastiskt

Kathryn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was extremely helpful. The location was close enough to the Lincoln Museum so we could walk there. The hotel itself is pretty basic—rooms are small, fitness room is very small, towels are small…but we were only in town for one night and the location was totally worth it.
Bodde här 1 natt i januari 2024
Svar från Vicky 26 feb. 2024
Thank you for staying with us, we appreciate your feedback.