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"extremly helpfull and friendly staff"

"I’ve had the pleasure of staying at many Shangri-La hotels around the world—in Hong Kong, Singapore, Bangkok, Sydney, and even in the fabled homeland of Tibet—and never have I been so thoroughly disappointed. Known for its refined luxury and impeccable service, the Shangri-La name has always set a high standard. Unfortunately, my recent experience at Shangri-La Yanuca Island in Fiji was nothing short of a catastrophe. From the moment I arrived, it was evident that this property is in a state of severe decline. The hotel’s appearance was tired and run-down, lacking the elegance and attention to detail that one expects from a five-star establishment. The once-stunning facilities now appear dilapidated and neglected—a far cry from the sparkling image of luxury that the Shangri-La brand is renowned for. In its desperation to fill its hotel rooms, the property now offers an "all you can eat and drink" concept, resulting in both the pools and restaurants being overrun by rowdy and unruly alcohol-impaired Australian families. This shift in focus further erodes the refined atmosphere once synonymous with the Shangri-La brand. It is said that 'birds of a feather flock together' unless you want to mix with this type of holliday then better avoid this place."

"The pictures look much better than the reality. The hotel is old and worn out. The service was the most disappointing thing though. I understand the worn out furnitures etc due to the climate and general state of hotels in the area. But the service was poor. Would barely help with restaurant reservations - and when going down to reception to get help, the man working got annoyed I came down for help. He even told me to talk to the restaurant myself and handed me the phone from reception. Moreover, their restaurant staff does not speak english very well. He would not understand our questions regarding the fish and how it was cooked (pregnant wife) and seemed to get annoyed/frustrated by our questions. Simply no warmth in this hotel from the staff. The only time the service was (or seemed) good was during check-in when they explained everything and told us they were there for us and to come to them for any kind of questions or requests. But saying it is different than actually doing it. The waters by this property is not the best either. Only good thing is that Matira public beach is nearby. I would not come back to this hotel honestly. Our next stay at the Conrad was MILES ahead in terms of service (not even comparing the facilities). "