Hotell i Sumido

“Serena's Boutique Hotel is a magical place. From the moment you check in, you feel a sense of peace & tranquility. Our patio/sea view room was spacious & comfortable with a large bathroom. The view from the patio was dreamy. By day, it was lush, mountainous beauty & by night it sparkled with the pretty city lights. We were spoiled with a delicious homemade breakfast every morning & enjoyed one very special traditional Puerto Rican homecooked dinner during our stay. My teens enjoyed the...

“Truly amazing experience had a great time”

“Nice and clean”

“¡Gracias por todo! ¡Todo con la estadía estuvo espectacular!! Volveremos con amistades y familia. Cayey esta hermoso. ¡Nos encantó!”

“Excelente lugar para escapar del ruido de la ciudad. Me gustó mucho la limpieza de las habitaciones y en general. También que tenían diferentes amenidades para disfrutar del lugar sin tener que salir de allí. El servicio del restaurante puede mejorar ya que ordenamos entradas y una pechuga a la plancha y se tardaron un montón. Pero todo lo demás súper. Lo recomiendo.”

“Hotel boutique rústico. Habitación Cómoda, limpia. Tiene espacios acogedores para lectura y apreciar el arte. No había nadie en recepción y el agua del baño salía demasiado caliente. Cuenta con Restaurante al lado.”

“Excelente servicio”

“No lo recomendaría. Está muy descuidado. Ventanas rotas, pisos manchados, techo de la habitación terrible. Cuando uno sube las escaleras hasta la lámpara está rota. Necesita una limpieza profunda hace mucho tiempo. Creo que nunca han lavado las ventanas.”

“Buen sitio y limpio”

“Friendly, respectful, efficient staff. Peaceful Mountain View’s, solid and safe structure foundation, nice and clean room, very nice nature views and sounds”

“Not Internet”

“Poot and parking is not safe.”

“Limpieza está muy por debajo de lo esperado, sábanas sucias, piso sucio”

“The best part of this hotel was the bathroom it was very clean. Everything else is left to be desired. ”

“Bad customer service (horrible, it’s through a phone line and no one is near the hotel). . TV controller didn’t worked. Very difficult to understand how to get to the lobby. Place is not secured, any guest can lock the lobby from the inside and you will remain outside until someone comes out. I clearly hear the room outside. The fridges are shared with the whole hotel. ”

“Room was ok if you like cold showers as there was no hot water … I notified hotel as soon as I noticed and they said there was no isssues before I checked in …staying for two nights so I asked for one back to find another hotel and they declined . Said they would send maintenance out … maintenance never came and I kept saying no hot water … I saw cleaning lady and asked her to show me if I’m doing something wrong and she said previous guests have complained and nothings been done about it’s, so...