Thank you for your feedback. We have a 24 hour staff member on site who resides on premises. All staff is aware of the reservations and check in times. Upon arrival, the guest must ring the doorbell. Cleanliness and house keeping is done on regular basis. $100 is the security deposit which is refunded on check out. Pest control has been done recently. Roadside rooms are a bit noisy and if the window doesn’t close, you should informed the staff, they would have arranged to move you into a different room. Thank you.