Utsikt från boendet

Recensioner av Sofitel Sydney Wentworth

5 out of 5
Sofitel Sydney Wentworth
61-101 Phillip Street, Sydney, NSW

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 475 av 1000 recensioner" "
8 - Bra i betyg. 313 av 1000 recensioner" "
6 - Okej i betyg. 110 av 1000 recensioner" "
4 - Dåligt i betyg. 67 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 35 av 1000 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Mycket bra frukost o bra rum. Tyvärr dock lång väntetid och rörigt vid incheckningen - kunde ha skötts bättre från hotellets sida.
Bodde här 3 nätter i april 2019
Svar från Sofitel Sydney Wentworth Team 28 apr. 2019
Bonjour Valued Guest, Thank you for sharing your experience. We are delighted that you had a wonderful stay. We look forward to your next visit. Thanks and Kindest Regards, Sofitel Sydney Wentworth Team

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i december 2018
Svar från Sofitel Sydney Wentworth Team 30 jan. 2019
Bonjour Valued Guest, Thank you for sharing your experience regarding your recent stay at Sofitel Sydney Wentworth. We trust you had a wonderful experience. We look forward to your next visit! Thanks and Kindest Regards, Sofitel Sydney Wentworth Team

10/10 Fantastiskt

WIESLAW, Mesa

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sofitel is one of the best
Bodde här 6 nätter i april 2024
Svar från Sofitel Sydney Wentworth 20 apr. 2024
Bonjour Wieslaw, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

4/10 Dåligt

Michael

Gillade inte: Personal och service och boendets skick och faciliteter
Toilet didn’t flush. Lifts didn’t work properly. Construction being undertaken at site and very expensive. Will not stay here again.
Bodde här 2 nätter i mars 2024
Svar från Alley 26 mars 2024
Bonjour Michael,Thank you for your review on regarding you stay. I offer you my most sincere apologies, as I see from your scores & feedback that you had a disappointing stay. We aim to provide high level service to all of our guests, and I will be sure to present your survey in our next Guest Experience Meeting, as the concerns you have mentioned are areas in which we are definitely able to improve upon.We appreciate you for your time and we respect your wish, however, it is our hope that you will give us the opportunity to better serve you at least.Kind Regards,Alley PreranaGuest Relations & Club Sofitel Luxury Manager

8/10 Bra

Graham

Very helpful staff Air condition far too cold
Bodde här 4 nätter i mars 2024
Svar från Alley 26 mars 2024
Bonjour Graham,Thank you for sharing your wonderful experience at the Sofitel Sydney Wentworth. I am glad you enjoyed your recent visit . I will certainly share your feedback with our team and we look forward to your next visit!Kind Regards,Alley PreranaGuest Relations & Club Sofitel Luxury Manager

10/10 Fantastiskt

Bianca

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet and comfortable hotel.
Bodde här 1 natt i mars 2024
Svar från Alley 12 mars 2024
Bonjour Bianca,Thank you for taking the time to leave your comments regarding your recent stay at Sofitel Sydney Wentworth.I am very pleased to read you enjoyed staying at the hotel.We do hope we can welcome you back again soon.Kind Regards,Alley PreranaGuest Relations & Club Sofitel Luxury Manager

6/10 Okej

Diana

Affärsresenär
Gillade: Renlighet och personal och service
The property had newly opened after renovation and I don’t think they are quite ready. The garden area is completely dug up and the restaurant is not available. A make shift breakfast buffet area is using part of the ballroom. The food was well cooked but an order of eggs Benedict came on an English muffin with just a small slice of salmon and a drizzle of hollandaise. Not really 5 star. Once all the renovations are complete and the musty smell in the hallways and the rooms is dealt with might be worth another look. Staff are very nice and extremely helpful.
Bodde här 1 natt i februari 2024
Svar från Alley 24 feb. 2024
Bonjour Diana,Thank you for taking the time to share your experience with us regarding your stay at the Sofitel Sydney Wentworth. Our hotel is still undergoing enhancements and we have limited services available until the project's completion until Spring 2024. We regret if this was not appropriately explained to you and if it has caused you any discomfort during your stay.Thank you again for sharing your experience, we look forward to welcoming you back to the new renovated Sofitel Sydney Wentworth.Kind Regards,Alley PreranaGuest Relation & Club Sofitel Luxury Manager

8/10 Bra

Andres

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Bodde här 2 nätter i januari 2024
Svar från Sofitel Sydney Wentworth 11 jan. 2024
Bonjour Andres, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

8/10 Bra

Andres

Bodde här 2 nätter i januari 2024
Svar från Sofitel Sydney Wentworth 11 jan. 2024
Bonjour Andres, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Fantastiskt

Ryan

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very convenient.
Bodde här 1 natt i januari 2024
Svar från Sofitel Sydney Wentworth 11 jan. 2024
Bonjour Ryan, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Fantastiskt

Jill

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Left medication in fridge but was not there when I rang to ask for it to be left at reception. Staff should not have thrown it out.
Bodde här 3 nätter i december 2023
Svar från Sofitel Sydney Wentworth 11 jan. 2024
Bonjour Jill, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Fantastiskt

Lee

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love the timeless elegance
Bodde här 3 nätter i januari 2024
Svar från Sofitel Sydney Wentworth 11 jan. 2024
Bonjour Lee,We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

6/10 Okej

Daniel

Reste med familjen
Gillade: Renlighet
Sydney views
Bodde här 1 natt i januari 2024
Svar från Sofitel Sydney Wentworth 11 jan. 2024
Bonjour Daniel, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

8/10 Bra

Tina

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
The stay was good. The property is dated but it was clean and walking distance to shops. Not a lot of food options nearby but it’s not a far walk from other places. Make sure you make reservations for dining. It also did not have a litttle shop for snacks, etc. or a cafe for coffee.
Bodde här 3 nätter i december 2023
Svar från Sofitel Sydney Wentworth 11 jan. 2024
Bonjour Tina, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

4/10 Dåligt

Jack

Bodde här 1 natt i december 2023
Svar från Sofitel Sydney Wentworth 11 jan. 2024
Bonjour Jack, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Fantastiskt

Keri

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Close to Curricular Quay and super classy!
Bodde här 2 nätter i december 2023
Svar från Sofitel Sydney Wentworth 11 jan. 2024
Bonjour Keri, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Fantastiskt

Kanchan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice property. Nice staff. Close to circular quay
Bodde här 2 nätter i december 2023
Svar från Sofitel Sydney Wentworth 11 jan. 2024
Bonjour Kanchan, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Fantastiskt

Ross

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Handy to cruise terminal,good breakfast
Bodde här 1 natt i januari 2024
Svar från Sofitel Sydney Wentworth 11 jan. 2024
Bonjour Ross, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

8/10 Bra

Sharon A

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Group Trip
Convenient location
Bodde här 2 nätter i december 2023
Svar från Sofitel Sydney Wentworth 31 jan. 2024
Bonjour Sharon, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback.I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again.Kind Regards, Emil BaeckstroemAssistant Front Office Manager

4/10 Dåligt

Graeme

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Very Slow check in on 30/12 , only one person on reception at midday. Room is fairly dated & tired looking. There are far better options better priced in Sydney CBD
Bodde här 2 nätter i december 2023
Svar från Sofitel Sydney Wentworth 11 jan. 2024
Bonjour Graeme, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

2/10 Väldigt dåligt

Warwick

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
noisy old and dirty
Bodde här 3 nätter i december 2023
Svar från Sofitel Sydney Wentworth 11 jan. 2024
Bonjour Warwick, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Fantastiskt

Lisa, Kallangur

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved my stay at the Sofitel. Staff were amazing. Room was perfect. Had a small balcony that you could stand out on. The bed was so comfortable! Slept so well. Dining options were brilliant. Easy walk to the botanical gardens and circular quay.
Bodde här 2 nätter i december 2023
Svar från Lauren Job 30 dec. 2023
Bonjour Lisa,Thank you so much for your review. It is a pleasure to receive positive feedback about our location, staff, facilities & comfortable beds. We hope we can welcome you back to Sofitel Sydney Wentworth in the near future. Happy New Year!RegardsLauren JobDirector of Luxury Experience

4/10 Dåligt

Jillian

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Desperately needs a renovation Bellhop was acting as a concierge but had zero experience to his credit he did try his best
Bodde här 1 natt i december 2023
Svar från Sofitel Sydney Wentworth 29 dec. 2023
Bonjour Jillian, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Fantastiskt

Frederick

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Three Ideal Days in Sydney
Everything about the hotel was wonderful. The concierge service in particular was outstanding!
Bodde här 3 nätter i december 2023
Svar från Sofitel Sydney Wentworth 28 dec. 2023
Bonjour Frederick, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

8/10 Bra

Adam

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
Bodde här 2 nätter i december 2023
Svar från Sofitel Sydney Wentworth 27 dec. 2023
Bonjour Adam, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

2/10 Väldigt dåligt

Michael

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Sofitel Sydney Wentworth 23 dec. 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

6/10 Okej

Kaiyin

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
我為家人訂了兩間房,但酒店未能為我們一家兩間房安排在同一樓層,令我們一家的聯繫出現一點問題,要到第二天,才可以前安排我們一家在同一樓層,作為一間國際星級酒店,如此服務真令人有點難以接受。
Bodde här 2 nätter i december 2023
Svar från Sofitel Sydney Wentworth 23 dec. 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Fantastiskt

Kim

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was very nice and the bed was extremely comfortable. Food was absolutely outstanding and service above and beyond. Loved this hotel.
Bodde här 2 nätter i december 2023
Svar från Sofitel Sydney Wentworth 23 dec. 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Fantastiskt

Victoria

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Sofitel Sydney Wentworth 23 dec. 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Still Classy
Whilst the old Sofitel may have lost some of its shine the old class remains. From the first Bonjour at check in, to the last from the concierge as you leave. The hotel is conveniently situated in the business end of town but there is convenient access to the Quay , Wynyard and Martin Place stations and the George Street Light rail and the CBD shopping precinct.
Bodde här 1 natt i december 2023
Svar från Sofitel Sydney Wentworth 23 dec. 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Fantastiskt

Melanie

Bodde här 2 nätter i december 2023
Svar från Sofitel Sydney Wentworth 23 dec. 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

8/10 Bra

ROBERT

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från Sofitel Sydney Wentworth 23 dec. 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

4/10 Dåligt

Graeme

Affärsresenär
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
We stayed for business and had parties fly in from around the world. The business center is terrible with one small printer that does not work. The business support services are terrible and not worth considering. The club lounge is dated and crowded and not helpful for meetings. The lift services are worse than terrible with average wait in the morning exceeding 10 minutes. I will never stay here again!
Bodde här 4 nätter i december 2023
Svar från Sofitel Sydney Wentworth 23 dec. 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

6/10 Okej

Keith

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing staff though perhaps less than required with long restauarnt lines and waits, missed items in room service ie no tea coffee on some days of a multi stay.
Bodde här 2 nätter i december 2023
Svar från Sofitel Sydney Wentworth 23 dec. 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Fantastiskt

Emily

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i november 2023
Svar från Sofitel Sydney Wentworth 5 dec. 2023
Bonjour Emily, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Fantastiskt

Ross

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Need more staff at check in counter at busy times.
Bodde här 2 nätter i november 2023
Svar från Lauren Job 30 nov. 2023
Bonjour Ross,Wow! Thank you so much for your 5/5 rating. We truly appreciate you sharing your experience & we hope we can welcome you back soon! RegardsLauren JobDirector of Luxury Experience

8/10 Bra

Deborah

Gillade: Renlighet och personal och service
Bodde här 1 natt i november 2023
Svar från Sofitel Sydney Wentworth 23 dec. 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
조식빼고는 좋습니다.
방 시설은 낡았지만 로비나 청소서비스 등은 좋습니다. 아쉽다면 조식인데 조식 때 주문하지않은 커피가 나오거나 계란이 잘못 요리되어 나왔습니다. 다른 손님은 커피가 안나와서 직접 가지고 왔다고 하더라구요. 피곤해서 편하게 먹으려고 갔던 것인데 아침식사는 그냥 호텔 밖에서 하시는 걸 추천합니다.
Bodde här 1 natt i november 2023
Svar från Sofitel Sydney Wentworth 18 nov. 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Fantastiskt

Vallery Eileen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i november 2023
Svar från Sofitel Sydney Wentworth 18 nov. 2023
Bonjour Vallery, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Fantastiskt

Susan, Belleville

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place. Lovely rooms. Close to many attractions. Highly recommend.
Bodde här 3 nätter i november 2023
Svar från Sofitel Sydney Wentworth 15 nov. 2023
Bonjour Susan, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Fantastiskt

jenny

Bodde här 2 nätter i november 2023
Svar från Lauren Job 30 nov. 2023
Bonjour Jenny,Wow! Thank you so much for your 5/5 rating. We truly appreciate you taking the time to share your experience. We hope we can welcome you back soon! RegardsLauren JobDirector of Luxury Experience

2/10 Väldigt dåligt

Leah

Bodde här 1 natt i oktober 2023
Svar från Lauren Job 30 nov. 2023
Bonjour Leah,Thank you for your rating. Please accept our sincere apologies for your recent stay with us. We hope you will give us another opportunity to welcome you back in the near future. RegardsLauren JobDirector of Luxury Experience

4/10 Dåligt

Michael

Affärsresenär, Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Good location, but very old hotel and not to 5 star standard. Poor value for money. Overall disappointed with our stay
Bodde här 2 nätter i oktober 2023
Svar från Sofitel Sydney Wentworth 4 nov. 2023
Thank you very much for taking your time to provide your valuable feedback regarding your last stay at Sofitel Sydney Wentworth.I am so sorry to hear that you did not enjoy your stay. It is clear that we missed in several areas. Please accept our apologies for the shortfalls you experienced, this is not up to our usual standards and I have forwarded your comments to our Executive Committee regarding your feedback to ensure that we will take the appropriate measures to address any shortfalls in service, and deal with these appropriately in order to ensure future guest satisfaction.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Fantastiskt

Clinton, Fort Worth

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay, great area. Good trans links.
Bodde här 3 nätter i oktober 2023
Svar från Sofitel Sydney Wentworth 3 nov. 2023
Bonjour Clinton, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

2/10 Väldigt dåligt

Donal

Bodde här 1 natt i oktober 2023
Svar från Sofitel Sydney Wentworth 11 nov. 2023
Bonjour Donal, I am disappointed to learn that your experience at Sofitel Sydney Wentworth was less than satisfactory. if you would like to provide any additional information about your experience, you are welcome to contact us directly. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were very good and helpful. Room was nice and comfortable.
Bodde här 2 nätter i oktober 2023
Svar från Sofitel Sydney Wentworth 3 nov. 2023
Bonjour Brian, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

8/10 Bra

Joanne

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Continued excellent service wins every time we stay
Bodde här 2 nätter i oktober 2023
Svar från Joao Cavalcanti 20 okt. 2023
Bonjour Joanne,Thank you very much for taking your time to leave these lovely comments regarding your last visit to Sofitel Sydney Wentworth.I am happy to hear that once again the friendly service provided by our team was appreciated. I will make sure to share your feedback with them, as I am sure they will be thrilled to know that their efforts have contributed to your positive experience.Thank you once again for your feedback, we look forward to seeing you again soon!Best regards,Joao CavalcantiAssistant Guest Relations & Club Sofitel Luxury ManagerSofitel Sydney Wentworth

6/10 Okej

Christine

Bar and food service excellent… room very dated … didn’t top up bathroom items… no water in the fridge… ordered room service late at night not realising there is never water in the fridge . Very noisy the 3 nights from guest in room above… more staff for reception
Bodde här 3 nätter i oktober 2023
Svar från Joao Cavalcanti 18 okt. 2023
Bonjour Christine,Thank you for taking your time to leave your feedback regarding your recent stay.I am sorry to hear that you experienced noise disturbances and that the Housekeeping service did not properly refill the bathroom amenities during your stay. I will make sure to forward your feedback to the relevant departments so that they can investigate and remedy any flaws within their service. Thank you also for your suggestions regarding staffing, I will share this with our Executive Committee.Nevertheless, I am glad to know that you appreciated the Food & Beverage service. I hope we have the opportunity to welcome you again in the future and provide the standards of service that we know we can achieve. Thank you once again, we wish you all the best for your future travels!Best regards,Joao CavalcantiAssistant Guest Relations & Club Sofitel Luxury ManagerSofitel Sydney Wentworth

10/10 Fantastiskt

Maree

Bodde här 1 natt i oktober 2023
Svar från Alley 9 okt. 2023
Bonjour Maree,We very much appreciate your scores regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive valuable guest feedback.Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.Warm Regards,Alley PreranaGuest Relation & Club Sofitel Luxury Manager

10/10 Fantastiskt

Kelly

Bodde här 1 natt i juni 2023
Svar från Sofitel Sydney Wentworth 3 nov. 2023
Bonjour Kelly, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager