Sittområde i lobbyn

Recensioner av Comfort Inn & Suites Downtown Tacoma

2.5 out of 5

Recensioner

5,8
10 - Fantastiskt i betyg. 196 av 1002 recensioner" "
8 - Bra i betyg. 191 av 1002 recensioner" "
6 - Okej i betyg. 191 av 1002 recensioner" "
4 - Dåligt i betyg. 155 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 269 av 1002 recensioner" "

6,8/10

Renlighet

6,4/10

Personal och service

6,0/10

Bekvämligheter

5,8/10

Boendets skick och faciliteter

6,0/10

Hållbarhet

Recensioner

8/10 Bra

Roberta

Reste med familjen
Gillade: Personal och service
Needs to be updated
Bodde här 2 nätter i april 2024

6/10 Okej

Rheana

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

YUKO, Saga

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
口コミの評価はあまり良くなかったですが、実際にはとてもいいホテルでした。 何よりタコマドームのすぐとなりなので、イベント参加にとても便利でした。 イベント終了後には大渋滞の中、歩いてすぐにホテルに帰ってゆっくりできて最高でした。
Bodde här 1 natt i april 2024
Svar från Management 29 apr. 2024
Hello Valued Guest , Thank you for the kind words i will be sharing this with our staff. Also thank you for taking the time to give us a rating / feedback that help us improved out staff with the right trainging, We are hoping to host you back to tacoma in the near future.

10/10 Fantastiskt

Shannon

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location to get to the Tacoma dome. It was very clean inside. The staff and security were very nice.
Bodde här 1 natt i april 2024
Svar från Management 29 apr. 2024
Hello , Thank yo so much for taking the time to review our property Im glad you had a good experience and im hoping to see you back soon!

4/10 Dåligt

Irina

Affärsresenär
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Definitely not what you expect after seeing their marketing pictures. Homeless people inside the property. Yellow water comes out of faucet. Gym has one dumbbell. Generally very dissatisfied with the cleanliness, or more specifically the lack of it.
Bodde här 2 nätter i april 2024
Svar från Management 29 apr. 2024
Hello Valued Guest, I would like to apologize in behalf of our staff for failing your expectations our feedback in really important to us. I will make sure to give this to the proper department so we can make sure this issues does not repeat in the future.

8/10 Bra

Jill

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were efficient, kind, and helpful. The area, not the fault of the hotel, is a bit noisy at times. The hotel is conveniently located near the Light Rail, I-5 access, and, the best of all, the Brown& Haley factory for any Almond Roca needs you might have. Highly recommend!
Bodde här 2 nätter i april 2024
Svar från Management 29 apr. 2024
Hello Valued Guest, i would like to thank you for the kind words. I will be sharing this with our staff, We under the management and looking to do a full remodel after the summer we are working daily to be able to provide a better hotel experience.

8/10 Bra

John D.

Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2024
Svar från Management 29 apr. 2024
Thank you so much for taking the time out of your day and reviewing our property. We are hoping to host you back soon!

10/10 Fantastiskt

John

Reste med sin partner
It was great. Close stay to Tacoma Dome.
Bodde här 1 natt i april 2024
Svar från Management 22 apr. 2024
Thank you for taking the time to write a review for us. Your feedback is very important to us. Im glad you had a great stay and we hope to host you back soon!

8/10 Bra

Shannon

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Dining area was closed down, no food vending machines on site. When we booked, the site said dining and bar was opened. Very inconvenient to find this out once we got there, parked and settled into our room.
Bodde här 1 natt i april 2024
Svar från Management 21 apr. 2024
Hello Valued Guest I would like to apologize about the bar and restaurant. We currently under new management and making lots of updates to property in the next couple months. I will investigate and see what website have the incorrect information so we can update it and this does not repeat.

2/10 Väldigt dåligt

Ethan

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Management 22 apr. 2024
Hello Valued Guest , i would like to apologize in behalf of my team for failing you expectations in your last stay. We under new manegement and we are having a complete remodel after the summer. So hoping you give us a second chance to host you in the future.

8/10 Bra

Blayne, Montesano

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved how close this property is to the Tacoma Dome.
Bodde här 1 natt i mars 2024
Svar från Management 20 apr. 2024
Hello , Valued Guest Thank you for for such a great rating and we are hoping to host you back soon !

6/10 Okej

mark

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The staff person was friendly. The hotel seemed almost empty. In desperate need of updating. Safety door chain was almost ripped out.
Bodde här 1 natt i april 2024
Svar från Management 20 apr. 2024
Hello Valued Guest , Thank you for the feedback we currently in the middle of updating our property so lots of changes coming soon! We hoping to see you soon.

10/10 Fantastiskt

Jordan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
My fave spot
Bodde här 1 natt i april 2024
Svar från Management 20 apr. 2024
Hello , Valued Costumer we thank you for taking time out of our day to write a review for us we really apprreciate it. Im glad our property is your favorite spot in the tacoma area. We hope to see you back soon!

8/10 Bra

Stephanie

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They were flexible and gave me the room I requested for.
Bodde här 1 natt i mars 2024
Svar från Management 24 mars 2024
Hello Valued Guest, Im happy to hear you had a good stay and we are hoping to see you back soon !

8/10 Bra

Dianne

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was located next door to the Tacoma Dome which is very convenient for attending a concert.
Bodde här 1 natt i mars 2024
Svar från Management 19 mars 2024
Dear Valued Guest, Thank you for taking time to give your feedback to us as is very important to be able to improved our property.We hope to see you soon !

8/10 Bra

Kathy

Reste med sin partner
Gillade: Renlighet och personal och service
No continental breakfast
Bodde här 1 natt i mars 2024
Svar från Management 17 mars 2024
Hello Valued Guest , Im glad you was happy with hotel however i would like to apologize for failing you expectations about our grab and go bag. We under new management now and we working on getting continental breakfast back soon! hopefully you give us a second chance.

6/10 Okej

jeff

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Dirty. Broken bathroom door.
Bodde här 1 natt i mars 2024
Svar från Management 16 mars 2024
I would liked to apologize about your broken bathroom door. we on the process of renovating the entire property so our future guest have a memorable experience. We hope you give us a second on your future visits to the Tacoma area.

4/10 Dåligt

Savanna

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Management 11 mars 2024
I would like to apologize in behalf of our team for failing your expections. We under new management and working on training staff as well as updating property. Hopefully you give us a second chance next time you visit the tacoma area.

6/10 Okej

Danielle

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Parking garage had pipes leaking onto cars and very few parking spaces. There were cigarette burns on the sheets in our non-smoking room. The kitchen was out of order so no continental breakfast (one of the reason I chose this place) just a "go bag" which was not great. The staff was very friendly and kind. It's a convenient place to stay for going to a show at the Tacoma dome. I'm sure after the renovation and the kitchen opens back up it would be fine.
Bodde här 2 nätter i mars 2024
Svar från Management 8 mars 2024
Hello , First of all I would liked to apologize on behalf of our team for failing your expectations about breakfast etc … We are under new management and taking all the feedback we get in consideration. We are hoping to bring all the extra amenities back soon, so hopefully you give us a second chance.

8/10 Bra

Demetrius

Affärsresenär
Gillade: Personal och service och boendets skick och faciliteter
Apparently the health department shut the kitchen down and they are unable to serve food.
Bodde här 4 nätter i februari 2024
Svar från Management 5 mars 2024
Hello, I would liked to apologized for failing your expections about breakast. We under new managment now and working as fast as we can, to make lots of changes so in the near future we can provide a wonderful experience. Please give us a second chance on your future visit to the tacoma area.

6/10 Okej

Sandra

Affärsresenär, Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
No cold water, no iron, refrigerator door would not close. Plug ins don’t work. Lobby and parking sketchy. Location is perfect if you are going to Tacoma dome but there’s nothing around to do.
Bodde här 2 nätter i februari 2024
Svar från Management 2 mars 2024
Hello , I would liked to apologized in behalf of our team. Your feedback is very important to us and we will be working on this issues so we can provided a better stay for our guest. I hope you give us a second chance on your future stays to Tacoma.

6/10 Okej

Alexander

Bodde här 1 natt i februari 2024
Svar från Management 20 mars 2024
Dear Valued Guest, Thank you for taking time to review us.Also thank you for staying with us and i hope you come vist us soon!

10/10 Fantastiskt

Tammy

Gillade: Personal och service
Bodde här 2 nätter i februari 2024
Svar från Management 24 feb. 2024
Hello there!Thank you for taking time to write about your stay with us, we appreciate it! We look forward to welcoming you back

10/10 Fantastiskt

Karine

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The morning/ day time staff makes the place a 5 star hotel. They went out of their way to help us be more comfortable in our room.
Bodde här 2 nätter i februari 2024
Svar från Management 20 feb. 2024
Thank you for leaving these amazing comments! We are so happy that we could exceed your expectations and that we have earned your recommendation for Outstanding Hotel! We hope to host again the next time your travels bring you back to Tacoma.

10/10 Fantastiskt

Kayloni

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly and accomodating staff. The security guard is top notch! He is needed and does a great job!!
Bodde här 1 natt i februari 2024
Svar från Management 20 feb. 2024
Hello, we appreciate your review and are pleased to hear that you had a great experience with us.We are hoping to see you again soon.

10/10 Fantastiskt

selvedin

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
If you’re looking for a hotel to stay during thunderdome, look no more! This place was perfect for what I needed, being right next to the Tacoma dome. The hotel was nice, the staff were super friendly and helped with whatever we needed. The area around the hotel was nice and everything was close, will be staying again next time I go to this event!
Bodde här 4 nätter i februari 2024
Svar från Management 20 feb. 2024
Hello there!We're delighted to hear that you enjoyed your stay with us. We take great pride in what we do, and we are so glad it shows. We look forward to welcoming you back!

6/10 Okej

Charles

Affärsresenär
Gillade: Personal och service
What happened to the breakfast buffet, it’s gone now. When you go down to the reception desk, They give you a paper bag with an apple, breakfast bar And apple juice. The restaurant is closed. :( My room was clean though, and the hotel was next to The Tacoma dome where I worked the Rv show.
Bodde här 3 nätter i januari 2024
Svar från Management 20 feb. 2024
Thank you so much for staying with us and for taking a moment to share your thoughts. Bummer you didn't have the best breakfast experience. We are working on improving our breakfast experience and are sad to learn that you were disappointed by some of the choices. Either way your feedback is instrumental in helping us improve and continuing to elevate the entire Comfort Inn & Suites, experience.Again, thanks for staying with us and we hope to have an opportunity to welcome you back soon.

2/10 Väldigt dåligt

Sheryl

Reste i grupp
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Walked in past a bunch of people smoking outside the front door. No one at front desk. There was a sign saying they would be back in 15 minutes because they were helping other guests. Stood there for about 20 minutes watching the people smoke waiting to check in. Eventually the people smoking came in, turns out they were the Staff!!!! The place is dirty. It looks like blood on the carpet in the hallway. Broken elevator. Shower head broken, very low toilet. There were a lot of transient people staying in this hotel. There is also a sign at the front desk stating if you complain about anything you will be banned from all Comfort Suites!!!! And the kicker: the manager was dressed like the Devil with a red shirt and red Devil horns on her head??? We took pictures. We stayed here because we were going to a concert next door but it was absolutely not worth it! I don’t normally do these reviews but it is January and we are still talking about this hotel and how we were treated. Comfort Suites should send in a CEO to stay there. Undercover. Have the full experience and see how your guests are being trained. We took pictures of everything. We won’t be back.
Bodde här 2 nätter i oktober 2023
Svar från Management 20 feb. 2024
I apologized in behalf of our team that we failed your expectations. We are under new Management and are looking to improved and update this property. We appreciate your feedback and hope you give us another chance when you visit the Tacoma area.

2/10 Väldigt dåligt

Carrie

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The only positive about this room/hotel was that the bed was comfortable. When turned on the sink and/or bathtub faucet, the “water” was brown. 🤢 the front desk staff was rude at check in and did NOT mention that there was NO breakfast, although Expedia listed it did have breakfast. The room was semi clean but the heat made a weird noise all night. 0 ⭐️. Do not recommend
Bodde här 1 natt i januari 2024
Svar från Management 20 feb. 2024
I apologized in behalf of our team. We are under new management now and are improving all departments with the proper training needed. I apologized about breakfast . We are currently offering grab and go bags but working towards doing hot breakfast soon. Hopefully you give us another chance in your next visit to Tacoma.

2/10 Väldigt dåligt

Susannah

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Management 20 feb. 2024
Hello Guest , I'm sorry we failed your expectations. I wish we could of got more details on what we need to improve so i can past it to my staff . As your feedback in very important to us.

10/10 Fantastiskt

zubair

Gillade: Renlighet och boendets skick och faciliteter
Great
Bodde här 1 natt i januari 2024
Svar från Management 20 feb. 2024
Thank you for sharing your experience.Looking forward to seeing you next time.

2/10 Väldigt dåligt

Robert, simi valley

Gillade inte: Personal och service
Our van got the window broken out and tools stolen along with the gas tank siphoned.
Bodde här 4 nätter i januari 2024
Svar från Management 20 feb. 2024
Hello Dear Guest, We are currently under new management and slowly improving our safety features as well as updating lighting in our garages. We are really sorry this happened to you. We are really hoping you give us another chance in your future visits to the Tacoma area.

6/10 Okej

Jean

Affärsresenär
Gillade inte: Bekvämligheter
It really needs updating. No longer have the breakfast they used to. Now it’s a brown bag. The lounge is also gone.
Svar från Management 20 feb. 2024
Hello there!I apologized on behalf of my team that we did not meet your expectations. However, we are going into new management recently and we are working really hard to be able to have these amenities back. I hope you give us another chance in the future.Cheers!

10/10 Fantastiskt

Leslie

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service, extremely helpful and professional staff at the front desk, and great location!
Bodde här 1 natt i december 2023
Svar från Management 20 feb. 2024
Thank you for sharing your experience. I'm glad the hotel and our team made a memorable impression on you, and that you enjoyed your stay.Looking forward to seeing you next time.

2/10 Väldigt dåligt

Daniel

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
The location is ideal for the Tacoma Dome, but our actual stay wasn’t great. The rooms didn’t leave us with confidence in their cleanliness and our room keys had to be recoded several times.
Bodde här 2 nätter i december 2023
Svar från Management 20 feb. 2024
We are very sorry to hear that you were disappointed with the performance of the room keys.We take great pride in our hotel and the experience we provide our guests, so your feedback is very important to us. We have already taken steps to address the issue you raised in your review.We are looking into replacing the key brand to resolve this issue .We hope that you will provide us another chance to make a better impression.

10/10 Fantastiskt

Zachary

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Management 20 feb. 2024
Hello there!We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back!Cheers!

8/10 Bra

angela

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Management 20 feb. 2024
Thank you for sharing your experience. I'm glad the hotel and our team made a memorable impression on you, and that you enjoyed your stay.Looking forward to seeing you next time.

6/10 Okej

David Lee

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
There's a reason it's so cheap
Couldn't believe the price. Until I got there. Big lobby looked nice in photos - like a place where I'd like to sit and work or read. But it was empty and cold and some areas said "Closed". Room was OK and comfortable, but furniture seemed old. Free breakfast was "grab and go" including a cold breakfast sandwich, requiring going back up to the room to microwave. Beware hotel less than $100 a night, I guess.
Bodde här 3 nätter i december 2023

2/10 Väldigt dåligt

Michael

Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
No hot water!
When I arrived there was no one at the front desk. I had to wait a half hour for someone to show up to check me in. The WiFi would stop working and require me to sign back in every hour. To top it all off, when I went to take a shower in the morning there was no hot water!
Bodde här 1 natt i december 2023

6/10 Okej

Kelly

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
It was alright. Room was extremely small. Outlets fell off the wall. Bathroom was small. Bed was comfortable.
Bodde här 7 nätter i december 2023

6/10 Okej

steven

Garage parking had no door and homeless hanging around in garage and near property
Bodde här 2 nätter i december 2023

6/10 Okej

Bruce

Poor
Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

lizeth

Gillade inte: Personal och service
El servicio que nos ofrecieron en recepcion fue realmente malo, el señor fue grosero, desde el momento en que llegamos nos dejo esperando. Además de estar gritandole a uno de sus compañeros frente a nosotros.
Bodde här 1 natt i december 2023

4/10 Dåligt

John

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Clerk was not welcoming or hospitable. Room had a broken lamp, no dryer, no iron, rust marks all around tub and tub drain. Water in bath tub would not turn off, so dripped continuously. No hot water till late evening. Walls thin so neighbor's noisy TV came right through. Given how FEW guests were staying in the Inn, rooms could have been spaced farther apart. Would NOT recommend.
Bodde här 1 natt i december 2023

8/10 Bra

Sara

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
The hotel is fine. It’s an older building and it shows. There were cigarette burns in the curtains of our room, but the lobby is pretty and the staff was friendly enough.
Bodde här 1 natt i december 2023

4/10 Dåligt

Stan

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Disapointed
The fact they say the pffer breakfast is a joke
Bodde här 1 natt i november 2023

8/10 Bra

Luciann

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel. Sad free breakfast
The only disappointment was it’s not a free breakfast. It’s a grab a bag and go. Not what I wanted. Like the sit down free breakfast in the morning. Should be listed.
Bodde här 1 natt i december 2023

4/10 Dåligt

Stan

Bodde här 2 nätter i november 2023

10/10 Fantastiskt

BETHENE

Bodde här 1 natt i november 2023

6/10 Okej

Michael

Gillade inte: Personal och service
Bodde här 1 natt i november 2023