Hotell nära Taman Kertha Gosa

"Room: We had a suite. The room was beautiful, but not well soundproofed, and most nights the restaurant played loud music. This means that if you are a light sleeper or sensitive to noise, this is not a good choice of room. Breakfast was small, and most of the dishes looked unappetizing. Many of them were tasteless—the same goes for the lunch and dinner menu. There was also a lack of vegetables to choose from. I can tell they are trying, but for us, it was not enough. Hotel: The hotel needs major renovations. Example some outlets are not fully mounted to the wall, and there are cracks in many places. The restaurant ventilation needs to be cleaned, and the pillows and sofas in the room need washing due to various stains. Staff: A for effort—the staff were super friendly and tried their very best to help us. However, communication failed about 90% of the time. The reception staff lack knowledge of English; using simple English works most of the time. There is one particular staff member at reception (wearing a white traditional dress) who went above and beyond to help us. Without her, our stay would have been a sad story. Overall: This hotel needs massive improvements before it can truly be considered a 5-star hotel."

"Kul upplevelse att få se och mata flera exotiska djur. Riktigt kul att få se giraffer från balkongen på rummet. Otroligt vänlig och hjälpsam personal. Rummet var dock väldigt smutsigt, inte alls städat med massa fläckar i badrum, damm överallt och hår från tidigare gäster, ganska så oacceptabelt. "