Utsikt från luften

Recensioner av Terrigal Sails Serviced Apartments

4 out of 5
Terrigal Sails Serviced Apartments
6 Maroomba Road, Terrigal, NSW

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 308 av 627 recensioner" "
8 - Bra i betyg. 254 av 627 recensioner" "
6 - Okej i betyg. 46 av 627 recensioner" "
4 - Dåligt i betyg. 16 av 627 recensioner" "
2 - Väldigt dåligt i betyg. 3 av 627 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

8,4/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Fiona

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
Easily accessible and good privacy booking in & out.
Bodde här 2 nätter i april 2024
Svar från Reception 8 apr. 2024
Thankyou Fiona for your review. Glad you like your stay, look forward to welcoming you back.

8/10 Bra

Georgi

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice and clean
Bodde här 2 nätter i mars 2024
Svar från Reception 14 mars 2024
Thank you Georgi for the review following your stay.

6/10 Okej

Teresa, Cowichan Bay

Reste med sin partner
Gillade: Renlighet
Pros - Large room and well stocked to meet our needs. Bed was good and overall apartment was clean. Easy walk for supplies and restaurants. Cons - Confusing check-in, A/C needs an upgrade, and because guests are required to clean their own dishes. They were not cleaned very well for our use when we arrived.
Bodde här 2 nätter i februari 2024
Svar från Reception 10 feb. 2024
Thank you Teresa for your review following your stay. Its great to read that you enjoyed your stay in one of our large and comfortable one bedroom apartments.We appreciate the honest feedback in regards to the dishes and a/c and will be discussing this with our housekeepers to make sure they stay on top of these things.

8/10 Bra

Pierre

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Reception 10 feb. 2024
Thank you Pierre for the review following your stay, we look forward to welcoming you back to Sails in the near future.

8/10 Bra

Helen

Reste med sin partner
Gillade: Renlighet
Looked like our room was in the midst of a makeover - marks on the walls where artwork used to be - TV too low for the bed and strangely no fly screen. Room overpriced for the state it was in. Clean and comfortable and great location.
Bodde här 1 natt i januari 2024
Svar från Suzanah 10 jan. 2024
Hi Helen, thank you for your review. We do apologise for any inconvenience caused during your stay. Our team is constantly working on improving our rooms and facilities, and we appreciate your feedback about the marks on the walls and lack of a fly screen. We will make sure to address these issues immediately.We are glad to hear that you found our location convenient and enjoyed a comfortable stay overall.

8/10 Bra

tammy

Bodde här 4 nätter i december 2023
Svar från s 19 dec. 2023
Thank you Tammy!

10/10 Fantastiskt

Stephane

Bodde här 1 natt i december 2023
Svar från Suzanah 19 dec. 2023
WOW 10/10! Thank you Stephane!

10/10 Fantastiskt

Susan, Cumberland

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
A nice place to stay with lots of space and everything I needed for a comfortable visit. Staff is very friendly.
Bodde här 4 nätter i november 2023
Svar från Suzanah 19 dec. 2023
HI Susan, thank you for your review! We are thrilled that you enjoyed your time with us and we look forward to seeing you again soon!

8/10 Bra

Robert

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Suzanah 19 dec. 2023
Thank you Robert!

8/10 Bra

Andrea, Lindfield

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Terrigal Sails Apartments are very close to local cafes, pubs and has a large variety of places to eat all within an easy 5-10 walk. Beach is also very close with easy 10min walk. Would recommend for short stay or.couples.
Bodde här 2 nätter i november 2023
Svar från Suzanah 19 dec. 2023
Hi Andrea, thank you so much for the great feedback! We are so glad you enjoyed your stay with us and we so appreciated the recommendation! We look forward to seeing you again.

10/10 Fantastiskt

Ivan Dario Zapata

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Every thing was Ok, very confortable and nice
Bodde här 3 nätter i november 2023
Svar från Suzanah 18 nov. 2023
Hi Ivan, we are so glad to see you were comfortable and you enjoyed your stay with us! We look forward to seeing you again.

10/10 Fantastiskt

Ai Lin

Bodde här 1 natt i november 2023
Svar från Suzanah 18 nov. 2023
Thank you for the 10/10!

8/10 Bra

Thanh

Bodde här 1 natt i november 2023
Svar från Suzanah 19 dec. 2023
Thank you Thanh!

8/10 Bra

Andrew

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
All good
Bodde här 3 nätter i oktober 2023
Svar från suzanah 18 nov. 2023
Thank you Andrew!

10/10 Fantastiskt

Greg

Bodde här 2 nätter i oktober 2023
Svar från Suzanah 19 dec. 2023
Thank you Greg!

10/10 Fantastiskt

Mohamed, St Leonards

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Suzanah 31 okt. 2023
Thank you Mohamed!

10/10 Fantastiskt

Joel

Gillade: Renlighet och boendets skick och faciliteter
The unit was great for what I needed it for, just some where to sleep and refresh. Very adequate
Bodde här 3 nätter i oktober 2023
Svar från Suzanah 24 okt. 2023
Hi Joel, thank you for the review! Sounds like you were pleasantly thrilled with your stay which is great! We appreciate the good word and hope to see you again soon!

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Bekvämligheter
The location was excellent the staff were really friendly and the room was spacious and clean
Bodde här 3 nätter i oktober 2023
Svar från Suzanah 24 okt. 2023
Hi Michael, thank you for the great review! We are so glad you enjoyed our great location and found the room "Spacious and Clean". We so appreciate the positive feedback and we look forward to seeing you again soon!

8/10 Bra

Jodie

Gillade: Rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från Suzanah 9 okt. 2023
Thank you Jodie!

10/10 Fantastiskt

Jan

Bodde här 1 natt i oktober 2023
Svar från Suzanah 7 okt. 2023
Thank you Jan!

10/10 Fantastiskt

KELVIN

Gillade: Renlighet och boendets skick och faciliteter
Great service all round
Bodde här 2 nätter i juli 2023
Svar från Suzanah 7 okt. 2023
Thank you Kelvin!

6/10 Okej

Zoe

Gillade: Renlighet
Great location, close to beach and shops. Room was clean and bed comfortable. Room was noisy. Could hear every movement of guests in floor above, every flush of their toilet and shower use. Suitcases along tiled corridors also very noisy very early in the morning.
Bodde här 2 nätter i september 2023
Svar från Suzanah 26 sep. 2023
Hi Zoe, thank you for your review! We are glad to see you enjoyed our Great Location and Clean Rooms!

4/10 Dåligt

Albert

Gillade: Renlighet och rummets bekvämlighet
Our stay at Sails
From 10 pm we had no power. Otherwise the room was nice!
Bodde här 1 natt i september 2023
Svar från Suzanah 20 sep. 2023
Hi Albert, we apologies for the power outage you experienced during your stay with us. This was out of our control and went through the entire of Terrigal, which is a highly unlikely event. We understand the disturbance this caused and hope that the reminder of your stay was enjoyable. We look forward to seeing you again and thank you for choosing Terrigal Sails.

10/10 Fantastiskt

Andrew

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The property is lovely and neat. We stayed in the spa suit and it had all we needed. The only thing that let us down for me was there internal information about area food in and out and what is available. They sent you to other web sites etc but there was very little effort out into that when they really had a good opportunity to ready wow there guest and make it a lot better experience for there guest. Andrew maca
Bodde här 2 nätter i september 2023
Svar från Suzanah 20 sep. 2023
Thank you Andrew for the feedback, we will take this onboard. We are glad to see you enjoyed our spa suite and we look forward to seeing you again!

10/10 Fantastiskt

Colin

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Will visit again
Bodde här 1 natt i augusti 2023
Svar från Suzanah 20 sep. 2023
Thank you Colin, we so look forward to seeing you again!

8/10 Bra

Andrew

Gillade: Renlighet och boendets skick och faciliteter
Very adequate and spacious motel. Conveniently located to the beach and village hub.
Bodde här 1 natt i augusti 2023
Svar från Suzanah 20 aug. 2023
Hi Andrew, thank you for your review! We are so glad you enjoyed our convenient location and we look forward to seeing you again.

10/10 Fantastiskt

Marian

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Quiet,clean and nice service .
Bodde här 2 nätter i augusti 2023
Svar från Suzanah 20 aug. 2023
Hi Marian, thank you for the excellent review! We are so glad you enjoyed your stay with us and look forward to seeing you again!

10/10 Fantastiskt

Guy

Bodde här 2 nätter i augusti 2023
Svar från Suzanah 19 aug. 2023
Thank you Guy!

6/10 Okej

Ellen

Reste med sin partner
Gillade: Renlighet
The property was clean, and well situated for shops, cafes and beach. The “kitchen” was looking very tired and dated, with a loose tap and no oven or cooktop, just a grill and microwave. The “ free breakfast” was a small packet of supermarket cereal. Unfortunately the mattress was very saggy and uncomfortable. I’m not usually fussy about beds but it was one of the worst mattresses I’ve slept on. If I returned to the property I would make sure it was a different apartment, not unit 5.
Bodde här 2 nätter i juli 2023
Svar från Suzanah 19 aug. 2023
Hi Ellen, thank you for taking the time to give us your feedback. We are sorry to see you did not find the mattress to your liking - Of course in the future, you may request a different room, we would be more than happy to accommodate you.

8/10 Bra

Owen

Bodde här 2 nätter i juli 2023
Svar från Suzanah 19 aug. 2023
Thank you Owen!

8/10 Bra

Frank

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Unit was well maintained, had comfortable beds and was fully equipped for a short or long stay. Located in a quiet area but close to the main shopping precinct and beach. Only downside was a lack of promised information for late entry. However not a major issue as phone contact was achieved.
Bodde här 1 natt i juli 2023
Svar från Suzanah 19 juli 2023
Hi Frank, thank you for the stellar review! We are so glad to see that you were comfortable during your stay with us. We appreciate the feedback regarding late entry and will take it on board. Thank you again for choosing Terrigal Sails and we look forward to seeing you again!

4/10 Dåligt

Dougal

Reste med sin partner
We thought we were moving into a serviced apartment. We waited the whole day for it to be serviced but the room staff was a no show. We were unable to get in touch with anyone on Sunday afternoon to ask for assistance. We had to go looking for clean towels and items like the "light breakfast", etc. were not restocked on day 2. we decided to leave a day early.
Bodde här 3 nätter i juli 2023
Svar från Suzanah 11 juli 2023
Hi Dougal, we are so deeply saddened to read this. Our apartments are fully serviced and a huge part of our guests experience. We are looking into this matter very seriously to ensure all staff are adhering to their roles. Both yourself and your wife were lovely guests and I assure you we are not taking this matter lightly. We appreciate you bringing this issue to our attention and do again sincerely apologies for the inconvenience coursed.

8/10 Bra

Glenn

Reste med sin partner
Gillade: Renlighet
Very handy to Terrigal beach and restaurants. Checkin details are vague on Expedia. Need to be updated to indicate unattended times.
Bodde här 1 natt i juli 2023
Svar från Suzanah 11 juli 2023
Hi Glen, thank you for the great review! We really appreciate the feedback regarding the update on unattended times and we will be looking into that. Thank you for bringing that to our attention! We hope you had a wonderful stay and look forward to seeing you again.

6/10 Okej

Alex

Ok pillows had marks on them not fresh toilet paper had to get more an kettle is dirty but ok i guess
Bodde här 1 natt i juni 2023
Svar från Suzanah 11 juli 2023
Hi Alex, thank you for your review! We are sorry to see there were a few things not to your liking. For future reference, please feel free to bring these issues up during your time with us so that we may rectify the problems and ensure you have a comfortable stay! We appreciate the feedback and hope to see you again!

8/10 Bra

Mark

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great location and good room. Only down side was smell of cigarette smoke when outside room (coming from common areas?)
Bodde här 1 natt i juni 2023
Svar från Suzanah 13 juni 2023
Hi Mark, thank you for the review! We are glad to hear you enjoyed our great and convenient location. We are disappointed that you experienced a cigarette smell in our common area. Terrigal Sails has a strict no smoking policy, that goes for anywhere on the grounds. We apologies and hope this is not a reflection of us as we do take our policies very seriously. We thank you again for choosing Terrigal Sails and we look forward to having you stay with us again.

10/10 Fantastiskt

Reanna

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very clean, perfect location for anyone visiting the main part of terrigal
Bodde här 2 nätter i maj 2023
Svar från Suzanah 23 maj 2023
Hi Reanna, thank you for the fantastic review! We are so glad that you enjoyed your stay with us and appreciated our "Perfect Location". Thank you for staying with us and we look forward to seeing you again!

8/10 Bra

Alexander

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Good location, nice amenities, clean, efficient , friendly. Common areas are starting to look a little old, could use some cleaning of the tiles and grouting, and new paint on the walls, Sometimes reception did not pick up the phone. Was not impressed when the desk light in room 3 was not working and was told they couldn't swap it out or supply a bulb, I had to supply my own!. Other than that, very happy.
Bodde här 3 nätter i maj 2023
Svar från Suzanah 23 maj 2023
Hi Alexander, thank you for the review! You will be happy to hear we are in fact in the middle of a refurbish. We apologies for the matter of the light bulb and very much appreciate you picking up your own one. We are glad to see that other than the minor details you were "Very Happy" with your stay. Thank you for choosing Terrigal Sails and we look forward to seeing you again!

8/10 Bra

Anthony

Bodde här 1 natt i maj 2023
Svar från Suzanah 11 juni 2023
Thank you Anthony!

6/10 Okej

Nicole

Gillade: Renlighet och boendets skick och faciliteter
Beds & pillows really soft and uncomfortable. Construction site nearby started work at 6am.
Bodde här 1 natt i maj 2023
Svar från Suzanah 23 maj 2023
Hi Nicole, thank you for the review. We apologies for the disturbance with the construction site. We agree, that it is an early time to start however, as it is not our construction it is obviously out of our hands. We thank you for choosing Terrigal Sails and do hope to see you again!

10/10 Fantastiskt

Rosemary

Bodde här 1 natt i maj 2023
Svar från Suzanah 11 juni 2023
Thank you Rosemary!

10/10 Fantastiskt

Tracy

Gillade: Renlighet och rummets bekvämlighet
Lovely room in a lovely town.
Great location. Short walk to restaurants, cafes, beach. Large studio room. Very clean and comfortable.
Bodde här 1 natt i maj 2023
Svar från Suzanah 13 maj 2023
Hi Tracy, thank you for such a fantastic review! We are so glad to see you enjoyed our Large Studio room and found it to be very clean and comfortable! Thank you for choosing Terrigal Sails and we look forward to having you stay with us again!

6/10 Okej

Darryl

Gillade: Renlighet
advertised as an apartment but in reality just a hotel room with a little extra furniture, plus needs revamping.
Bodde här 3 nätter i maj 2023
Svar från Suzanah 13 maj 2023
Hi Darryl, thank you for the review! We appreciate the feedback!

10/10 Fantastiskt

greg

Bodde här 3 nätter i maj 2023
Svar från Suzanah 13 maj 2023
Thanks Greg!

10/10 Fantastiskt

PETER

Reste med familjen
Gillade: Renlighet
Very spacious apartment. Neat and clean. There were no instructions on how to use the oven so we weren’t able to utilise it despite several attempts to work it out.
Bodde här 3 nätter i april 2023
Svar från Suzanah 1 maj 2023
Hi Peter, thank you for the great review! We are so glad you enjoyed our Spacious Apartments! We are sorry to see you had troubles working the oven. For future reference, if you were to encounter any issues during your stay with us, the phone in your apartment will put you straight through to our onsite manager - they would be more than happy to assist you with problems such as these. We so enjoyed having you stay with us and look forward to seeing you again Peter.

8/10 Bra

Karen

Bodde här 2 nätter i april 2023
Svar från Suzanah 11 juni 2023
Thank you Karen!

10/10 Fantastiskt

Denis

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Spacious and clean . Great value for money
Bodde här 1 natt i april 2023
Svar från Suzanah 25 apr. 2023
Hi Denis, thank you for the 5/5 Star Rating! We are so glad you found our apartments to be spacious and clean. Thank you for staying with us, and we look forward to having you stay again.

10/10 Fantastiskt

Rosa

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very confortable and relaxing stay. Close to amenities and to the beach. Very easy to book and good follow up information on how to get keys. Very happy with my choice!
Bodde här 2 nätter i april 2023
Svar från Suzanah 25 apr. 2023
Hi Rosa, what a great review - Thank You! It makes us so happy to see that you enjoyed your stay with us and all Terrigal has to offer. We thank you for choosing Terrigal Sails and we look forward to having you stay with us again!

6/10 Okej

Mooreen

Bodde här 1 natt i april 2023
Svar från Suzanah 11 juni 2023
Thank you Mooreen!

8/10 Bra

David

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very comfortable accommodation conveniently located with easy access to Terrigal beach and the beachfront shops. Certainly recommend it. The only comment I would make referred to the line “ includes light breakfast “…… that is drawing a long bow…… a packet of “ just right” …… ?????
Bodde här 2 nätter i april 2023
Svar från Suzanah 25 apr. 2023
Hi David, we are so glad to see you enjoyed our great location! We appreciate the feedback regarding our mention of the light breakfast and will take it on board. Thank you for taking the time to leave us a great review and we look forward to seeing you again!