Pensionat i The Hague

“A hotel that has seen better days, worn rooms, carpet cleaning is needed, the railing on the balcony really needed some fixing and the bathroom door had to be fixed as it could not be closed, fast service on getting it fixed. The common spaces where lovely and there is a special atmosphere for an old place like this. ”

“Mycket bra värde för pengarna. Centralt och rena rum.”

“Rummet var fint men lite märkligt med en toalettdörr som inte stänger till helt. Det var som saloondörrar med luft upptill och nedtill - och i mitten. Balkongen var väldigt liten och plattorna var typ lösa. Men rummet i sig var som sagt fräscht och fint renoverat. Med tanke på priset hade vi nog ändå förväntat oss mer. Sen är det lite märkligt att ett hotell med så många rum och gäster har två långsamma hissar. Vi fick vänta tio minuter på hissen när vi skulle checka ut. När den väl kom stannade...

“The listing failed to state that an expensive cleaning fee would apply and we were advised of this by the hotel after the cancellation period had ended. This was challenged but the hotel continued to insist that it needed to be paid and that it was advised (despite it not being in the listing or the confirmation email). Hotels.com had to get involved via an escalated complaint. The check in experience was also poor as the keys were not in the lock safe. This was resolved. Despite this the...

“The elevator was not working. Other than that the property is great. ”

“The walls were papper thin. I could cleary hear the conversation of the guests in the room in front, and in the room behind... well the walls were shaking and I could hear everything... Then under the door was a gap, so everytime someone walked in the corridor you could hear and be woken up.... And the rubbish trucks came outside every morning banging and crashing. An absolute nightmare!”

“The hotel has a good location and the rooms are a suitable size for two people. Unfortunately, the cleanliness of our room was not up to standard, as it seemed poorly cleaned. The service also left a negative impression — during check-in, a staff member was rather unhelpful and unfriendly when I asked about parking options. Overall, this affected our stay and the experience did not quite meet expectations.”