Hotell nära The Lakes at Castle Hills

“My room came with stains on the sheets. The shower was dirty, there were more stains around the lining of the bed. After spending the night I had bites on my arms not sure if it was bedbugs or spider bites.”

“Great location, central to lots of great shopping and dining. However 3 night stay and room was never touched! I was told housekeeping cleaned rooms only every other day which Expedia listing stated it was performed daily. But my room was not cleaned in 3 days. I was given clean towels on night 3 but had to walk down to lobby. Poor service. ”

“The staff was great. I arrived super early and wanted to check in early. I called and they were able to expedite my room being ready in 30 minutes. It was really appreciated. ”

“G”

“The AC units are preset and locked so the temp in the room never went below 72 degrees. I have health issues and I was uncomfortable and didn't sleep well our entire stay. We asked for our room to be cleaned during our stay, and it was never done. We had to call down to the front desk for more towels (due to housekeeping not cleaning the room as requested). The elevators (both of them) went out of service on our second day there, and we were staying on the 3rd floor, which means we had to...

“Clean, Staff, Breakfast”

“Staff was friendly and check in and out was easy. Rooms are spacious and bathrooms are clean.”

“Property right near hwy... near food, gas, Walmart 2 miles away... Nice area I have stayed here multiple times when visiting Texas..”

“For me personally, I won’t stay here again until the renovations are done. Staff was friendly, check in was as usual, my room was clean and smelled nice….but…1st floor completely closed, no breakfast (just basic grab n go), construction plastic and materials everywhere, construction noise during the day, and cell service/wifi was extremely sub par. Ive stayed at this location many times prior to the renovations and I loved it and when renovations first started it wasn’t that bad but—for me...

“The best hotel in Dallas”

“The breakfast provided a variety of items to choose from. Rooms were clean and comfortable.”

“Nice place!”

“Clean room, air conditioning was good,”

“I recommend for a low-key hotel, with great service, hot standard breakfast, and clean rooms. My family and I rented a car, and decided to stay here due to proximity to DFW airport & because it was in the middle of the many cities (Plano, Frisco, Downtown Dallas, Fort Worth, etc). We also needed a room with a sofa/trundle bed, and most hotels all around Dallas did not offer this at a reasonable price. Staff always said hello and goodbye with a smile, and the breakfast bar had great options,...