Resor till Tinguá naturreservat

The hotel was contacted after our experience, denying us a refund of our whole stay. First of all, we had to change room twice, before we got the room we had ordered (a room with a double bed). All the rooms (we got to see three of them) were in very bad shape with uncleaned stains on floors, furniture and walls. Secondly, and a big warning-sign, was finding silverfish (insects) on the floor (usually a good sign of bad cleaning and standard of the hotel). We did however consider our stay one night, and when we were going to bed we found it was filled with unexplainable small black round balls (not sure what this was). After complaining about this, the hotels answer was to give us new sheets that we should change ourselves. This was ultimately the reason for us leaving. When we were given sheets, we noticed they kept pillows on the floor in the storage, without any protection. The standard of the rooms do not represent the stars they claim to have. It is clear, after had observed 3 separate rooms, that the whole hotel is run down. Marks on the floor, walls and on the furniture. The AC installed are very loud. The rooms also are not representative of the photos they promote. Not one single room of the ones we looked at had a bathroom like the pictures describing it.

Fint och fräscht hotell! Kändes tryggt. Bra läge nära stranden. Fin personal. God frukost. Dock mycket ljud från avlopp och fläktar på natten.

Trevligt hotell med nära läge till Copacabana och Ipanema. Bodde här 6 nätter och de mesta funkade. Dock utan wifi några dagar som ställde till det annars bra. Fick ett nyrenoverat rum på 11 våningen. Fint när man ska bo många nätter.

Havs