Hotell med pool i Tokuse

“Snabb och effektiv incheckning. ”

“Clean room, well maintained property, convenient location,friendly staff. Breakfast is on point. Definitely recommend this hotel.”

“Dstv not renewed, no internet service,mosquitos everywhere major parts of the reason i cut my stay short ”

“ Let me tell you about Mavis, your amazing host. 🏡✨ Mavis is an absolute gem! From the moment I met her, her kindness and sincerity shone through. She truly cared about making us feel special and went above and beyond. One thing that really stood out about Mavis was her dedication. She took the time to listen to my needs and preferences, making sure to understand exactly what I want. She’ll answer your call or respond to your text so quickly, no matter the time. Throughout the entire...

“Everything was okay when i finally checked in except the awful smell in the elevator and the reception area. I had to wait approximately 30 minutes for the agent to check me in even though i called hours and minutes prior to my arrival. No restroom in the lobby while you wait. Wifi was a unstable; I wouldn't rely on it if for any important.”

“Customers service very poor apart from the housekeeping, it was fully booked at the breakfast room and very few staff to attend to customers. As a 5star hotel they need to modernize their rooms. The only thing I loved most was the beach. For me Serena in Goma is still the number one customers service/ modern hotel in Africa/Europe no matter you are female traveling alone or with family”