We have booked a superior room (a triple room) on the higher floor, but when we arrived, they informed us that there were triple rooms only on the lower levels. So we’ve paid for a superior for nothing, but if you want a triple room, there is no need to book a superior. A moderate room works fine. No compensation at all.
On the out check out day, we couldn’t use the breakfast coupons (which we have already paid for), because they opened 06:30 and we had to leave at 06:40. We asked kindly for a breakfast roll/bun or fruit for our 8-year old kid, but they promptly said no. They could’ve given him a small breakfast roll. Not friendly at all.