I am going to be as fair as possible with my review, front desk staff was excellent, easy check in, very help full and spoke english, Lobby was clean. Good location, Airport bus shuttle from Narita stops right in front of hotel, the free shuttle to Disney was a big plus. The location was also good, plenty of places to eat, train station is just minutes away and skytree is close by. My disappointment was our room it had a funky smell to it as did the corridor of our floor. Stay away from the 13th floor, carpet had quite a few stains and it looked like it needed vacuuming. I thought by turning on the Ac in the room the smell would go away but it lingered. I finally informed the front desk and they did deep cleaned our room which made it better. My other knock is that our room was facing the railroad tracks of the metro trains And the noise kept me up until the trains stopped running at midnight, Walls were thin. So if you can, ask for a room thats not facing the track if your a light sleeper. But Over all, i would stay here again.