Exteriör

Recensioner av Hampton by Hilton Torquay

3.5 out of 5
Hampton by Hilton Torquay
The Terrace Torquay Devon, Torquay, England

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 378 av 525 recensioner" "
8 - Bra i betyg. 102 av 525 recensioner" "
6 - Okej i betyg. 22 av 525 recensioner" "
4 - Dåligt i betyg. 13 av 525 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 525 recensioner" "

9,6/10

Renlighet

9,4/10

Personal och service

9,0/10

Bekvämligheter

9,6/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

8/10 Bra

Per

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
very good location and we appreciated the lift down to harbour area.
Bodde här 2 nätter i juli 2023
Svar från Christiana 2 aug. 2023
Dear Per,Thank you for taking time to review your recent stay with us. I am pleased to hear that you have enjoyed your stay and especially found Torquay to your liking. It is always great to hear that we are on the right track. We look forward to welcoming you again very soon!Kind Regards, Christiana

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2023
Svar från Christiana 29 apr. 2023
Thank you for your review. Based on the rating you have provided, we are pleased to hear that you have enjoyed your stay. We look forward to your return. Kind Regards, Christiana

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i september 2022
Svar från christiana 25 sep. 2022
Thank you for taking time to review your recent stay. I am pleased to hear you have enjoyed your stay and we look forward to welcoming you back again soon! Regards,Christiana

10/10 Fantastiskt

Debra

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was a great hotel!
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Julie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was excellent
Bodde här 1 natt i maj 2024

8/10 Bra

STEPHEN

Reste med familjen
Clean. Good breakfast friendly staff will stay again 👍👍
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Carl

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Can't fault it
Bodde här 4 nätter i april 2024
Svar från Valentin 8 maj 2024
Dear Carl,Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay with us.Your kind words mean a lot to us, and we're delighted that we could provide you with a faultless experience.We look forward to welcoming you back for another exceptional stay in the future.Warm Regards

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel. Clean, modern and friendly helpful staff. One of the best hotel stays I’ve ever had in terms of all round experience. Best buffet breakfast I’ve had ever.
Bodde här 1 natt i maj 2024
Svar från Valentin 8 maj 2024
Dear Andrew,Thank you for your glowing review! We're absolutely thrilled to hear that your stay with us exceeded your expectations and ranks among the best hotel experiences you've had.It's wonderful to know that you found our hotel to be clean, modern, and that our staff was friendly and helpful throughout your stay. We're also delighted that you enjoyed our buffet breakfast—it's fantastic to hear that it stands out as one of the best you've ever had!Your feedback truly means the world to us, and we can't wait to welcome you back for another exceptional stay in the future.Warmest Regards,

10/10 Fantastiskt

Jacqui

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a lovely stay at the Hilton, fantastic location Great room friendly staff and spotlessly clean close to shopping and the harbour I would definitely recommend great value
Bodde här 2 nätter i april 2024
Svar från Valentin 8 maj 2024
Dear Jacqui,Thank you for choosing to stay with us at the Hampton by Hilton Torquay, and for taking the time to share your experience! We're delighted to hear that you had a lovely stay and that our fantastic location, great rooms, friendly staff, and spotless cleanliness added to your enjoyment.Your recommendation means a lot to us, and we're thrilled to know that you found our hotel to be great value. We look forward to welcoming you back for another memorable stay in the future.Warm Regards,

10/10 Fantastiskt

Linda

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nothing in the immediate area has improved although there is a lot of building work going on and I believe it involves pedestrianising the harbour area which should be much more appealing.. the dropping off of luggage outside is a bit worrying as it involves stopping on yellow line’s although the hotel staff said it was ok to do so.. access to the the car park opposite in the premier now is much better.. the last two years was quite a trek especially when it rains. The only fault I could find in our room is the tiles in the shower are showing some mold on the grouting.. bacon too hard, cups not big enough for a good cup of tea at breakfast ..
Bodde här 1 natt i april 2024

8/10 Bra

Russ

Gillade: Renlighet och boendets skick och faciliteter
Found the small entrance way from the main road very handy. staff were very polite and rooms clean. The wife was happy which is also a bonus. Happy days :)
Bodde här 1 natt i april 2024
Svar från Valentin 8 maj 2024
Dear Russ,Thank you for sharing your feedback with us! We're delighted to hear that you found our small entrance way convenient and that our staff were polite.We're glad we could contribute to some "happy days" during your stay. We look forward to welcoming you back for more memorable experiences in the future.Kind Regards,

10/10 Fantastiskt

MICHAEL

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Just great
Bodde här 4 nätter i april 2024

8/10 Bra

Mark

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was great,love the room but found the bed hard for my liking and needed more pillows.
Bodde här 3 nätter i mars 2024
Svar från Valentin 8 maj 2024
Dear Mark,Thank you for sharing your experience with us! We're delighted to hear that you loved your room.We apologize for any discomfort caused by the firmness of the bed and the lack of pillows. Your feedback is valuable to us, and we'll certainly take it into consideration to ensure a more comfortable stay for you in the future.We appreciate your patronage and hope to welcome you back for another great experience.Warm Regards,

8/10 Bra

Liv

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Leigh-ann

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Couldn’t fault it! Great location, lovely staff. Great sized family room. Brilliant breakfast
Bodde här 1 natt i april 2024
Svar från Valentin 8 maj 2024
Dear Leigh-Ann,Thank you for your wonderful feedback! We're thrilled to hear that you couldn't fault your stay with us.We're delighted that you enjoyed our great location, lovely staff, spacious family room, and brilliant breakfast. Your kind words mean a lot to us, and we're glad we could contribute to a memorable experience for you and your family.We look forward to welcoming you back for another fantastic stay in the future.Best Regards,

10/10 Fantastiskt

Lloyd

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close parking, good breakfast and great location
Bodde här 1 natt i april 2024

8/10 Bra

Clive

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
The hotel was nice and staff good. Breakfast was excellent. But could not open window for sleeping and no instructions how to get fresh air in the room. I asked in reception and had a very bland nothing we can do about it response.
Bodde här 1 natt i april 2024
Svar från Valentin 10 apr. 2024
Dear Clive,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel nice, our staff accommodating, and our breakfast excellent. Your satisfaction is our top priority, and we appreciate your feedback as it helps us identify areas where we can improve.We're sorry to hear about the inconvenience you experienced with the window in your room. Providing a comfortable and pleasant stay for our guests is important to us, and we regret that we were unable to provide clear instructions on how to address the issue of fresh air circulation in your room.We understand the importance of a good night's sleep and apologize for any discomfort caused by the inability to open the window. Your feedback regarding the response from our reception team has been noted, and we will address this with our staff to ensure more proactive and helpful assistance in the future.Please know that your comments have been shared with our management team, and we will work diligently to rectify this issue and prevent it from occurring in the future.We sincerely appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay. Should you decide to stay with us again, please do not hesitate to reach out to our team directly so that we can ensure your next visit exceeds your expectations.Thank you once again for your valuable feedback.

8/10 Bra

Pam

Gillade: Renlighet och personal och service
Bodde här 5 nätter i april 2024

8/10 Bra

Anthony

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy access to harbour via harbour lift and 24/7 reception
Bodde här 5 nätter i mars 2024

10/10 Fantastiskt

clive

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Chris

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rooms are spacious and well set out as is the hotel and it’s in a great central location
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely hotel in a convenient position.
Bodde här 3 nätter i mars 2024
Svar från Valentin 10 apr. 2024
Dear David,Thank you for taking the time to leave us a rating! We're thrilled to see that you had an excellent stay with us and rated your experience with the perfect rating.Your satisfaction is our top priority, and we're delighted that we could meet your expectations during your time with us. We truly appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

2/10 Väldigt dåligt

Suzanne

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

8/10 Bra

Leigh-Anne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Shame you are a cashless place, as this did prove challenging for us given that you have no parking facilities and cash machine's did not accept cards. My friend had probelms parking and does not use IT very well. With only a few staff at reception that were also staffing the bar, they werent able to help me anymore than they did as they were very busy. Another guest tried to help but without cash it made it difficult. That's said, lovely room, lovely food, lovely breakfast and inslept well.
Bodde här 1 natt i mars 2024

4/10 Dåligt

Neil

Gillade: Boendets skick och faciliteter
We’ve stayed here before and it’s been good but this trip the first room we had smelt terrible of urine so we asked to move. The second room was ok other than the aircon was either full on hot or full on cold - left the room at 20 degrees to go and and came back and it was like an oven, went and spoke to man a reception who wasn’t interested in helping, he did reset the aircon from the panel in the office and said that’s all he could do and we’d have to just see if it worked. Said the hotel was full and if it didn’t work we’d have to live with it. It was then on cold all night so in the morning it was freezing. Not good enough for a nearly new hotel
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Philip

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We usually stay here when in Torbay. Always had a good experience.
Bodde här 1 natt i februari 2024
Svar från Valentin 7 mars 2024
Dear Philip,Thank you for taking the time to review your recent stay with us at the Hampton by Hilton Torquay.I am happy to hear you had thoroughly enjoyed your stay and i would like to thank you in the name of the team for the kind words.We look forward to welcoming you back!

10/10 Fantastiskt

Tracy

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent stay, the staff were lovely, i had a good nights sleep and the breakfast set me up for the day, many thanks
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Aaron

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel Review
Hotel is in a great location in the heart of Torquay and the staff were nice and friendly the breakfeast was fantastic, our stay in Torquay was great if there is one negative point is the parking facilities around the hotel, make sure if you use the meters we saw an awful lot of tickets issued.
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Lyndon

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Repeats customer - Great hotel.
Always a good stay, good staff, great breakfast and close to seafront
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Robert

Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Mark, Leeds

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel. Best buffet breakfast I've had. No parking
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

sofia

Gillade: Personal och service och boendets skick och faciliteter
loved it
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Adrienne

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

lucy

Bodde här 1 natt i februari 2024

6/10 Okej

Ella

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Steve

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not worth the money & cheap food products
Bodde här 1 natt i februari 2024

4/10 Dåligt

Orion

Affärsresenär
Gillade inte: Personal och service
Unsatisfactory
Was a bit of a disaster no where to park ended up getting 2 parking tickets in less than 24 hours of being parked certain staff member was a bit rude room was cold hardly any tv channels as listed.
Bodde här 1 natt i februari 2024
Svar från Iga - Guest Services Manager 6 feb. 2024
Dear Orion,Thank you for your feedback. I'm sorry to hear about your experience. It sounds like you encountered several frustrations during your stay, from parking issues to cold rooms and limited TV channels. Your feedback is important, and I will ensure that these concerns are addressed with the appropriate management teams to prevent similar situations in the future. We strive to provide a comfortable and pleasant experience for all our guests, and I apologise that we fell short in meeting your expectations. If you'd like to discuss your experience further or if there's anything we can do to make it right, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to improve and make it a perfect stay!Kind Regards,

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The room was very clean and tidy has was the hotel. The ladies at breakfeast were always thorough and polite.
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Amanda

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Superb
Lovely hotel. Good breakfast options. Clean rooms. Convenient location. Room much larger than expected.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

linda

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Professional and friendly check in . Room clean and comfortable. Shower was powerful and hot
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Sandor

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Edward

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A winter bargain
We were going to book a budget hotel for a weekend break. This hotel wasn't much dearer in January and we got a lot more for our money
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

John

Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

Laura

Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2024

6/10 Okej

Sam

Gillade inte: Rummets bekvämlighet
Was what it was
The room was standard but not worth the money for it, the shower had no door and the sink was covered in dry toothpaste. Matress was a bit firm for me but my partner loved it. Booked a room with a view but had no view at all just of the plant machinery. Breakfast was as to be expected bacon sausage and some strange coloured scrambled eggs. Great selection of continental breakfast options.
Bodde här 1 natt i januari 2024
Svar från Scott 29 jan. 2024
Thank you for choosing to stay with us taking the time to review your stay with us. I am sorry to hear there were aspects of your stay you were unhappy with. Unfortunately all of our shower doors have had to be removed due to safety concerns. I will pass your comments regarding the cleanliness of the room onto the housekeeping team so we can look to improve in this aspect. I am sorry to hear that you weren't happy with the view from your room, I have looked into your booking and it does look like on this occasion you have chosen a standard king room and unfortunately due to the location of the hotel some of our rooms have less desirable views. We try and avoid allocating these until last, but when we are busy we unfortunately have to make use of these rooms. Once again thank you for your valuable feedback, we will take this on board as we look to improve the guest experience.I hope this won't stop you from staying with us in the future. Kind Regards,

10/10 Fantastiskt

Neil

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Great hotel
Great location and nice hotel - good breakfast and decent price. All goid
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Mark

Bodde här 1 natt i januari 2024

8/10 Bra

Craig

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Perfect location
Brand new hotel located literally on bay front, lovely large rooms only criticism is the ridiculously soft pillows & the fridge didnt work. Apart from that, highly recommend a stay.
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Jacqueline

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love that you could get in the lift and beon street level, great with my mum's breathing problems. It was just unfortunate that they were digging up all the roads. Everything else was excellent especially the hotel. Second time in a Hampton Hilton wouldn't hesitate to be a third.
Bodde här 4 nätter i januari 2024