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Recensioner av The Heritage Hotel

3 out of 5
The Heritage Hotel
The Heritage Hotel, Shedden Hill, Torquay, England

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 73 av 202 recensioner" "
8 - Bra i betyg. 78 av 202 recensioner" "
6 - Okej i betyg. 30 av 202 recensioner" "
4 - Dåligt i betyg. 13 av 202 recensioner" "
2 - Väldigt dåligt i betyg. 8 av 202 recensioner" "

8,2/10

Renlighet

8,6/10

Personal och service

7,4/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

8/10 Bra

Roger

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gäst
Skulle vara kontinental frukost. Den var sparsam.
Bodde här 3 nätter i maj 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
Bullrigt men trevligt
Bullrigt behöver treglasfönster för star av flygplan ovanför hotellet. Toaletter snålspolande fungerade dåligt i våra två rum. personal trevlig men lyhört hottell behöver ljud isoleras
Bodde här 1 natt i januari 2019

6/10 Okej

Henke, Hyfsat

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Hyfsat läge
Hotellet har ett hyfsat läge nära stranden. 15 min från restaurangcity. Slitet och muggigt förutom badrummen som är nyrenoverade. Trist engelsk frukost. Party i baren varje kväll, men oftast hyfsat tyst 24.00. För att vara ett tvåstjärnigt hotell ändå OK.

8/10 Bra

Laurie

Bodde här 1 natt i februari 2024

8/10 Bra

Paul

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Would stay again
Nice location, no issues parking. Hotel rooms are a little tired and dated, but comfortable. Staff are lovely
Bodde här 2 nätter i januari 2024

8/10 Bra

Lucy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely room and views
Fabulous views, lovely rooms and friendly staff, excellent food and close proximity to beach. Our stay was a little disrupted by workmen doing maintenence work, which we were warned of on arrival but still meant the lovely breakfast views we had booked for were not available. Walls were thin so could hear arguments into the early hours.
Bodde här 2 nätter i januari 2024

8/10 Bra

ravi

Affärsresenär
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location
Bodde här 2 nätter i november 2023

8/10 Bra

Melanie

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
I’d stay again
Amazing hotel , some mould on ceiling above shower but shower had amazing pressure Cleaners left my door unlocked after cleaning which I was a bit disappointed by
Bodde här 2 nätter i november 2023

4/10 Dåligt

Paul

Bodde här 1 natt i november 2023

6/10 Okej

Scott

Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Annette

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely view, meals were good but like many old English properties getting up the stairs with large suit cases was a struggle (we are a bit older & travelling from Australia). Really loved it, the staff were friendly & helpful. Convenient to beach & Torre Abbey.
Bodde här 2 nätter i september 2023
Svar från stacey 21 okt. 2023
Thankyou for your lovely review.Hope to see you again soon.RegardsStacey

10/10 Fantastiskt

Stacey

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Enjoyable stay
Clean, tidy and views impressive over the bay.
Bodde här 1 natt i september 2023
Svar från stacey 21 okt. 2023
We are very glad that you enjoyed your stay with us.Hope to see you again soon.RegardsStacey

10/10 Fantastiskt

Valerie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A really clean and friendly hotel. Excellent facilities and wonderful sea views. Great location a minute from the beach and promenade. Very friendly helpful staff. I recommend this hotel we had a lovely stay.
Bodde här 1 natt i september 2023
Svar från stacey 10 sep. 2023
Thankyou for your lovely review. We are pleased you enjoyed your stay with us.Hope to see you again soon.Kind regardsStacey

4/10 Dåligt

Richard

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Nice property and good location. But the room we stayed in 4 was poor. Dirty carpet, missing lights, two hangers, old decor. Very noisy from footsteps next floor up early morning. Unsupervised breakfast
Bodde här 1 natt i september 2023
Svar från stacey 10 sep. 2023
Thankyou for your feedback, we appreciate your comments, issues have been addressed. Kind regardsStacey

10/10 Fantastiskt

Lorraine

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023
Svar från stacey 10 sep. 2023
Thankyou for your review, we appreciate it kindly.Hope to see you again soon.Kind regardsStacey

10/10 Fantastiskt

L

Bodde här 1 natt i augusti 2023
Svar från stacey 10 sep. 2023
Thankyou for your review. We very much appreciate it.Hope to see you again soon.Kind regardsStacey

10/10 Fantastiskt

Lorraine

Bodde här 1 natt i augusti 2023
Svar från stacey 10 sep. 2023
Thankyou for your review. We very much appreciate it.Hope to see you again soon.Kind regardsStacey

10/10 Fantastiskt

jason

Gillade: Renlighet och personal och service
Bodde här 1 natt i augusti 2023
Svar från stacey 16 aug. 2023
Thankyou for your review. We are pleased you enjoyed your stay with us.Kind regardsStacey

6/10 Okej

Elena

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
It's a cheap hotel but I wouldn't go back there again. Misery, the shower so small and uncomfortable. Poor breakfast, in a small place for so many people. Ready to be flooded from another floor. Not recommend to be honest.
Bodde här 2 nätter i juli 2023
Svar från stacey 16 aug. 2023
We are sorry your stay wasn't what you expected. There is ample seating around the bar, its just everyone chooses to sit in the conservatory for the view.Thankyou for your comments.Kind regardsStacey

8/10 Bra

John

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ideal location for beach and shops. Lovely views from the bar area. Good restaurants nearby.
Bodde här 7 nätter i juli 2023
Svar från stacey 16 aug. 2023
Thankyou for your review, we hope you enjoyed your stay with us.Kind regardsStacey

10/10 Fantastiskt

Gary

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very close to the beachfront, with plenty of parking for visitors. Plenty of options for food nearby and still nice and quiet in the room after 10pm.
Bodde här 1 natt i juli 2023
Svar från stacey 16 aug. 2023
Thankyou for your review, we are very pleased you enjoyed your stay with us.Kind regardsStacey

8/10 Bra

Lisa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i juni 2023
Svar från stacey 15 juni 2023
Thankyou, hope you visit us again.

8/10 Bra

Ian

Gillade: Renlighet, personal och service och rummets bekvämlighet
Great location
Most of the staff were pleasant and welcoming, a couple of them need to smile and acknowledge their guests instead of ignoring them. Food was good , Appbeys the pub section of the hotel is noisy on a weekend. The rooms are adequate unfortunately the beds are 4ft 6" not 5ft so a bit of a squeeze if you're used to a kinsize , no air-conditioning so it gets a bit stuffy and hot, a fridge and a safe would be a good idea, the lift isn't working and we were informed it hasn't been for 3 year's. Photos of the hotel need updating on their website as they don't show a large apartment block covering two thirds of the beach view now, although the hotel is in a great location, carpark gets very busy, so if no room you have to go to the pay & display carpark next to the hotel . Having said this we would go back as we enjoyed our stay there and it was reasonably good value for money.
Bodde här 7 nätter i juni 2023
Svar från stacey 15 juni 2023
Thankyou, we will look into your concerns.look forward to welcoming you again soon.

8/10 Bra

Deborah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från stacey 15 juni 2023
Thankyou. We look forward to welcoming you again soon.

10/10 Fantastiskt

Grant

Bodde här 1 natt i juni 2023
Svar från stacey 20 juni 2023
Thankyou, we look forward to welcoming you in the future.Kind regardsStaceyHotel manager

10/10 Fantastiskt

Joseph

Bodde här 1 natt i maj 2023
Svar från stacey 20 juni 2023
Thankyou,We look forward to welcoming you again soon.Kind regardsStaceyHotel manager

8/10 Bra

Giacinta

Gillade: Renlighet och personal och service
Really cute place, nice staff, could have been cleaner. Sheets were clean, but if you look with close eye, teapot could have used a wash, corners and nooks and crannies not sparkling. I would stay there again. Loved the view and the bed was comfortable.
Bodde här 1 natt i maj 2023
Svar från stacey 20 juni 2023
Thankyou for your feedback. We have spoken to housekeeping about this and have rectified issues.Look forward to seeing you again.Kind regardsStaceyHotel manager

4/10 Dåligt

Julie

Reste i grupp
Gillade inte: Renlighet och rummets bekvämlighet
disappointing and non existent facilities
was very disappointed that the sauna is now a storage cupboard, the jacuzzi hasn't had water in it for 10 years, there is no gym. the very small pool was only available for use 2 hours a day - one hour in morning during breakfast time and one hour in evening. there was a charge as well, but when we advised our dissatisfaction there was no mention of being charged. no view in the room, just outlooks onto the road, in the room there was dirty towels, cups and spoons. location and staff were good, although obviously they were new and still learning the ropes. breakfast was ok, but I'm used to a lot more choice and there was not a piece of fruit to be seen. car park was always brimming full
Bodde här 2 nätter i maj 2023
Svar från stacey 20 juni 2023
We are sorry to hear that your stay was less than satisfactory, unfortunately the sauna, gym and jacuzzi have not been in action since covid and we no longer advertise that we have these facilities. The pool is shared and is used for swimming lessons and baby clubs. The cleanliness has been noted and we have spoken to housekeeping on this matter.kind regardsStaceyHotel manager

4/10 Dåligt

James

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i april 2023
Svar från stacey 20 juni 2023
Thankyou.We look forward to welcoming you in the future.Kind regardsStaceyHotel manager

10/10 Fantastiskt

PAUL

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location and good service with a good selection of food and drink
Bodde här 2 nätter i mars 2023

8/10 Bra

Paul

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2023

2/10 Väldigt dåligt

GRACE

Bodde här 1 natt i mars 2023

4/10 Dåligt

Craig

Bodde här 4 nätter i januari 2023

10/10 Fantastiskt

Paul

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Highly recommended
Great location overlooking the sea. Helpful friendly staff and the room was well appointed, in good condition, warm and clean. Decent ensuite bathroom with a shower.
Bodde här 1 natt i december 2022

10/10 Fantastiskt

Nigel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very well situated for the town centre and within easy walking distance from the train station.

10/10 Fantastiskt

philip

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
business trip in torquay
Bodde här 4 nätter i november 2022

2/10 Väldigt dåligt

Patricia

Bodde här 1 natt i november 2022

8/10 Bra

GILLIAN

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Everything I expected
Bodde här 3 nätter i november 2022

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Holiday.
Not that bad .
Bodde här 4 nätter i oktober 2022

2/10 Väldigt dåligt

Alexander J

Bodde här 1 natt i oktober 2022

6/10 Okej

Andrew

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Below par
Hotel bar and breakfast was good , staff where friendly. The condition of the room was terrible i would not stay again
Bodde här 1 natt i oktober 2022

6/10 Okej

Anthony

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Good location. Staff helpful. No chef except for breakfast. This was very inconvenient. Had to book breakfast times in advance. Didn't use the pool as times were very limited. Lift not working. Requested room close to elderly parent but were on different floors. We chose this hotel for the location but also the pool and the restaurant, feel very let down. Was quite stressful having to eat out every lunchtime and evening, especially as our mother has limited mobility.
Bodde här 4 nätter i oktober 2022

8/10 Bra

Alessandra

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The Heritage Hotel
It was really good. Amazing locations with views overlooking the front. Clean and spacious room!
Bodde här 5 nätter i augusti 2022

10/10 Fantastiskt

Terence

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location is almost perfect. King's room a great space with lovely views of the beach. 8 minutes to the Palace theatre and 10 to the marina.
Bodde här 1 natt i augusti 2022

8/10 Bra

Kenneth

Bodde här 2 nätter i augusti 2022

4/10 Dåligt

Erin

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The room had no A/C, was over top of the bar. Was very loud, old and not clean. Staff were not helpful. They charged guests to use the pool. We checked out 2 days early and stayed at another hotel.
Bodde här 3 nätter i augusti 2022

8/10 Bra

Roar

Gillade: Rummets bekvämlighet
Gjennomreise
Bodde en natt på dette hotellet. Det ligger glimrende plassert med utsikt over stranden, og gåavstand til det meste. Flott uteplass med servering. Mye knirking i gulv mellom etasjene. Grei frokost
Bodde här 1 natt i juli 2022

6/10 Okej

W

Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
Nice staff, poor room.
Everyone we encountered were friendly and helpful but the room itself wasn't great. It was immediately onto the car park, the entire front wall was windows so it was incredibly hot (not even with a nice view) and had no way to open a window other than the front door onto the carpark... this resulted in a very poor night's sleep.
Bodde här 1 natt i juni 2022

10/10 Fantastiskt

jayne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful room with lovely views of the bay. Pleasant friendly staff, lovely breakfast and meals Would definitely stop again
Bodde här 3 nätter i juni 2022

8/10 Bra

Andy

Affärsresenär
Gillade: Renlighet
Business trip
Last minute business trip room was very warm and only had an opening bathroom window which just about did the trick. Not noisy considering there is a pub on site.
Bodde här 1 natt i maj 2022