Alma Del Cielo Luxe Penthouse Aldea Zama

Enjoy a stylish experience at this centrally-located place.Soothing boho penthouse in the heart of Aldea Zama. This 3 bed 3.5 bath retreat features a chef`s kitchen, private plunge pool, and tranquil neutral design. Enjoy stunning building amenities—including a rooftop pool with jungle views—plus a gym and lounge spaces. Prime location includes beach access to Gitano, Hotel Panamera, and more. Full concierge services to plan your best trip ever.
NOTE ROOFTOP POOL IS UNDER REPAIR UNTIL DEC 27 2025
Tulum is a small town with boutique areas. For true walkable beach access, choose the Hotel Zone. From other areas, it’s a quick, seamless transfer—car, scooter, taxi, or bike—and we’re happy to help arrange it. See our map for real-world timing at a glance. Allow extra time to get to beach in high season as there can be traffic. Aldea Zama is also the other very walkable destination in Tulum with many options for shopping and dining.


Transportation-
Drivers- we have private transportation to and from both Cancun and Tulum airports as well as around Tulum during your stay, our drivers are federally registered and offer fair pricing.
Bikes- we can recommend places to rent
Scooters, ATV’s Rental Cars - we can assist with rental and can be delivered to your condo/villa


Beach access:
In Tulum, the best beaches sit behind private beach clubs. We`ve built the access quietly, through direct relationships with ten of the Mexican Caribbean`s most sought-after clubs — Gitano, Hotel Panamera, and Umi among them. After booking, you`ll receive the Jungle Luxe guest concierge app, where each club`s current terms, minimums, and character are set out in detail. Beach day reservations are placed directly in the app the day before — one tap, no back-and-forth — so your morning opens with a confirmed name on the list.
A note on how Tulum works. Most clubs here operate on a minimum consumption: a set food-and-drink spend that stands in for entry. It`s standard here, and amounts vary by club. Through October, many waive or ease minimums entirely; in high season, they firm up. The app maps it out ahead of time, so there`s nothing to negotiate on the sand. Outside food and drink aren`t permitted — everything comes from the club`s kitchen.
For a free option, there are public beach access points and a small handful of Tulum hotels keep public beach access open. We`ll point you to the ones worth the trip for your week, with honest notes on chair availability and crowds.
Your concierge is on hand for everything else.

Managed by Jungle Luxe, a licensed Tulum hospitality team. Every reservation includes 24/7 guest support, a local concierge, our guest concierge app with curated arrival details, and direct access to ten of the jungle coast’s most sought-after beach clubs. Each property in the collection is held to our own standards — in design and in service. You book a home. You stay with a team.
Guests & Community
Only registered guests are permitted on-site. No parties or events without prior written approval.
Quiet hours are 10 PM to 8 AM in keeping with the residential community.
Most of Tulum`s streets are unpaved and rustic. You are in the jungle — please be considerate of neighbors and wildlife.

Smoking
No smoking indoors, anywhere, at any time.

Property Care
Please avoid sitting on furniture in wet swimsuits, sunscreen, or body oils.
Use coasters under drinks on all surfaces.
Concrete is porous and stains. If something spills, please clean it up promptly.
Do not sit, lean, or stand on concrete sinks or countertops. Concrete is fragile; .
Please turn the lights and A/C off when you leave the property.

Tulum Plumbing
Toilet paper and sanitary items go in the baskets provided. Nothing else is flushed. Tulum`s septic systems are strict and will back up otherwise.

Pool, Wi-Fi & Trees
Please do not touch pool equipment — request assistance from guest services
Please do not touch routers or network equipment. If you experience a Wi-Fi issue, please send your concierge a photo of the modem showing its indicator lights — this allows our team to diagnose and resolve the problem remotely.
Please do not climb or touch trees on the property. Several species in the Yucatán are poisonous and can cause serious injury.

Utilities
Power and water in Tulum are supplied by CFE and CAPA. Occasional interruptions are a reality of the destination and are not grounds for a refund.

Resolved Issues
If an issue is reported and our team resolves it the same day within a reasonable timeframe, it is not grounds for a refund.

Damage & Linens
Any damage occurring during the stay must be reported to your concierge. The guest is responsible for the cost of repair or replacement.
Linens permanently stained — blood, feces, self-tanner, hair dye, ink, or any stain not removable through standard laundering — are charged at replacement cost. Replacement pricing is quoted in MXN.

Check-in / Check-out
Check-in: 3:00 PM – 11:00 PM. Check-out: by 11:00 AM.
Early check-in from 12:00 PM or late check-out until 1:00 PM: $30 USD, based on availability. Not offered in December/January.