Hotell nära Tysklands honorärkonsulat

"We had read so many positive reviews about this hotel and were genuinely excited to spend our final week in Bali here. Unfortunately, the experience was disappointing from the moment we arrived, and a series of issues followed throughout our stay. From the outset, the hotel frequently referred to various “policies” that seemed to appear unexpectedly and often made the stay unnecessarily inconvenient. Many otherwise reasonable requests were either declined with reference to these policies or could only be accommodated for an additional fee. As a result, the service did not reflect the level of hospitality one would typically expect from a 4–5 star property. Our reservation indicated that the room could accommodate a baby crib. However, at check-in we were informed that it could not, and that we would need to upgrade to a different room at an additional cost of approximately $400 because we were traveling with an infant. We explained that we were willing to keep the original room even without a crib, but this option was not accepted by the staff. As one of their policies was that a 27sqm room could not possibly fit two adults and an infant. More broadly, many of our interactions with the staff felt highly transactional, often centered around additional charges rather than guest experience. This level of rigidity and focus on upselling is something we have never encountered at a Hyatt property before, which made the experience particularly disappointing. Would not recommend."

"I would like to say that the staff has been the best thing about the hotel, always with a smile, always quick to help and very friendly. Thank you! The room was large and comfortable, the only thing that was always annoying was the smell of damp basement, it got a little better after airing and AC. Free water and cleaning every day if desired."

"Rummen höll en bra standard med hög renlighet. Personalen var vänliga. Frukosten var fantastisk"

"Rent rum, otroligt serviceminded personal, bra mat, tillsäckligt med solsängar för alla. Mycket bra valuta för pengarna"

"Trevlig personal Stora rum Bra läge Fin egen strand "

"Ja"

"Fantastisk personal"

"Otroligt fin resort, detta var absolut det bästa boendet på hela vår Bali-resa. Personalen var fantastisk, otroligt god frukost, hela området är så fint. Vi är otroligt nöjda. O m ni är i Sanur, boka Klumpu Bali Resort!"

"Mycket bra hotel för hela familjen"