Hotell nära Ulus strand

"Jag blev positivt överraskad av min vistelse på detta hotell, framför allt på grund av den exceptionellt högklassiga servicen. Personalen visade stor professionalism och gästvänlighet, vilket bidrog till en mycket tillfredsställande upplevelse. Frukosten, som bestod av en autentisk turkisk måltid, var både varierad och av hög kvalitet. När det gäller boendet var rummen välstädade och moderna, med ett välplanerat utrymme. Poolanläggningen utmärkte sig särskilt, inte bara genom sin estetiska design utan även genom sitt rena och välskötta tillstånd. Sammanfattningsvis var hotellbesöket enastående, och jag kommer utan tvekan att välja detta hotell vid ett framtåligt besök. "

"Stott rum vilket uppskattades. Men mörkt och dålig belysning i badrummet. Ganska trist inredning. Uselt wifi på rummet. Gick knappt att använda. Krångligt system med att byta strand-handdukar. Inte en enda gång fanns det nya utan vi fick komma tillbaka. Ingen stor grej men ändå konstigt att det var så de tre gånger vi skulle byta. "

"Our stay started in the worst possible way. Apparently, while searching for rooms on Hotels.com and selecting 2 adults + 2 children, you will still be provided options that are applicable only for 2 adults without any children. This tricked us into believing our booking was for the entire family while in reality it was only for halv of it, leaving our 3 and 2 year olds out. After sleeping one night in a room located three floors up (the hotel doesn't have elevators!), we changed it to another, second night became worst than the first as the hotel provided us with a room that had a connecting room to it, with no isolation whatsoever, meaning we could hear the neighbors talk to each other. Having changed room a third time the following day, we accepted to stay there during the rest of the stay. Also, what was consistent in all these three rooms was that, while we had booked a room with a double sofa, we only got a single sofa for the entire stay. We had to request a baby crib to put our 2 year old in or else we didn't have anywhere to sleep all four of us. The rooms were clean but what came to hunt us during the stay was that, since the booking was for two persons, every single day, I had to request more towels as the janitors only swapped our towels for 2 new sets (instead of 4 as we were 4 persons!). Lastly, I forgot some pikés in the room while checking out. I've tried to reach the hotel in multiple official ways, but they are just ignoring me on all platforms - sad! :-("