Exteriör

Recensioner av Horizon Inn

2.5 out of 5
Horizon Inn
5204 Hwy Street, Valleyview, AB

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 27 av 163 recensioner" "
8 - Bra i betyg. 67 av 163 recensioner" "
6 - Okej i betyg. 40 av 163 recensioner" "
4 - Dåligt i betyg. 20 av 163 recensioner" "
2 - Väldigt dåligt i betyg. 9 av 163 recensioner" "

7,8/10

Renlighet

8,0/10

Personal och service

7,2/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Jacob

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s what good there was no problems but um one of the card for my room doesn’t work but I had more for the room so we were all good it was really good
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Allen

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Itwas functional
Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

David

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent continental breakfast. Awesome choices and very tasty. Had supper the night before and also was excellent and very good pricing.
Bodde här 1 natt i januari 2024

8/10 Bra

Michael

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Jean

Bodde här 2 nätter i december 2023

8/10 Bra

Glennda

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i november 2023

8/10 Bra

Steve

Bodde här 1 natt i oktober 2023

6/10 Okej

Karen, Red Deer County

Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Staff was great. Cleaning staff did a nice job but property is showing it's age and the grounds were quite littered.
Bodde här 4 nätter i september 2023
Svar från Front desk 1 okt. 2023
Thank you for taking the time to review our property. we apologize for the litter but hard to control the ravens that take it out of the trash bins or the people who rummage through the trash looking for cans and goodies and the guests who don't dispose of their garbage and put it in the receptacles.

6/10 Okej

Judy

Gillade: Renlighet
Bodde här 2 nätter i september 2023

4/10 Dåligt

Blaine

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i augusti 2023

8/10 Bra

Clayton

Affärsresenär
Gillade: Renlighet
Convenience.
Bodde här 1 natt i augusti 2023
Svar från Front desk 1 okt. 2023
Thank you for taking the time to review our property.

4/10 Dåligt

otto

Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Jutta

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place to stay for a night when travelling through!
Bodde här 1 natt i juli 2023
Svar från Front desk 1 okt. 2023
Thank you for taking the time to review our property.

10/10 Fantastiskt

Doug

Affärsresenär, Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Perfect
Bodde här 1 natt i juli 2023
Svar från Front desk 1 okt. 2023
Thank you for taking the time to review our property.

6/10 Okej

Lee Ann

Gillade: Renlighet och personal och service
Bed was hard and tv was snowy
Bodde här 1 natt i juli 2023
Svar från Front desk 1 okt. 2023
Thank you for taking the time to review our property. You had stayed in an economy room, which are our most inexpensive rooms cause they are in our older buildings which means older rooms and older beds. As for the tv, we have had the cable company come multiple times to try and fix and keep getting told there is nothing they can do. We are sorry your economy room was not satisfactory for you. Our Main deluxe building is always available with deluxe standard and king rooms

10/10 Fantastiskt

Bi West

Gillade: Renlighet och personal och service
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Raelynn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice enough room. Front desk staff are very friendly and accommodating. Will stay again.
Bodde här 1 natt i juni 2023
Svar från Front desk 1 okt. 2023
Thank you for taking the time to review our property.

8/10 Bra

Susan

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good service for the front desk staff.
Bodde här 1 natt i maj 2023
Svar från Front desk 1 okt. 2023
Thank you for taking the time to review our property.

2/10 Väldigt dåligt

Karl

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The walls of the bathroom were so DIRTY... the bedspreads of both beds were littered with dark short hairs, as if people had shaved their legs right there on the beds. SO GROSS.
Svar från Front desk 1 okt. 2023
Thank you for taking the time to review our property. If front desk was informed of the status of your room when you found all these things wrong, we would have tried to place you into another room that was better and cleaner. If we are not informed immediately we can not fix it.

8/10 Bra

Daniel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A
Bodde här 1 natt i december 2022

10/10 Fantastiskt

Simon

Bodde här 1 natt i december 2022

4/10 Dåligt

Gary

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The Room was so hot we could not sleep. Tried everything to cool it off
Bodde här 2 nätter i oktober 2022
Svar från Jacqueline 14 okt. 2022
Dear Gary, We are sorry to hear about your experience with the Horizon, however, the moment that you realized that your room was too hot, you could have notified the staff and you would have been given a different room immediately, and the air conditioner would have been investigated by our maintenance staff. In the future no matter where you stay, please inform the staff of any issue and I am sure it will be rectified by the motel/hotel's staff. Take care.

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
Not worth what we paid.
Checking in was a bit confusing as the girls at the desk seemed new and one didn’t seem to speak much English. They were also very young and made one wonder if they really worked there. The bed was very uncomfortable and my back was extremely sore the next day. We had booked and paid for three of us to stay there, yet there were two towels in the bathroom, one with a big hole in it. The free breakfast the next day would have been fantastic if it wasn’t cold (eggs, toast, bacon and hash browns) and I thought it was weird to offer only water, coffee and tea as drink options for kids. The girl was very sweet and let them have hot chocolate. The lady at the front desk the next morning was super sweet and very professional.
Bodde här 1 natt i september 2022

10/10 Fantastiskt

michael

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was great ,would recommend
Bodde här 1 natt i juni 2022

2/10 Väldigt dåligt

yvette

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Upon arrival at 9:30pm, the only 5 vehicles in the parking lot should have been my first indication not to stay! Hot tub, jacuzzi and steam room were all closed, no cable tv (apparently it was out in every room, both days!) and the continental breakfast is still a juice box and granola bar to go, blaming Covid yet despite every other hotel has gone back to proper breakfasts… granola bar and juice box was fine when they had to but it’a time to start doing it right or don’t do it at all. Then to really take the experience home, they didn’t even bother to clean my room or restock the towels and in room coffee between nights. Honestly, stay anywhere else!!
Bodde här 2 nätter i juli 2022
Svar från Front Desk 24 juli 2022
This is our slow time of the year so yes, the motel is quiet. At checkin, when you complained about the Hot tub and sauna being closed, the front desk told you that you could cancel the room and stay at one of the other motels in town if you wished with no cancellation fee, but you stayed. Our to go continental breakfast has much more to offer than just a "juice box and granola bar" that you incorrectly stated. Our bagged breakfasts are convenient for our crews as they leave before most restaurants are open in the morning. The cable TV in this part of the town went out and we have repeatedly called the cable company. I'm afraid we can not control their repair service to get it fixed as quickly as we would like. Our head housekeeper discussed your room not getting cleaned with the staff member who did that floor that day. When they knocked on your door and you were still sleeping at about 10:00 am, they heard you say something but couldn't make it out. They thought you meant no service. We are sorry for the misunderstanding in regards to your room not being done.

6/10 Okej

Barb

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2022

6/10 Okej

Franco

Bodde här 1 natt i juli 2022

10/10 Fantastiskt

HONG

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
excellent
Bodde här 2 nätter i maj 2022

2/10 Väldigt dåligt

Suzanne

Reste med familjen
We chose not to stay. The condition of the motel was not good. I am still waiting for a refund on my credit card. The charged a "damages" fee of $200. My card was charged $269.
Bodde här 1 natt i april 2022
Svar från Front Desk 24 juli 2022
The "charge" was just a pre-authorization and it was cancelled when you chose to not stay. You were not charged anything.

10/10 Fantastiskt

Andra

Reste med sin partner
Gillade: Renlighet och personal och service
This property is very clean, very quiet despite being off the highway. Had a great experience, did not try their steak house but it seems to have a lot of great options and they can bring your food to your hotel door. Unfortunately their hot tub is broken and it has not been fixed in some time.
Bodde här 1 natt i mars 2022
Svar från Front Desk 24 juli 2022
Thank you for taking the time to review our property.

2/10 Väldigt dåligt

Charles

Bodde här 1 natt i december 2021

8/10 Bra

GUNADI

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good for the price. A little noisy as trucks were left running because of the cold weather. Good takeout continental breakfast provided.
Bodde här 1 natt i december 2021
Svar från Front Desk 24 juli 2022
Thank you for taking the time to review our property.

2/10 Väldigt dåligt

Daniel and Bobbi-Jo, Mayerthorpe

Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
The room was very poorly maintained, the room was awful. Do not recommend, we will never go back.
Bodde här 1 natt i oktober 2021

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The television did not work. There was dust on the coffee maker.
Bodde här 2 nätter i juli 2021

8/10 Bra

Verifierad resenär

Bodde här 1 natt i juli 2021

6/10 Okej

Verifierad resenär

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Very old and very dated. Absolutely crap bed and pillows. BUT clean sheets so there was a positive
Bodde här 1 natt i juli 2021

10/10 Fantastiskt

Charles

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2021
Svar från Horizon Inn 18 juni 2021
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and hope to see you again.

6/10 Okej

Verifierad resenär

Bodde här 2 nätter i april 2021

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Lady seemed annoyed I was checking in and stared at her cell phone for 5 minutes before even recognising I was there. She then proceeded to tell me know parking if I had a trailer despite the whole place being empty. Very weird
Bodde här 1 natt i mars 2021

6/10 Okej

Jennifer

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 2 nätter i mars 2021

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The first room they gave me was a maintenance room and when I told the front staff she seemed unbothered by it, very unprofessional. The front clerk earlier upon arrival was the rudest front desk woman I have ever met. Will never stay here again or recommend it to anyone including my employer.
Bodde här 1 natt i januari 2021

10/10 Fantastiskt

Verifierad resenär

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2020

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice staff at reception. The building is a little old, so the carpets need to be replaced, but everything else was very clean.
Bodde här 1 natt i december 2020
Svar från Horizon Inn 10 dec. 2020
Thank you for reviewing our property. We appreciate the feedback and are glad that you were happy with our reception staff.

8/10 Bra

Chow Ling

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i november 2020
Svar från Horizon Inn 10 dec. 2020
Thank you for taking the time to review our property and we are glad that you enjoyed your stay with us.

6/10 Okej

Markus

Affärsresenär
Gillade: Renlighet och personal och service
Bodde här 1 natt i november 2020
Svar från Horizon Inn 10 dec. 2020
Thank you for reviewing our property.

10/10 Fantastiskt

Oleg, Edmonton, AB

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
You can may choices for breakfast and it is ready in the morning.
Bodde här 1 natt i november 2020
Svar från Horizon Inn 10 dec. 2020
We are glad that you were happy with our new breakfast option. We are trying to have a good variety for our guests to choose from and have it ready for our guests in the morning so they can just pick it up and start their day. thankyou for taking the time to review our property.

8/10 Bra

Verifierad resenär

Bodde här 1 natt i oktober 2020

8/10 Bra

Bj, Brooks ab

Affärsresenär, Reste med familjen
Gillade: Renlighet och personal och service
Liked the friendly staff. Didn't like the mattress or the poor air conditioning in the room
Bodde här 1 natt i oktober 2020

10/10 Fantastiskt

Edward, CALGARY

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quite room, friendly staffs, good service overall
Bodde här 2 nätter i oktober 2020
Svar från Horizon Inn 8 okt. 2020
Thank you for the review. We are glad that you enjoyed your stay with us. Hope to see you again.

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
For the price it is a good deal. There were a couple of small issues that I told them about before I left.
Bodde här 5 nätter i september 2020
Svar från Horizon Inn 3 okt. 2020
Thank you for taking the time to review our property. We would also like to thank you for letting us now about the issues that you found. This gives us a chance to address the concerns that you had.