Hotell i Vancouver Mall

"I largely enjoyed my stay at the Heathman Lodge. It is a nice hotel with a bit of rustic character, unlike the dull and very formulaic chains. The room was comfortable and quiet and the staff were friendly and helpful. Unfortunately breakfast was not available due to some renovation work but there was an IHOP only 10 minutes’ walk away. My only disappointment was a nasty little surprise when checking out. Having paid for the room in advance and not used any optional services I wasn’t expecting any incidentals, but I had been charged a $15 ”Facilities Fee”. I asked what this was and was told it covered things like the parking(!), the pool, the gym and a couple of other amenities. These, as well as being pretty standard at hotels at this price level, were all cited in the Expedia listing, and any of them could have formed the basis of my choice of this hotel (although not in my case as I didn’t make use of any of them). So I feel that these should be included in the room rate and can see no justification for levying a $15 surcharge which is not mentioned anywhere in the Expedia listing. While the amount is small, this ”hidden extra” feels arbitrary and, frankly, dishonest. "

"Booked a room that was stated wheelchair accessible bathroom on hotels.com, this was not the case at all when we arrived at the hotel. We managed to borrow a shower chair which was good. But not a comfortable stay for me as a wheelchair user. Nothing was done by the hotel to help this situation. Our other big thing is that we booked the hotel in particular because it had a pool (for our two kids). The pool was closed for maintenance and opened an hour before checkout. We didn’t have time to use it. No information about this long closure until we arrived at the hotel. Breakfast included but it lacked in quality and taste. Nobody in the family liked it. Not enough towels in the room even though it was booked for a family of four. We had to get those ourselves. Expensive parking. We were informed it was going to be $ 52 but it turned out to be $ 62. I guess it’s because the our car is oversized. Still faulty information though. If all this is Hyatt we won’t be staying again. We put time into making an informed decision and are very disappointed about the outcome, the hotel isn’t cheap either. There are plenty of hotels, especially in a larger city."

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